Priority Club Point Theft
Aug 18, 2012, 8:19 am
#76
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Join Date: Jul 2007
Posts: 4,477
Yes the hotel should never print the membership number and balance on welcome letter nor invoice. Name and address is good enough. If I want to know the balance of my points i could always check my account using in room wifi......
Aug 18, 2012, 4:34 pm
#77
FlyerTalk Evangelist
Join Date: Aug 2010
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Only if wifi is free at the hotel ...... a lot of IHG properties don't give out free internet.
Aug 18, 2012, 4:43 pm
#78
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Location: DCA
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Posts: 50,262
This is a silly idea. All that's necessary is rewriting the script so that when an email change is made, an email is sent to the old and the new address. The email specifically notes, "if you did not make or authorize this change, please call us immediately...."
Done by virtually every other online vendor, no reason it can't be done here.
Aug 18, 2012, 6:19 pm
#80
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If they can tell you how many points you have and your PC number and your name and address and your CC number.......they pretty much have everything they need to hack anyone's account.
Aug 19, 2012, 4:06 am
#81
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
The problem with the invoices slipped under the door or lying in front of the room open or in open envelopes is a somehow common problem and not limited to IHG hotels only.
There was an issue at at Sheraton a couple of month ago:
http://www.flyertalk.com/forum/starw...-envelope.html
There was an issue at at Sheraton a couple of month ago:
http://www.flyertalk.com/forum/starw...-envelope.html
Aug 19, 2012, 4:13 am
#82
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Join Date: Aug 2010
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The problem with the invoices slipped under the door or lying in front of the room open or in open envelopes is a somehow common problem and not limited to IHG hotels only.
There was an issue at at Sheraton a couple of month ago:
http://www.flyertalk.com/forum/starw...-envelope.html
There was an issue at at Sheraton a couple of month ago:
http://www.flyertalk.com/forum/starw...-envelope.html
Aug 19, 2012, 4:57 am
#83
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Location: UK
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1) The original lazy hotel, the GM was forced into fixing it (we hope, at least promising it would be fixed)
2) The Google URL for cancelled reservations now seems to yield nothing - presumably SPG fixed it.
3) The page where you could view anyone's bookings with just a name or SPG number no longer appears to have that option - presumably SPG fixed it.
So bravo to Starwood. I've never been a big SPG person, always been a ICHG man primarily. Maybe I should begin to pay more attention to SPG ^
Aug 19, 2012, 1:55 pm
#84
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Posts: 4,477
Aug 19, 2012, 2:11 pm
#85
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
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- Holiday Inn Golden Mile HKG
- Crowne Plaza New Delhi Okhla
- Crowne Plaza Gurgaon
So I don't think it just a north American thing.
Aug 19, 2012, 3:35 pm
#86
Join Date: Feb 1999
Location: San Jose, California, USA
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Looks like we have no choice but to monitor our account balances like a hawk (and if we notice something wrong, hope that IHG believes us).
Aug 19, 2012, 4:45 pm
#87
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
I would suggest that any concerned individuals file complaints through the Privacy Office at IHG: http://www.ichotelsgroup.com/ihg/hot...vacy_statement
If resolution isn't forthcoming, then go the TrustE route.
If resolution isn't forthcoming, then go the TrustE route.
Aug 19, 2012, 8:06 pm
#88
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
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As a follow up, PCR does not issue the cards, another company does. Once PCR deems that the account was accessed without hacking, then they wash their hands of anymore responsibility. I have asked the questions about IP addresses, tracking the products redeemed by these cards etc.
They find it easier to believe that some one in my family is a thief. Unless my hound has learned how to log-on, then that would be impossible.
They could do so much more to help.....
In the end, the hackers are smarter than their IT!
They find it easier to believe that some one in my family is a thief. Unless my hound has learned how to log-on, then that would be impossible.
They could do so much more to help.....
In the end, the hackers are smarter than their IT!
I can understand not commenting on the specific case of LarryMcAdoo but how about details on how IHG determines that an account was not hacked?
Also any developments on increasing security measures (some of which have been suggested in this thread).
Aug 20, 2012, 8:41 am
#90
Join Date: Dec 2004
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Actually given the OP has asked for a resolution in public, unless he objects, I see no reason why they should not say why they regard his specific case as not fraudulent. There are no legal proceedings and none are likely.