Reward Nights are Changing from 18 January 2012

Old Mar 16, 2012, 12:33 pm
  #466  
 
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Never mind. Found my answer.

Last edited by mareh; Mar 16, 2012 at 3:10 pm
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Old Mar 17, 2012, 12:52 am
  #467  
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I also have a good experience to report. I recently made a points & cash reservation online for four nights at a Staybridge Suites; each night 15,000 points + $60 (totaling the equivalent of 25,000 points per night). It used to be 20,000 points per night (or points & cash equivalent).

Phoned the number on the back of my PC membership card; turned out they had to transfer me to Priority Club (different number), but once I got the helpful agent there, she refunded the extra 20,000 points (5,000 per night) back to my account within a few minutes, with no need for explanations or argument.
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Old Mar 17, 2012, 11:34 am
  #468  
 
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Successful redemption

deleted

Last edited by mlhall; Mar 17, 2012 at 11:54 am Reason: maths error
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Old Mar 17, 2012, 5:00 pm
  #469  
soy
 
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Best way is to book online and then call up to ask for a refund. Has worked 3 times for me.
Calling to book at the 'old' rate leads to the 'one time exception' speech.
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Old Mar 17, 2012, 8:38 pm
  #470  
 
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Only 24 hours to go now for booking the old rewards rates.

I just called in now and was pleasantly surprised to speak to someone on the phone who sounded like they were from somewhere in the USA/Canada.

What a pleasant experience compared to my nightmare last call a month. This individual was very professional, friendly and polite on the phone and booked my reservation at the old rewards rate in a matter of minutes.

When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
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Old Mar 17, 2012, 8:39 pm
  #471  
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Originally Posted by turbov6
Only 24 hours to go now for booking the old rewards rates.

I just called in now and was pleasantly surprised to speak to someone on the phone who sounded like they were from somewhere in the USA/Canada.

What a pleasant experience compared to my nightmare last call a month. This individual was very professional, friendly and polite on the phone and booked my reservation at the old rewards rate in a matter of minutes.

When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
It sounds like you reached Reservations (many of those agents are in the US). I'm surprised they were able to book you at the old rate.
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Old Mar 17, 2012, 10:52 pm
  #472  
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Originally Posted by josmon10
It worked like a charm, thanks for the tip!
And use google call feature as backup. All US #'s free.
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Old Mar 18, 2012, 1:13 am
  #473  
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Originally Posted by turbov6
...When I was transferred to the survey it said it was for the Intercontinental Hotels Group. Was I possibly somehow routed to the ambassador line? I called the regular Priority Club number 1-888-211-9874.
The hotel chain is Intercontinental Hotels Group.
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Old Mar 18, 2012, 8:31 am
  #474  
 
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Originally Posted by turbov6
Was I possibly somehow routed to the ambassador line?
The Ambassador service center is in the Philippines.
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Old Mar 30, 2012, 7:13 am
  #475  
 
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How much was IC Istanbul before the raise?

Originally Posted by ariell
funny.. all my favorite destination go up with points in all brands, like: Warsaw, Lisbon, Istanbul, Paris, Bkk and so on..
25% up its just crazy,nothink more.
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Old Mar 30, 2012, 7:23 am
  #476  
 
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Originally Posted by navatwal
How much was IC Istanbul before the raise?
Check this thread to see if it changed
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Old Apr 1, 2012, 6:56 am
  #477  
 
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Originally Posted by navatwal
How much was IC Istanbul before the raise?
Probably irrelevant now as the grace period for points credit is over.
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Old Apr 1, 2012, 7:08 am
  #478  
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Originally Posted by Enigma
Probably irrelevant now as the grace period for points credit is over.
it depends from agent to agent....i just made a reservation change today & got the old rate....
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Old Apr 1, 2012, 10:34 am
  #479  
 
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Originally Posted by Keyser
it depends from agent to agent....i just made a reservation change today & got the old rate....
Just tried to make a fresh reservation and nope, I am not allowed to make a redemption at the old rate.
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Old Apr 1, 2012, 2:00 pm
  #480  
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Originally Posted by tycosiao
Just tried to make a fresh reservation and nope, I am not allowed to make a redemption at the old rate.
i made a date change at the same property so perhaps that is the reason i was allowed to change at the old rate....
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