IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
#753
Join Date: Jan 2015
Location: North West UK
Programs: IHG Plat Visa IHG Plat Mastercard
Posts: 87
Sorry if this query has been posted before, but I am new to the forum.
I could never understand how IHG calculate their points on stays - I know GBPs are converted to $ and then multiplied by 10 - that's the easy part.
I suddenly realised after delving a bit, that if a rate differs over a 2 day stay - a Saturday night, for example, costs more than a Friday - IHG take the LOWER Friday rate and multiplies that by 2. Why??! That is not the total amount I pay!
Sorry if this water under the bridge, old hat etc.....
I could never understand how IHG calculate their points on stays - I know GBPs are converted to $ and then multiplied by 10 - that's the easy part.
I suddenly realised after delving a bit, that if a rate differs over a 2 day stay - a Saturday night, for example, costs more than a Friday - IHG take the LOWER Friday rate and multiplies that by 2. Why??! That is not the total amount I pay!
Sorry if this water under the bridge, old hat etc.....
#755
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Diamond Ambassador
Posts: 505
#756
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Strangely I didn't bother telling them. Errors in my favour have to be noticed by Barclaycard
The points landed a week after the statement though which is roughly what it has been for the last few months.
#758
Join Date: Sep 2013
Location: London
Programs: BA Gold, IHG Platinum, Hilton Gold, Marriott Platinum. Aspiring flyer with both feet on the ground.
Posts: 318
I was quoted 6-8 weeks for both the points and the status to trickle through to the IHG account, but I can tell you for a fact that the latter doesn't take anywhere near that long. As for the points, it's always worth chasing them...
#759
Join Date: Mar 2013
Posts: 33
Cheers
#760
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
For the 60k definitely Barclays first as IHG will not add it without the instruction from Barclaycard.
If you are desperate for the points you can push for them to be added before your next statement date as they can do it normally within forty eight hours.
If you are desperate for the points you can push for them to be added before your next statement date as they can do it normally within forty eight hours.
#761
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
Just got this card and cannot believe the quoted 6-8 weeks for status to update....that is appalling. I have a number of stays in the next 8 weeks where I lose out, not too bothered about the potential upgrade, but the points is what really grates me!!
#762
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Try calling the number on post 626 and tell them you want it updated. Can't guarantee it will work but they are higher up the tree and they can add points within 24hrs so they must be able to update status in a similar fashion.
#763
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
No luck unfortunately, but I have been credited £30 for the inconvenience. In this day and age 8 weeks is just ridiculous it can't be that hard to send a file of customers on a daily basis to update IHGs records!
#764
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
If you have had points post to your IHG account from the card it might even be worth contacting IHG although they will probably just refer you back to Barclaycard.
Persistence normally pays off with them though. Once they realise they can't baffle you with bull***t they normally get their act together.
And yes eight weeks is a joke considering they swipe the £99 straight off.
#765
Join Date: Jan 2015
Location: North West UK
Programs: IHG Plat Visa IHG Plat Mastercard
Posts: 87
New Platinum Member
I am currently staying at a Holiday Inn, my first stay as a Platinum member. I have tried to search this site for topics regarding free wifi as I am sure there must be some, but the search facility is not working.
Is it correct that free wifi is not available in the room for platinum members? I find it extraordinary that Holiday Inn Express offers this, and not just for Platinum members, but not Holiday Inn. A call to reception resulted in apologies and a username/password offered but this is only for access to wifi in the lounge, coupons for which I had already been offered on check-in!
Holiday Inn's website just mentions "free internet access", it skates around whether that means in the room or in the lounge. Obviously staff here are none the wiser either! I am not sure why I am paying £99 a year for Platinum membership......
Still waiting for the promised call from the Duty Manager......
Is it correct that free wifi is not available in the room for platinum members? I find it extraordinary that Holiday Inn Express offers this, and not just for Platinum members, but not Holiday Inn. A call to reception resulted in apologies and a username/password offered but this is only for access to wifi in the lounge, coupons for which I had already been offered on check-in!
Holiday Inn's website just mentions "free internet access", it skates around whether that means in the room or in the lounge. Obviously staff here are none the wiser either! I am not sure why I am paying £99 a year for Platinum membership......
Still waiting for the promised call from the Duty Manager......