Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 15, 2015, 4:48 pm
#7306
Join Date: Jul 2011
Location: Melbourne
Programs: Velocity Gold
Posts: 1,069
Depends what the cancellation policy is (it has to be EXACTLY the same)... and it's always better to compare the same 'package' (IHG.com rate WITH breakfast, which would make the IHG rate even higher). If these are prepaid rates, there is a risk for you if they won't honor their BRG (I had this before and won't do BRG's for prepaid rates anymore).
If anyone is able to PM any sites they have used successfully for both the Berlin IC and the Buenos Aires IC it would be massively appreciated.
Dec 16, 2015, 3:25 am
#7307
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Anyone have an idea on the current response time?
Presently 12hrs since claim now.
Presently 12hrs since claim now.
Dec 16, 2015, 4:09 am
#7309
Join Date: Feb 2010
Posts: 284
Anyone know any site to make claim for ic toronto centre
Yea they are prepaid rates. It seems they are pretty consistently lower on those couple of sites and was just looking for experience from people who may have attempted a claim. I tried a refundable rate but it got rejected because of differences in the cancellation policies.
If anyone is able to PM any sites they have used successfully for both the Berlin IC and the Buenos Aires IC it would be massively appreciated.
If anyone is able to PM any sites they have used successfully for both the Berlin IC and the Buenos Aires IC it would be massively appreciated.
Dec 16, 2015, 11:19 am
#7310
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
To update. 18 hours. Plat Ambassador
IC GVA approved.
IC GVA approved.
Dec 16, 2015, 4:40 pm
#7311
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
Anyone stayed in Crowne Plaza London Battersea ? Adjusted or paid ?
Dec 17, 2015, 4:08 am
#7313
Join Date: Feb 2010
Posts: 284
What site did you get best rate from if u dont mind me asking?
Dec 17, 2015, 4:20 am
#7314
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Dec 21, 2015, 11:55 pm
#7315
Join Date: Apr 2010
Posts: 445
Has anyone else experienced problems getting a reply from the BRG desk recently?
Dec 22, 2015, 2:00 am
#7316
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Dec 22, 2015, 1:28 pm
#7317
Join Date: May 2010
Posts: 414
Five of my recent claims went unanswered, follow up e-mail ignored. I had about 6 approved BRG nights this year, but a bunch of paid stays too. Wondering if they 'put you on the list' permanently, anyone knows?
Dec 22, 2015, 3:48 pm
#7318
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Dec 22, 2015, 4:30 pm
#7319
Join Date: Apr 2004
Location: YVR
Programs: AC SE, UA PLAT, EK GOLD, Hilton Diamond
Posts: 438
Same issue here. Made two claims for the same dates and hotels in the past 72 hours. Neither one has been followed up on.
Dec 23, 2015, 12:22 am
#7320
Join Date: Nov 2009
Posts: 827
for those that have been getting responses, what's the current wait time?
