daruda

Is it worth to have ambassador status for BPG rooms?
Meaning, will you get a room upgrade for BPG claims (refundable or the ones set to 0) or not?

Stealthmode

Hotels are required to deliver same service to BPG'ers as to regular paying patrons, regardles of adjusted or reimbursed. So yes, it's worth having Ambassador status.

daruda

okay thanks. Was in doubt because for rewards nights or point nights they don't need to.

Geoggy

Is it just me in the whole world that the BRG team simply refuse to answer?

I even did a test case a few months ago where I submitted exactly the and claim - one in my wife's name and one in my name. Wife's was approved mine was never replied to.

Multiple resubmissions are also ignored.

I'm hardly a serial abuser - no more than 3 or 4 a year tops.

SirAlfonso

Not just you Geoggy. A friend of mine who has done 3 in the last 2 years, now doesn't get a response at all. They were always for the same hotel though.

Stealthmode

If anyone ever had succes with, or found a Swiss OTA that charges in CHF and gives immediate confirmation... please, please, please let me know. Or point me in the right direction so I can find it myself.
Thanks guys, any help is much appreciated.

binman

i booked a night at a hotel using the link sent out recently in the UK offering sale rates.

After booking the single night I required I then started to book a second night at a different hotel. This was not very far from my first choice and so my first night hotel also showed on the screen.

I was surprised to note that the room I had just booked was now cheaper by £10.

I did all the usual things like clear cookies etc and tried again to discover that the sale rate was higher than the publicly available rate!

Expedia also had the same lower publicly available rate.

I then sent in a claim and for the first time experienced the Kafkaesque nature of IHG corporate.

In what would win prizes for unintelligible gibberish, their email made James Joyce's Ulysses look like a Jeffrey Archer novel.

After several days of exchanges with them which only made me more frustrated, the hotel intervened, called me and in less than 30 seconds resolved everything.

I must say IHG corporate are in my experience doing more damage to their brand and customer satisfaction that their Hotels every do. There is, again in my experience, a clear disconnect between the service in hotels and the service from IHG corporately.

PointWeasel

+1

IHG and the OCC staff make any interactions beyond painful. The last time I had an approval it was a gong show and the GM at the European property just comped the night after seeing the ongoing emails with no response from IHG.

Starwood and Marriott are light years ahead. ^

lurkertlh

First time poster with some brg experience. I wanted to share the most recent denial reason --in spite of the fact that the original brg claim was canceled a month ago. IHG claims T&C "valid" whether or not. What do you think?

lurkertlh

sorry. i forgot to post the text:
Thank you for your email.
As previously mentioned, there is a stipulation in our Terms and Conditions which states that once a valid claim has been awarded to a guest or a member of the same household for a specific date no additional free nights can be awarded. This means that even if you cancel a reservation, a claim remains valid since a free night was awarded. Due to this, no additional free nights can be awarded in line with our Terms and Conditions as stated below.

dditional Free Night Restrictions. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same fourteen (14) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored.



The advice with regard to ‘previously awarded claims’ refers to claims which have already been awarded even if there was a previously cancelled reservation for the same date prior to the updated implementation of our Terms and Conditions. We appreciate your interest in filing for the Best Price Guarantee and apologize for any inconvenience this matter may have caused.

If you need further assistance, please feel free to contact us.

mitpat474

It the free night was awarded and you cancelled, you can't claim for another hotel within 50 miles for a period of 14 days.

You haven't specified a timeline so I presume you are trying the same date, which is subject to fail.

meshigina89

I don't know why but all my recent claims have been getting ignored. I even tried it with a different email and booked it under my cousins name but still get ignored. What gives?

FlyerBeek

Data point: just received a check in the mail for an approved BRG stay from last month (I was notified before check-in that they were unable to adjust the rate directly with the hotel and would be mailing a check instead). Total time from stay to check receipt was exactly 4 weeks. Considering that I received full stay credit and associated points, I much prefer this BRG method despite the brief wait for reimbursement. ^

-FlyerBeek

a9504477

If i submit a BRG, and then on the IHG website the price also goes down to the same lower rate that i found elsewhere, can they deny the claim?

SirAlfonso

Yes, they will.