blueeagle3

Is anybody willing to help me on a tough Problem at the IC Istanbul...I do need a Stay 9th to 11th of October 2015 - and it has to be a room for 3 Adults...And (if possible) should include either Breakfast or Club Access (or both )..

I dont see any Possibility to claim it...All my BRG-Claims were rejected..

So: Help is highly welcome!

Smiley90

I'm looking at hotels for my next trip outside the US so because of the different currency, the difference has to be at least 1%.... and the IHG website prices all rooms EXACTLY 1% HIGHER than all competing websites.

That's just cruel lol

King Chung Huang

I'd like to make a BRG claim for a stay at IC Cozumel, but would the following detail invalidate the claim, for matching rooms?

IHG Room Name: 1 KING BED OCEAN VIEW
Competitor Room Name: Ocean View

The sequence of room names on the competing site matches IHG's (Pool View, Ocean View, Beach Front Superior, etc.). Just that it doesn't specify 1 KING BED or 2 DOUBLE BEDS. Any thoughts? The rates are non-refundable, so I hesitate to try.

patgarrett

I personally wouldn't risk that, but YMMV. Depends on the price.

Quarantine

I haven't booked a BRG in a year, but I just got denied "since the rate you booked is not yet the lowest room category in IHG". They quoted this:

Is this a legitimate denial? I can clearly find a cheaper rate for the same room, but it's not the "lowest available price" on IHG. Never encountered this before.

tylerc

I had that happen to me last year, and I don't think it's a legitimate denial. The lowest available price room is not necessarily the room that meets one's needs. In my case, I booked the room size and configuration I needed and they denied because there was a cheaper room category.

scubaccr

You don't need choose the cheaper entry level rooms you can choose any room type but must compare with same room type on OTA

and then if you wanted you could compare to include breakfast to make slightly more costly to compare with OTA rate that includes breakfast

and obviously a flex rate is higher than a bar rate

infovis

I have a successful BRG reservation on October 8th, which is a Thursday. A second reservation on October 15th, which is the following Thursday got rejected due to the "7 day" restriction. However, 15th is the 8th day since 8th. Is this a valid rejection? I remembered that someone mentioned in this thread that you can book a second one on the same day of the following week. Does anyone experience similar rejection? Thanks!

BorussiaMG

No. Just cancel and file a new claim.

Smiley90

what's the deal with consecutive stays again - is 1 night NOT spent at the hotel inbetween 2 BRG's good enough for 2 free nights or do they need to be further apart?

edit: or what if I put in BRG's for, say day 1 - hotel 1, day 2 - hotel 2 (or day 1 & day 3 at hotel 1 & day 3...)?

patgarrett

"If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored."

rachelandgromit

I did my first BPG last week and was completely surprised to find it seemed to be problem free. Found a rate just over €1lower for the Holiday Inn in Madrid for my 1 night stay so submitted a claim
and less than 12 hours later I had an email to say my claim had been verified and they were working out how to adjust my stay for the free night.

24 hours later I had an email with my reservation cancelled and a separate email to say they couldn't honoury BPG as I had cancelled my reservation! Many emails back and to I was told that only I could access my account and I must have deleted my reservation! My argument was why I would delete a non refundable reservation and delete a reservation after the BPG was honoured.

It's taken nearly a week to get the reservation adjusted which although doesn't show up in my account I have an email with a new reservation number. The initial cost of this has been taken from my account though and hasn't been refunded so will contact my credit card company.

UAL123

Terms have been updated. Instead of the 7 day rule between hotels within 50 miles, it is now 14 days. Not a big deal but it is a negative change. Anybody else notice other changes? I would imagine all previously approved BRGs that don't follow the updated terms would be honored. At least I hope so.

Marco159

for me this is a big change!

patgarrett

Awesome. Well done to all those abusers of the program with their weekly stays at the same hotels!