Old Jul 8, 2013, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old Sep 8, 2015, 7:34 am
  #7051  
 
Join Date: Nov 2010
Programs: Enough
Posts: 961
Claim approved within 6 hours for IC Yorkville on flex rate - very happy
durberville is offline  
Old Sep 10, 2015, 12:52 am
  #7052  
336
 
Join Date: Apr 2013
Posts: 1,443
Booked a room on IHG. Successfully BPGed it. Booking disappeared from "upcoming reservations". Upon consultation of the booking on IHG.com it says booking cancelled.

Received no communication from the hotel or IHG what so ever.

Anyone ever experienced anything similar?
336 is offline  
Old Sep 10, 2015, 2:25 am
  #7053  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by 336
Booked a room on IHG. Successfully BPGed it. Booking disappeared from "upcoming reservations". Upon consultation of the booking on IHG.com it says booking cancelled.

Received no communication from the hotel or IHG what so ever.

Anyone ever experienced anything similar?
yes just 2 weeks ago at london Park Lane, but the hotel in fact could see the reservation. Best to call the hotel and reference the confirmation number.
mitpat474 is offline  
Old Sep 10, 2015, 3:15 am
  #7054  
336
 
Join Date: Apr 2013
Posts: 1,443
Originally Posted by mitpat474
yes just 2 weeks ago at london Park Lane, but the hotel in fact could see the reservation. Best to call the hotel and reference the confirmation number.
Thank you for your reply.

Was the status on the IHG website really cancelled for you as well? Or was your booking on IHG simply not accessible or not found? The latter has happened more frequently in case of BPGs. At PL I indeed could no longer access my booking, but the reservation itself was fine.

Never had the experience that IHG showed it as cancelled.
336 is offline  
Old Sep 10, 2015, 4:31 am
  #7055  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Originally Posted by 336
Thank you for your reply.

Was the status on the IHG website really cancelled for you as well? Or was your booking on IHG simply not accessible or not found? The latter has happened more frequently in case of BPGs. At PL I indeed could no longer access my booking, but the reservation itself was fine.

Never had the experience that IHG showed it as cancelled.
showed as cancelled on IHG website, even ambassador services and BRG team thought it was cancelled. It did cause a little confusion with regards to upgrades and a full hotel!
mitpat474 is offline  
Old Sep 10, 2015, 4:27 pm
  #7056  
 
Join Date: Oct 2013
Posts: 645
Anyone got any luck with the IC or CP NYC? I'm searching all week long and so far nothing.
fuyao is offline  
Old Sep 12, 2015, 1:00 am
  #7057  
 
Join Date: Aug 2013
Posts: 43
Originally Posted by 336
Booked a room on IHG. Successfully BPGed it. Booking disappeared from "upcoming reservations". Upon consultation of the booking on IHG.com it says booking cancelled.

Received no communication from the hotel or IHG what so ever.

Anyone ever experienced anything similar?
Call the hotel and let them check your reservation. I've had this before when all records disappeared with IHG bc the hotel had issues with their system. No problems during my stay.

On the other hand you could be on the hotels "list of unwelcome BPG guests"... again, give them a call to find out.
KiFly is offline  
Old Sep 14, 2015, 12:38 pm
  #7058  
 
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 956
has anyone got any sites that work for Dubai?

happy to trade UK sites?
Geoggy is offline  
Old Sep 16, 2015, 9:50 pm
  #7059  
 
Join Date: Aug 2015
Posts: 170
I have asked IHG this question but they will not answer it directly. If I book an advance purchase rate on IHG can I compare it to a flexible ie less restrictive rate on a third party website. Thanks for any advice
mkdoc is offline  
Old Sep 17, 2015, 12:17 am
  #7060  
 
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
Originally Posted by mkdoc
I have asked IHG this question but they will not answer it directly. If I book an advance purchase rate on IHG can I compare it to a flexible ie less restrictive rate on a third party website. Thanks for any advice
Look at the Wikki point 2.
blindman is offline  
Old Sep 17, 2015, 4:46 pm
  #7061  
 
Join Date: Aug 2015
Posts: 170
Originally Posted by blindman
Look at the Wikki point 2.
I don't know what this is sorry
mkdoc is offline  
Old Sep 17, 2015, 8:42 pm
  #7062  
 
Join Date: Sep 2015
Programs: United, IHG, Hilton
Posts: 64
Originally Posted by mkdoc
I don't know what this is sorry
The wiki is a collaborative summary at the top of some threads (especially longer ones). Scroll to the top of this page, and click on where it says "Click here to display Full Wiki". Has a good summary of what's known about the BRG policy.
mnelson is offline  
Old Sep 21, 2015, 9:17 am
  #7063  
 
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Originally Posted by 336
Booked a room on IHG. Successfully BPGed it. Booking disappeared from "upcoming reservations". Upon consultation of the booking on IHG.com it says booking cancelled.

Received no communication from the hotel or IHG what so ever.

Anyone ever experienced anything similar?

I experienced similar last week-end. As soon as I noticed this in my online account I e-mailed BPG helpdesk, about 4 hours later they replied that they had contacted the hotel's Front Office Manger who said they had a systems error. Both FOM and BPG helpdesk confirmed that I could rest assured that the Free Night would be honored... and so it did. Turned out to be a better stay than I expected.
Stealthmode is offline  
Old Sep 21, 2015, 10:44 am
  #7064  
336
 
Join Date: Apr 2013
Posts: 1,443
Well, as a follow up to my case:

Even though there was no advance payment needed, and IHG website clearly mentioned no deposit, the hotel tried to charge my card for the full rate of the first night for a stay in 2016. This hold was declined by my card, as it did not have enough funds. So, the hotel cancelled the booking. BPG gone.
336 is offline  
Old Sep 21, 2015, 10:57 am
  #7065  
 
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Originally Posted by 336
Well, as a follow up to my case:

Even though there was no advance payment needed, and IHG website clearly mentioned no deposit, the hotel tried to charge my card for the full rate of the first night for a stay in 2016. This hold was declined by my card, as it did not have enough funds. So, the hotel cancelled the booking. BPG gone.

I never had this myself, but for hotelreservations I allways use a CC with which I rarely make payments so that there's allways plenty of coverage.
Stealthmode is offline  

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