Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 27, 15, 5:42 pm
#7021
Join Date: Dec 2009
Location: ANC
Posts: 5,414
I just made my first claim with IHG !!
-Intercontinental Buenos aires
-2/1/16 for 1 night
-ihg.com price 181usd prepaid
-getaroom.com price 165usd prepaid but cancellable
-same room type on both websites
I didn't want to risk getting stuck with a prepaid ihg.com rate and not getting the claim approved so I made a cancellable reservation on their website in order to fill the claim. Could this be a problem??
-Intercontinental Buenos aires
-2/1/16 for 1 night
-ihg.com price 181usd prepaid
-getaroom.com price 165usd prepaid but cancellable
-same room type on both websites
I didn't want to risk getting stuck with a prepaid ihg.com rate and not getting the claim approved so I made a cancellable reservation on their website in order to fill the claim. Could this be a problem??
Aug 27, 15, 6:25 pm
#7022
Join Date: Jun 2015
Location: Argentina
Programs: Hyatt Globalist, IHG Diamond, Accor Plus Silver
Posts: 175
If I go ahead and book the prepaid non-fundable rate on IHG and compare it to the prepaid but cancellable rate on getaroom.com would that be ok under they terms to get the claim approved???
Aug 27, 15, 7:15 pm
#7023
Join Date: Dec 2009
Location: ANC
Posts: 5,414
I just got a response from IHG... cancellation times are different by 6hs (better on IHG).
If I go ahead and book the prepaid non-fundable rate on IHG and compare it to the prepaid but cancellable rate on getaroom.com would that be ok under they terms to get the claim approved???
If I go ahead and book the prepaid non-fundable rate on IHG and compare it to the prepaid but cancellable rate on getaroom.com would that be ok under they terms to get the claim approved???
Aug 27, 15, 8:00 pm
#7024
Join Date: Jun 2015
Location: Argentina
Programs: Hyatt Globalist, IHG Diamond, Accor Plus Silver
Posts: 175
Aug 28, 15, 3:20 am
#7025
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,977
For the one you are looking at, I wouldn't risk it because:
1. You don't use USD in Argentina, although on IHG.com it uses USD, the agent might make up some bogus excuses to deny your claim;
2. If you do pre-paid rate and your claim is denied, then you are stuck with that reservation.
I never use pre-paid rate for that because:
1. I don't like to be tied up with a rate - what if it drops or plan changed?
2. Even if you get your BRG approved, you still are liable to the room, if you don't show up your card will be charge in full.
1. You don't use USD in Argentina, although on IHG.com it uses USD, the agent might make up some bogus excuses to deny your claim;
2. If you do pre-paid rate and your claim is denied, then you are stuck with that reservation.
I never use pre-paid rate for that because:
1. I don't like to be tied up with a rate - what if it drops or plan changed?
2. Even if you get your BRG approved, you still are liable to the room, if you don't show up your card will be charge in full.
Aug 28, 15, 4:00 pm
#7027
Join Date: May 2011
Programs: DL
Posts: 22
On August 21st, I booked Paris for a December stay. Filed my BRG. Nothing for 3 days. Filed a follow up, and again no word for 3 days. Now the IHG rate is lower than when I booked it, so I won't be able to cancel and rebook for the same deal. Ugh, this is annoying.
2 successful attempts on my first few tries in 2014, since then only denials. The problem is when you get stupid/BS denials, it only makes me more determined to "play the game" and stick it to 'em.
2 successful attempts on my first few tries in 2014, since then only denials. The problem is when you get stupid/BS denials, it only makes me more determined to "play the game" and stick it to 'em.
Aug 28, 15, 4:11 pm
#7028
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,281
On August 21st, I booked Paris for a December stay. Filed my BRG. Nothing for 3 days. Filed a follow up, and again no word for 3 days. Now the IHG rate is lower than when I booked it, so I won't be able to cancel and rebook for the same deal. Ugh, this is annoying.
2 successful attempts on my first few tries in 2014, since then only denials. The problem is when you get stupid/BS denials, it only makes me more determined to "play the game" and stick it to 'em.
2 successful attempts on my first few tries in 2014, since then only denials. The problem is when you get stupid/BS denials, it only makes me more determined to "play the game" and stick it to 'em.
Aug 29, 15, 10:39 am
#7029
Join Date: May 2011
Programs: DL
Posts: 22
As an update, I Tweeted that bpg was worst price guarantee b/c of no response. Got a response via Twitter in about 40 seconds, with email address to explain further. I emailed the details. And got a response that they never got a bpg email from me. Face palm. Responded I used their own website form, TWICE! Will see where this goes. Nowhere obviously, but it could be a long journey to get there.
Aug 29, 15, 11:20 am
#7030
Join Date: Feb 2009
Posts: 52
I get it. Rules are rules but really
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
Aug 29, 15, 11:44 am
#7031
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,281
I get it. Rules are rules but really
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
Aug 29, 15, 1:10 pm
#7032
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,275
I get it. Rules are rules but really
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
A new low.
Aug 29, 15, 4:24 pm
#7033
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I get it. Rules are rules but really
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
IHG own site saying cancel until 6pm is actually identical as until 6pm technically does NOT include 6pm itself , ie cancelling at 18:00.00 and 1/100th second is too late as would be after 6pm
This is one you can and should win on escalation/appeal, you need to at least try
Also check IHG exact wording as if says cancel before 1800 (instead of buntil 1800) then 1759 is exactly the same !
Aug 29, 15, 4:44 pm
#7034
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,977
I get it. Rules are rules but really
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
We have verified the website www.priceline.com and found the corresponding rate for the reservation that you booked. However, our records show that the reservation you have booked can be cancelled until 6:00 p.m. (local hotel time) on 27 November 2015 without any penalty. On the other hand, the rate on the third party website can be cancelled without charges until 5:59 p.m. on 27 November 2015. Therefore, this would make the lower rate more restrictive than the reservation you have booked.
Aug 29, 15, 4:46 pm
#7035
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,977
Escalate to a bpg supervisor as OTA is simply paraphrasing "cancel before 6pm" by putting text as cancel to 5.59pm
IHG own site saying cancel until 6pm is actually identical as until 6pm technically does NOT include 6pm itself , ie cancelling at 18:00.00 and 1/100th second is too late as would be after 6pm
This is one you can and should win on escalation/appeal, you need to at least try
Also check IHG exact wording as if says cancel before 1800 (instead of buntil 1800) then 1759 is exactly the same !
IHG own site saying cancel until 6pm is actually identical as until 6pm technically does NOT include 6pm itself , ie cancelling at 18:00.00 and 1/100th second is too late as would be after 6pm
This is one you can and should win on escalation/appeal, you need to at least try
Also check IHG exact wording as if says cancel before 1800 (instead of buntil 1800) then 1759 is exactly the same !
