Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 22, 15, 11:03 am
#7006
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
whats the response times you were getting? think i need to resubmit been waiting 16 hours or so
Aug 22, 15, 11:22 am
#7007
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,853
Aug 22, 15, 12:24 pm
#7008
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,249
Wow this os stupid
1) denied because the room type they checked was neither the one I booked nor the one I contested
2) Denied because they claim I made my booking with a travel agent (?), which is just a blatant lie and they wouldve seen it if they just looked at the confirmation number.
I see you guys werent kidding about the "stalling/playing stupid until the competing rate goes up"... I'll keep trying til then sigh
1) denied because the room type they checked was neither the one I booked nor the one I contested
2) Denied because they claim I made my booking with a travel agent (?), which is just a blatant lie and they wouldve seen it if they just looked at the confirmation number.
I see you guys werent kidding about the "stalling/playing stupid until the competing rate goes up"... I'll keep trying til then sigh
Aug 23, 15, 2:35 pm
#7009
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,249
Well will you look at that:
"2 Double Beds Nonsmoking - Non Smoking
Rate Type: HOUSE USE COMP
Number of Rooms: 1
Room Rate Per Night:
Sun 6 Sep 2015 - Mon 7 Sep 2015 $0.01 (USD)
Estimated Total Price: $0.01 (USD)*
"
"2 Double Beds Nonsmoking - Non Smoking
Rate Type: HOUSE USE COMP
Number of Rooms: 1
Room Rate Per Night:
Sun 6 Sep 2015 - Mon 7 Sep 2015 $0.01 (USD)
Estimated Total Price: $0.01 (USD)*
"
Aug 24, 15, 1:58 am
#7010
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,963
Wow this os stupid
1) denied because the room type they checked was neither the one I booked nor the one I contested
2) Denied because they claim I made my booking with a travel agent (?), which is just a blatant lie and they wouldve seen it if they just looked at the confirmation number.
I see you guys werent kidding about the "stalling/playing stupid until the competing rate goes up"... I'll keep trying til then sigh
1) denied because the room type they checked was neither the one I booked nor the one I contested
2) Denied because they claim I made my booking with a travel agent (?), which is just a blatant lie and they wouldve seen it if they just looked at the confirmation number.
I see you guys werent kidding about the "stalling/playing stupid until the competing rate goes up"... I'll keep trying til then sigh
Aug 24, 15, 2:01 am
#7011
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Aug 24, 15, 2:18 am
#7012
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,249
Well the first two denials were still ........ and it shouldn't have taken a full week! I got lucky that the competing rate stayed low.... but yes :P
Aug 24, 15, 2:32 am
#7013
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
I still dont know what your really saying but ill take it as you had 2 denials and 3rd was successful. Well thats kinda normal for IHG BRG!
Aug 24, 15, 3:21 am
#7014
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,249
First time denied because they checked the wrong room
Second time denied because they claimed I booked with a travel agent (... what, the confirmation number from IHG was right there)
Third time approved lol
Aug 24, 15, 3:42 am
#7015
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
well congrats, persistence certainly can pay with IHG BRG!
Aug 24, 15, 4:49 am
#7016
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,963
Aug 25, 15, 12:34 pm
#7018
Join Date: Oct 2012
Location: Hamburg
Posts: 471
How is the response time from IHG at the moment ?
Aug 25, 15, 1:02 pm
#7019
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,249
Aug 27, 15, 5:24 pm
#7020
Join Date: Jun 2015
Location: Argentina
Programs: Hyatt Globalist, IHG Diamond, Accor Plus Silver
Posts: 175
I just made my first claim with IHG !!
-Intercontinental Buenos aires
-2/1/16 for 1 night
-ihg.com price 181usd prepaid
-getaroom.com price 165usd prepaid but cancellable
-same room type on both websites
I didn't want to risk getting stuck with a prepaid ihg.com rate and not getting the claim approved so I made a cancellable reservation on their website in order to fill the claim. Could this be a problem??
-Intercontinental Buenos aires
-2/1/16 for 1 night
-ihg.com price 181usd prepaid
-getaroom.com price 165usd prepaid but cancellable
-same room type on both websites
I didn't want to risk getting stuck with a prepaid ihg.com rate and not getting the claim approved so I made a cancellable reservation on their website in order to fill the claim. Could this be a problem??
