Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 30, 15, 9:32 am
#6526
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
I guess that the guarantee is primarily for people who were going to pay in the first place and stay regardless.
Jan 31, 15, 1:15 am
#6527
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,649
Jan 31, 15, 8:44 am
#6528
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Another data point. In light of the most recent reduction in response times I have noticed several different agents names on the email signatures. I believe they may have bought in new staff to deal with the claims since the days of the 40 hr + response times.
Jan 31, 15, 8:53 am
#6529
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,977
Jan 31, 15, 10:46 am
#6530
Join Date: Mar 2007
Posts: 416
Submitted a claim for London Park Lane $686 all-in vs. $507 all-in on Amoma. I received an email just stating the rules of the promotion with no decision, just a form letter paragraph stating the rules. Nothing stating what rule caused any decline, not even stating a decline. I wrote back and have not heard anything. Now, 24 hours later the rate is gone from Amoma anyway. Perhaps they should simply offer a price match and some points, so they can at least perform in good faith.
Jan 31, 15, 11:21 am
#6531
Join Date: Mar 2014
Programs: AA EXP, TK Elite, LY Top-Platinum, HGP Diamond, HH Diamond, IHGR Platinum Amb
Posts: 280
Submitted a claim for London Park Lane $686 all-in vs. $507 all-in on Amoma. I received an email just stating the rules of the promotion with no decision, just a form letter paragraph stating the rules. Nothing stating what rule caused any decline, not even stating a decline. I wrote back and have not heard anything. Now, 24 hours later the rate is gone from Amoma anyway. Perhaps they should simply offer a price match and some points, so they can at least perform in good faith.
According to the T&C you have to find an OTA which both display the price and charge your credit card in the same currency as the hotel.
This is, in my opinion, the worst rule of the program. It makes no sense. None of the other programs have such a rule as far as I know.
This BRG program has really gone of the rails. The reward for success is excellent, sure, but it's almost impossible to get an approval these days.
Jan 31, 15, 11:24 am
#6532
Join Date: Mar 2007
Posts: 416
The hotel website display the price in GBP and charge in GBP. Amoma is a European OTA and charge only in EUR.
According to the T&C you have to find an OTA which both display the price and charge your credit card in the same currency as the hotel.
This is, in my opinion, the worst rule of the program. It makes no sense. None of the other programs have such a rule as far as I know.
This BRG program has really gone of the rails. The reward for success is excellent, of course, but it's almost impossible to get an approval this days.
According to the T&C you have to find an OTA which both display the price and charge your credit card in the same currency as the hotel.
This is, in my opinion, the worst rule of the program. It makes no sense. None of the other programs have such a rule as far as I know.
This BRG program has really gone of the rails. The reward for success is excellent, of course, but it's almost impossible to get an approval this days.
Last edited by elusive1; Feb 1, 15 at 12:54 pm
Feb 1, 15, 3:32 pm
#6533
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, LH, QR, SV, TK
Posts: 16,252
I was turned down today because the room types were not identical. Amoma had the 3rd from the lowest class room (Deluxe) available for $507 vs. the lowest class room (Superior) at the Inter Park Lane London of $686. Of course the Deluxe Room is available at the IC London for $738 vs Amoma $507, but you must book the lowest rate to be eligible. It seems we are the only side staying within the spirit of the promotion.
Feb 1, 15, 3:48 pm
#6534
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
I was turned down today because the room types were not identical. Amoma had the 3rd from the lowest class room (Deluxe) available for $507 vs. the lowest class room (Superior) at the Inter Park Lane London of $686. Of course the Deluxe Room is available at the IC London for $738 vs Amoma $507, but you must book the lowest rate to be eligible. It seems we are the only side staying within the spirit of the promotion.
Feb 1, 15, 9:51 pm
#6535
Join Date: Jul 2008
Posts: 1,076
Spectacular. This is the response I got:
So, basically - if you don't like it, sue us. Platinum member here, mind you. I never pull rank, but this is crap.
Dear ***,
Greetings from the Best Price Guarantee (BPG) help desk.
Referring to the program’s Terms and Conditions, clause 15:
Disputes. Any disputes arising out of these Terms and Conditions or the offer of the Best Price Guarantee shall be resolved individually, without resort to class action, and shall be governed by the laws of the State of Georgia, U.S.A., exclusively by an appropriate federal or state court located in the State of Georgia, U.S.A.
Our lone capacity at the Best Price Guarantee department is to confirm whether submitted claims are eligible or not for free night, or free night plus price match for multiple nights adjustment; in compliance with the program’s Terms and Conditions.
In case guest would like to further dispute a claim’s finding/s, kindly refer to the 15th clause's guidelines.
Greetings from the Best Price Guarantee (BPG) help desk.
Referring to the program’s Terms and Conditions, clause 15:
Disputes. Any disputes arising out of these Terms and Conditions or the offer of the Best Price Guarantee shall be resolved individually, without resort to class action, and shall be governed by the laws of the State of Georgia, U.S.A., exclusively by an appropriate federal or state court located in the State of Georgia, U.S.A.
Our lone capacity at the Best Price Guarantee department is to confirm whether submitted claims are eligible or not for free night, or free night plus price match for multiple nights adjustment; in compliance with the program’s Terms and Conditions.
In case guest would like to further dispute a claim’s finding/s, kindly refer to the 15th clause's guidelines.
Last edited by highlanderfil; Feb 2, 15 at 9:45 am
Feb 2, 15, 12:36 pm
#6538
Join Date: Mar 2007
Posts: 416
I wrote back asking that exact question and was told I had to book the lowest rate available ( a reasonable person might assume that meant the lowest price on the website) and that had to match the class of room at AMOMA. Today, Cheap Tickets has a lower price for the "Classic Room"( $630) all-in. I am sure they would invoke the currency issue should I cancel, rebook, and submit.
Feb 2, 15, 12:52 pm
#6539
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
I wrote back asking that exact question and was told I had to book the lowest rate available ( a reasonable person might assume that meant the lowest price on the website) and that had to match the class of room at AMOMA. Today, Cheap Tickets has a lower price for the "Classic Room"( $630) all-in. I am sure they would invoke the currency issue should I cancel, rebook, and submit.
You cant use Cheap tickets because it bills AFAIK in USD. So they would be right to do so.
Also I am sure that OTA tracks IHG prices.
Feb 3, 15, 1:00 pm
#6540
Join Date: Oct 2011
Posts: 34
So anyone have experience when they email this to you?
"
Dear xxxxxxxxx,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the "hotel". We appreciate the opportunity to assist you with this matter.
We are still researching the room accommodation you found on www.hotels.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office.
We appreciate your patience and will contact you via email when this has been confirmed.
Should you have further questions regarding the specific Terms and Conditions of the program you may visit www.ihg.com/bestprice.
Best Regards,
"
That was 3 days ago, should I follow up or what have you guys done?
Thanks
"
Dear xxxxxxxxx,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the "hotel". We appreciate the opportunity to assist you with this matter.
We are still researching the room accommodation you found on www.hotels.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office.
We appreciate your patience and will contact you via email when this has been confirmed.
Should you have further questions regarding the specific Terms and Conditions of the program you may visit www.ihg.com/bestprice.
Best Regards,
"
That was 3 days ago, should I follow up or what have you guys done?
Thanks
