Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jan 25, 2015, 11:09 pm
#6496
Join Date: Mar 2014
Programs: AA EXP, TK Elite, LY Top-Platinum, HGP Diamond, HH Diamond, IHGR Platinum Amb
Posts: 280
But the terms of the competing rate must be exactly the same. Nowadays it's very difficult to get a BRG approved with a flexible rate for this reason.
Jan 26, 2015, 8:45 am
#6497
Join Date: Jul 2013
Location: SJC
Programs: DL DM, F9 100k, Hilton Diamond, Marriott Plat
Posts: 98
Wound up submitting a BRG Saturday for tonight and they never got back to me....
Just when I thought they were getting their act together
Just when I thought they were getting their act together
Jan 26, 2015, 3:03 pm
#6498
Join Date: Jan 2015
Posts: 3
**DELETED* wrong hotel chain. sorry guys.
Last edited by berniebern; Jan 26, 2015 at 4:00 pm
Jan 26, 2015, 3:32 pm
#6499
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Have signed up here to try an understand why I am getting knocked back for a claim. I've been told about this 2.5% difference but nowhere in the terms and conditions can I find reference to 2.5%....only 1%.
New Starwood Rate : 119,225.58THB (4617.93AUD)
Competing rate : AUD 4563.66
Difference of = 1.3364%
Because I've been waiting for a few days to resolve this the expedia rates have now disappeared so whatever stalling tactics they may have been trying to use have worked. Completely unfair I think especially when I see some of the claims people have successfully posted here being under 2.5% in competing currencies.
New Starwood Rate : 119,225.58THB (4617.93AUD)
Competing rate : AUD 4563.66
Difference of = 1.3364%
Because I've been waiting for a few days to resolve this the expedia rates have now disappeared so whatever stalling tactics they may have been trying to use have worked. Completely unfair I think especially when I see some of the claims people have successfully posted here being under 2.5% in competing currencies.
Jan 26, 2015, 4:02 pm
#6501
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jan 27, 2015, 8:05 am
#6502
Join Date: Jan 2015
Posts: 2
Any recommendations for sites to use to find a booking in London? Kayak.co.uk has several rates below the one I am interested in on the IHG website, but none that I've found seem to match the IHG cancellation policy identically, which I know will result in a rejected claim. I know I could much more easily do this if I chose non-refundable instead, but I'm not willing to risk being rejected on my claim for no apparent reason and stuck with the room.
Jan 27, 2015, 8:23 am
#6503
Join Date: Apr 2007
Posts: 727
Any recommendations for sites to use to find a booking in London? Kayak.co.uk has several rates below the one I am interested in on the IHG website, but none that I've found seem to match the IHG cancellation policy identically, which I know will result in a rejected claim. I know I could much more easily do this if I chose non-refundable instead, but I'm not willing to risk being rejected on my claim for no apparent reason and stuck with the room.
Jan 27, 2015, 10:07 am
#6504
Ambassador, New England
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
That said, welcome to FT, jdido09, and I hope you're able to find your answer.
Jan 27, 2015, 10:47 am
#6505
Join Date: Apr 2007
Posts: 727
Just because nobody knows the answer to the question doesn't mean we're a "miserable bunch" - I've never done an IHG BRG attempt for London, so I for one don't have the foggiest idea what site to use. If somebody knew the answer, they'd either respond here or PM. Please use some benefit of the doubt before completely insulting everybody.
That said, welcome to FT, jdido09, and I hope you're able to find your answer.
That said, welcome to FT, jdido09, and I hope you're able to find your answer.
Jan 27, 2015, 11:41 am
#6506
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jan 27, 2015, 12:27 pm
#6507
Ambassador, New England
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
Jan 27, 2015, 1:16 pm
#6508
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jan 27, 2015, 1:37 pm
#6509
Join Date: Apr 2007
Posts: 727
Since mitpat474 has quoted the PM between us I feel I should post this in order to remove any doubt about who has posted what since it is not clear from the post.
http://imageshack.com/a/img631/130/w3VtNA.png
Jan 27, 2015, 4:40 pm
#6510
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Since mitpat474 has quoted the PM between us I feel I should post this in order to remove any doubt about who has posted what since it is not clear from the post.
http://imageshack.com/a/img631/130/w3VtNA.png
http://imageshack.com/a/img631/130/w3VtNA.png