Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Sep 21, 11, 12:55 pm
#46
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 957
OK
Big gamble
I've found a London hotel on a 3rd Party web-site that is cheaper (by Far!) than the IHG rate for New Years eve.
Their rate is in the Ł250+ and with VAT it's Ł300+[Non refundable]
3rd Party is Ł230+ inclusive.
Booked it and waiting for the outcome.
Anyone care to join me and make it a FT ICHG party?
Pm for details.
Big gamble
I've found a London hotel on a 3rd Party web-site that is cheaper (by Far!) than the IHG rate for New Years eve.
Their rate is in the Ł250+ and with VAT it's Ł300+[Non refundable]
3rd Party is Ł230+ inclusive.
Booked it and waiting for the outcome.
Anyone care to join me and make it a FT ICHG party?
Pm for details.
Sep 21, 11, 1:40 pm
#47
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
Please do post how you get one, NYE in London would be good 
Sep 21, 11, 1:42 pm
#48
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 957
Private Message for details as I don't want to jepordise anyones attempt if these posts are "spidered".
Sep 21, 11, 7:03 pm
#49
Suspended
Join Date: Jan 2003
Posts: 8,720
OK
Big gamble
I've found a London hotel on a 3rd Party web-site that is cheaper (by Far!) than the IHG rate for New Years eve.
Their rate is in the Ł250+ and with VAT it's Ł300+[Non refundable]
3rd Party is Ł230+ inclusive.
Booked it and waiting for the outcome.
Anyone care to join me and make it a FT ICHG party?
Pm for details.
Big gamble
I've found a London hotel on a 3rd Party web-site that is cheaper (by Far!) than the IHG rate for New Years eve.
Their rate is in the Ł250+ and with VAT it's Ł300+[Non refundable]
3rd Party is Ł230+ inclusive.
Booked it and waiting for the outcome.
Anyone care to join me and make it a FT ICHG party?
Pm for details.
Good luck Blindman! I know I would not have the stomach for booking a 300 pound non-refundable for NYE.
Thanks for the clarification on the earlier posts. Nevertheless, it appears that you were required to book the lowest rate wich happened to be non-refundable, whereas the agent had no problem with permitting quebec to book a refundable rate, even though it was not the lowest on IHG.com
Sep 21, 11, 7:23 pm
#50
Join Date: May 1998
Location: australia
Posts: 5,626
Thanks for the clarification on the earlier posts. Nevertheless, it appears that you were required to book the lowest rate wich happened to be non-refundable, whereas the agent had no problem with permitting quebec to book a refundable rate, even though it was not the lowest on IHG.com
And as I love quoting intelligent people:
Overall I am happy with the application of the Ts&Cs but feel that there is still insufficient clarity with the condition that one must book the lowest rate on ihg.com and how the inclusion of breakfast alters this.I think that there will be a lot of inconsistency and differing experiences reported.
Sep 21, 11, 7:52 pm
#51
Join Date: Feb 2007
Location: NJ/NYC
Programs: UA and HH
Posts: 4,346
I love it! After reading this thread, I just got a BRG in the FLL area for early next month, saving me about $100. I found it using Kayak and looking at the details on the rates, confirmed, called, and 10 minutes later they granted me a BRG. Thanks OP for pointing this out.^
Sep 21, 11, 7:57 pm
#52
Join Date: Nov 2010
Posts: 1,653
They are blindly denying Greater China claims. This is not going to last.
Sep 21, 11, 8:04 pm
#53
Join Date: Nov 2010
Posts: 1,653
Thank you for your reply and we sincerely apologize for the inconvenience that you have experienced.
Please be informed that all hotels in Greater China are not covered by the Best Price Guarantee program.
Should you have further questions regarding the specific terms and conditions of the program you may visit
http://www.ichotelsgroup.com/h/d/6c/...ate/lowtc.html
If you need further assistance, please feel free to contact us.
Sincerely,
Please be informed that all hotels in Greater China are not covered by the Best Price Guarantee program.
Should you have further questions regarding the specific terms and conditions of the program you may visit
http://www.ichotelsgroup.com/h/d/6c/...ate/lowtc.html
If you need further assistance, please feel free to contact us.
Sincerely,
Sep 21, 11, 8:10 pm
#54
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Sep 21, 11, 8:30 pm
#55
Join Date: Nov 2010
Posts: 1,653
I did. That is actually the email I got after I told them.
Edit: I replied to him nicely. Lets hope he notices his mistake. He is going to have another look. Hope it goes through.
Edit 2: My ambassador status kicked in. Now I am being denied because I did not book the same room level!? Take screenshots of everything. Made another reservation as the price match is still available and email comparison shots for the agent.
Edit: I replied to him nicely. Lets hope he notices his mistake. He is going to have another look. Hope it goes through.
Edit 2: My ambassador status kicked in. Now I am being denied because I did not book the same room level!? Take screenshots of everything. Made another reservation as the price match is still available and email comparison shots for the agent.
Last edited by Shimon; Sep 22, 11 at 3:40 pm
Sep 22, 11, 5:52 am
#56
Suspended
Join Date: Sep 2009
Location: Manchester
Programs: Hertz Gold / Hilton Diamond / Hyatt Plat / Marriott Gold / IC RA / SPG Plat
Posts: 707
I think the only way to get any sort of reasuccess with this BRG is to look for hotels where the AP rate has dropped off. Once its only the best flex rate you will have more of a chance of finding a cheaper rate elsewhere.
Also had an amended confirmation to say that my CP St James night is complimentary INCLUDING any applicable taxes...so thankfully that seems to have cleared itself up now.
Sep 22, 11, 5:54 am
#57
Suspended
Join Date: Sep 2009
Location: Manchester
Programs: Hertz Gold / Hilton Diamond / Hyatt Plat / Marriott Gold / IC RA / SPG Plat
Posts: 707
Sep 22, 11, 7:51 am
#58
Join Date: May 2011
Posts: 20
Looking for BRG's in Asia
PM me if anyone wishes to share BRG finds in Asia. I'll be travelling all throughout the area during 2012, and maybe some of the dates that work for me will work for others and vice-versa. Thus far, I haven't found any, but I think it's only a matter of time.
Sep 22, 11, 9:42 am
#59
Suspended
Join Date: Jan 2003
Posts: 8,720
IHG was best flex and and so was the 3rd party site. I did attempt a claim where the 3rd party site had a cheaper flex rate than IHG but was refused as there was a cheaper non refundable rate on IHG (Advance Purchase)
I think the only way to get any sort of success with this BRG is to look for hotels where the AP rate has dropped off. Once its only the best flex rate you will have more of a chance of finding a cheaper rate elsewhere.
Also had an amended confirmation to say that my CP St James night is complimentary INCLUDING any applicable taxes...so thankfully that seems to have cleared itself up now.
Coupled with Quebec's advice to look for comparing breakfast rates that might be refundable even if there is a lower non-refundbale room only rate on IHG, the other avenue as others above have stated is to look at rates for other than standard rooms -- such as a suite or a room with a sofa, as well.
Look forward to trying this guarantee in the future!
Sep 22, 11, 10:02 am
#60
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,249
Same here. Since IHG uses the Advance Purchase rate as the base to compare, this renders the BRG useless to me because we very rarely book non-refundable.
Last edited by Happy; Sep 22, 11 at 10:12 am
