Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Apr 30, 14, 7:44 am
#5761
Join Date: Aug 2009
Location: Germany
Posts: 1,235
How about placing a claim for a same day stay. They need always more than 24 hours for a answer, how they will handle it?
Apr 30, 14, 8:01 am
#5762
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Apr 30, 14, 9:04 am
#5764
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Apr 30, 14, 7:14 pm
#5765
Join Date: Oct 2008
Posts: 252
The only way I could see it working is if you find a hotel that doesn't adjust the rate to "House Use Comp" and instead comps it for you at check-in (or you get reimbursed after the fact). But for the most part, zeroing out the rate will eliminate any special additions to the room rate description.
Last edited by markraby; Apr 30, 14 at 7:22 pm
Apr 30, 14, 8:01 pm
#5766
Join Date: Jun 2012
Posts: 289
In my experience, no. I tried it a couple times. Unless something has changed, or at least for the hotels I tried, when the room charges extra for breakfast, it's part of the RATE description and not the ROOM description. E.g., "Best Flexible with Breakfast." When the free room is approved, the rate description changes to "House Use Comp" so it basically overrides the 'breakfast' information. I've never seen "House Use Comp with Breakfast." The first time, I tried fighting it at the front desk. The second time, I just asked once and accepted their rejection. The third time and beyond, I haven't even bothered adding the breakfast option at booking.
The only way I could see it working is if you find a hotel that doesn't adjust the rate to "House Use Comp" and instead comps it for you at check-in (or you get reimbursed after the fact). But for the most part, zeroing out the rate will eliminate any special additions to the room rate description.
The only way I could see it working is if you find a hotel that doesn't adjust the rate to "House Use Comp" and instead comps it for you at check-in (or you get reimbursed after the fact). But for the most part, zeroing out the rate will eliminate any special additions to the room rate description.
Apr 30, 14, 8:36 pm
#5768
Join Date: Nov 2009
Posts: 827
Not true. "House comp" rate deletes any record that breakfast was included in the rate. I've had the same challenge EVERYTIME i was awarded a brg with breakfast that was comped.
Apr 30, 14, 9:36 pm
#5769
Join Date: Jun 2012
Posts: 289
I just got back from a trip to London, Paris, and Washington D.C. All three IHG hotels gave breakfast since the original rate included breakfast. There is definitely a record of a breakfast inclusive rate in their system. The hotel has more info than you can view on m.ihg.com.
Apr 30, 14, 9:58 pm
#5770
Join Date: Oct 2008
Posts: 252
Yep. At an IC as well as an HI in New York, I was told they had nothing in their system that indicated that breakfast was included in my reservation, even though I definitely booked with the breakfast option and even had the confirmation email from the BRG team mentioning my "Best Available Rate with Breakfast"
Apr 30, 14, 10:53 pm
#5771
Join Date: Nov 2009
Posts: 827
How many times is "everytime"? Multiple hotels?
I just got back from a trip to London, Paris, and Washington D.C. All three IHG hotels gave breakfast since the original rate included breakfast. There is definitely a record of a breakfast inclusive rate in their system. The hotel has more info than you can view on m.ihg.com.
I just got back from a trip to London, Paris, and Washington D.C. All three IHG hotels gave breakfast since the original rate included breakfast. There is definitely a record of a breakfast inclusive rate in their system. The hotel has more info than you can view on m.ihg.com.
May 1, 14, 1:20 am
#5772
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
12 hotels....ranging from CPs, HIs, and ICs. Unless the hotel rev manager who comps the room manually makes notes to mention breakfast, it will not come up in IHGs system when the rate is listed as "house comp". This has nothing to do with visibility in m.ihg.com. This is strictly an issue with their reservation system and comps. Now if a hotel chooses to keep the original rate structure and just 0 out the rate, then breakfast will show up. That may have happened in your cases, but its not the norm as evidence by anicodtal occurrences here.
May 1, 14, 1:31 am
#5773
Join Date: Nov 2009
Posts: 827
While I fundamentally agree that if you book it, you should get it (Regardless if it's free or not), it's very suspect that the way the "comp" feature works on IHG's system essentially wipes out any package or breakfast features.
May 1, 14, 1:40 am
#5774
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Not that simple nor are you correct in the assumption that you're entitled to it. There's no verbiage at all in the T&C's that states your entitled to any of the privileges included in a package (whether it be breakfast, a gift card, etc) on your free night. The only mention is that if you booked such a package, your comparison rate must also include the same items in the package. In fact, most of the wording is vague enough to the point where it simply says your "room" is free, giving them latitude to reject anything else beyond that which is contained within the four walls of the room.
While I fundamentally agree that if you book it, you should get it (Regardless if it's free or not), it's very suspect that the way the "comp" feature works on IHG's system essentially wipes out any package or breakfast features.
While I fundamentally agree that if you book it, you should get it (Regardless if it's free or not), it's very suspect that the way the "comp" feature works on IHG's system essentially wipes out any package or breakfast features.
May 1, 14, 1:53 am
#5775
Join Date: Nov 2009
Posts: 827
In the case house use comp wipes the rate out, you/they still have your original booking. However vague it is, if you have have this problem get the team to clarify it.
Regardless, it's not a big issue for me. I'm getting the room for free...I really don't mind if the breakfast is removed. At that point, I'm just getting greedy. $12 for a breakfast after a $150-$200 room has been comped is an amazing deal.
