Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 18, 2013, 5:45 am
#5086
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
You say "times up", but does the website say anything about them having to respond in a certain time? Are you willing to pay for the translation, or have the cost passed along to paying customers? Should the company automatically accept any claim submitted in a foreign language rather than taking the time to translate it?
website says "3 business days for response"
Dec 18, 2013, 6:38 am
#5087
Join Date: May 2012
Location: Singapore
Programs: IHG Rewards Club - Platinum
Posts: 60
I think it probably mentions somewhere that the BRG is applicable only when the lower rate is found within 24 hours of booking.
Anyone know if there's any recourse if after booking a non-cancellable rate in IHG website, say 3 weeks later, I find a cheaper price in IHG website itself for the same dates and the same booking rate (i.e. best available rate)?
Anyone know if there's any recourse if after booking a non-cancellable rate in IHG website, say 3 weeks later, I find a cheaper price in IHG website itself for the same dates and the same booking rate (i.e. best available rate)?
Dec 18, 2013, 7:01 am
#5088
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
I think it probably mentions somewhere that the BRG is applicable only when the lower rate is found within 24 hours of booking.
Anyone know if there's any recourse if after booking a non-cancellable rate in IHG website, say 3 weeks later, I find a cheaper price in IHG website itself for the same dates and the same booking rate (i.e. best available rate)?
Anyone know if there's any recourse if after booking a non-cancellable rate in IHG website, say 3 weeks later, I find a cheaper price in IHG website itself for the same dates and the same booking rate (i.e. best available rate)?
Dec 18, 2013, 8:18 am
#5089
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Nope. Don't work for them.
But also, where does it say 3 business days?
Just checked the T&C https://www.ihg.com/hotels/us/en/cus...rms-conditions
and the FAQ https://www.ihg.com/hotels/us/en/cus...rice-guarantee
If there is another page listing the terms and conditions of this program, I would like to know so I can ensure the claims I submit meet those terms. Thank you for sharing.
But also, where does it say 3 business days?
Just checked the T&C https://www.ihg.com/hotels/us/en/cus...rms-conditions
and the FAQ https://www.ihg.com/hotels/us/en/cus...rice-guarantee
If there is another page listing the terms and conditions of this program, I would like to know so I can ensure the claims I submit meet those terms. Thank you for sharing.
Dec 18, 2013, 8:19 am
#5090
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
I think it probably mentions somewhere that the BRG is applicable only when the lower rate is found within 24 hours of booking.
Anyone know if there's any recourse if after booking a non-cancellable rate in IHG website, say 3 weeks later, I find a cheaper price in IHG website itself for the same dates and the same booking rate (i.e. best available rate)?
Anyone know if there's any recourse if after booking a non-cancellable rate in IHG website, say 3 weeks later, I find a cheaper price in IHG website itself for the same dates and the same booking rate (i.e. best available rate)?
Check out the description of the program, which says in bold "Did you find a lower room price and a total room cost that are both less than the room price and the total room cost for the IHG hotel on a “competing Web site” within 24 hours of your IHG reservation?
Dec 18, 2013, 8:24 am
#5091
Join Date: Sep 2012
Posts: 586
Nope. Don't work for them.
But also, where does it say 3 business days?
Just checked the T&C https://www.ihg.com/hotels/us/en/cus...rms-conditions
and the FAQ https://www.ihg.com/hotels/us/en/cus...rice-guarantee
If there is another page listing the terms and conditions of this program, I would like to know so I can ensure the claims I submit meet those terms. Thank you for sharing.
But also, where does it say 3 business days?
Just checked the T&C https://www.ihg.com/hotels/us/en/cus...rms-conditions
and the FAQ https://www.ihg.com/hotels/us/en/cus...rice-guarantee
If there is another page listing the terms and conditions of this program, I would like to know so I can ensure the claims I submit meet those terms. Thank you for sharing.
Dec 18, 2013, 8:35 am
#5092
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
To clarify: I'm not saying it's good that you don't get a response in 3 days. But I'm suggesting a "Time's up, now give me a free night" request is unmerited and unlikely to be successful. And based on my experience, submitting dozens of claims, I've never waited more than 3 business days for a response, which makes me think something is amiss here, or there is a genuine problem translating a foreign language site.
Last edited by Adam1222; Dec 18, 2013 at 8:45 am
Dec 18, 2013, 8:57 am
#5093
Join Date: Sep 2012
Posts: 586
But it doesn't say they will approve or deny your claim within 3 days, does it? If someone has the exact language, that would be great. I don't recall it being an enforceable promise, but something like "'You should expect'
To clarify: I'm not saying it's good that you don't get a response in 3 days. But I'm suggesting a "Time's up, now give me a free night" request is unmerited and unlikely to be successful. And based on my experience, submitting dozens of claims, I've never waited more than 3 business days for a response, which makes me think something is amiss here, or there is a genuine problem translating a foreign language site.
To clarify: I'm not saying it's good that you don't get a response in 3 days. But I'm suggesting a "Time's up, now give me a free night" request is unmerited and unlikely to be successful. And based on my experience, submitting dozens of claims, I've never waited more than 3 business days for a response, which makes me think something is amiss here, or there is a genuine problem translating a foreign language site.
It doesn't say that they will do anything except respond within 3 days. However, since the whole premise of best rate guarantee is based on time-sensitive information, one should expect decisions within a reasonable time frame. I submitted a claim from an english website and have been waiting over 6 days now (4 business days).
I don't think anyone expects a free night just because they are slow to respond. The frustration is from them taking a long time to respond to time-sensitive information.
Dec 18, 2013, 9:23 am
#5094
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
New IHG Best Rate Guarantee - Discussion & Feedback
you're not being trolled. the "Times up" language was not mine, nor was the "these IHG people have no dignity. " when I pointed out my positive experiences yesterday, the response was rude and unwelcoming. this forum needs to be welcome to temperate dialogue and people who have had good experiences, not just bad.
I am genuinely trying to be helpful, as the attitude reflected in many posts is not productive.
I am genuinely trying to be helpful, as the attitude reflected in many posts is not productive.
Dec 18, 2013, 12:47 pm
#5095
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Here are some ways they tried their best to not honor you:
1.They will not respond for a really long time to let the rate expire
2. They will respond but lie to you that they cannot see the rate on their end
3. They will respond and lie to you the rate isn't "matching" while according to human standards it should match
4. They will respond with a mistake and hope you to write back for a review then never respond to that email
5. They will just not respond
1.They will not respond for a really long time to let the rate expire
2. They will respond but lie to you that they cannot see the rate on their end
3. They will respond and lie to you the rate isn't "matching" while according to human standards it should match
4. They will respond with a mistake and hope you to write back for a review then never respond to that email
5. They will just not respond
HTB.
Dec 19, 2013, 1:22 am
#5096
Join Date: Mar 2012
Posts: 940
You NEED to reserve 'Exclusive member discount' rate!!!
Alright, my friend gave it a go on claiming against advance purchase rate when there's available 'Exclusive Member discount' rate. And here is the reply :
'Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the Exclusive Member Discount Rate.'
And so, his claim is rejected.
'Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the Exclusive Member Discount Rate.'
And so, his claim is rejected.
Dec 19, 2013, 5:50 am
#5097
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Alright, my friend gave it a go on claiming against advance purchase rate when there's available 'Exclusive Member discount' rate. And here is the reply :
'Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the Exclusive Member Discount Rate.'
And so, his claim is rejected.
'Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the Exclusive Member Discount Rate.'
And so, his claim is rejected.
Dec 19, 2013, 7:19 am
#5098
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Alright, my friend gave it a go on claiming against advance purchase rate when there's available 'Exclusive Member discount' rate. And here is the reply :
'Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the Exclusive Member Discount Rate.'
And so, his claim is rejected.
'Per the terms of the program, guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” Our lowest Best Available rate is under the Exclusive Member Discount Rate.'
And so, his claim is rejected.
I think this member's rate is another way of IHG dealing with BRG. One assumes 3rd party sites T&C with IHG is that they must not be lower than the headline rate. Even if they end up being slightly lower, chances are they wouldn't be 10% lower.
Dec 19, 2013, 9:18 am
#5099
Join Date: Dec 2012
Programs: SPG platinum; UA plus member; Delta Member; HHornors Gold, Priority Club Platinum
Posts: 102
New IHG Best Rate Guarantee - Discussion & Feedback
It doesn't matter, they are taking a week to respond, even If you find a rate that's valid, they are not gonna get back to you until it expires.
Dec 19, 2013, 9:21 am
#5100
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Your friend should have tried making a claim based on not being a member, i.e. not logged into the IHG website, at which point, the member's rate would not have been available to him.
I think this member's rate is another way of IHG dealing with BRG. One assumes 3rd party sites T&C with IHG is that they must not be lower than the headline rate. Even if they end up being slightly lower, chances are they wouldn't be 10% lower.
I think this member's rate is another way of IHG dealing with BRG. One assumes 3rd party sites T&C with IHG is that they must not be lower than the headline rate. Even if they end up being slightly lower, chances are they wouldn't be 10% lower.