Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 11, 2013, 11:39 pm
#5026
Join Date: Jan 2013
Programs: SPG Plt, HH D, IHG PA
Posts: 51
Unfortunately, there is NO work-around for this, and we have to play by the rules set up by IHG. This is the part I hate the most, as compared to the old T&Cs they had before which allowed for real-time verification.
Dec 12, 2013, 12:59 am
#5027
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Made a booking yesterday on an OTA for a lower rate than on IHG's website. This lower rate was because of an one-day flash sale on this well-known site. However, IHG did not review my claim until today, and the rates are now the same. Is there a way I can work-around this? This does not seem fair, as why should I be punished for the delay in when they review the claims? I clearly have met all the other criteria, and I did find a lower rate on another website just after booking the IHG hotel.
If a flash 1day sale you need submit as early as possible within OTA's flash period, as you will not be only brg'er aware of a well known OTA sale and an easier BRG score opportunity.
Dec 12, 2013, 1:06 am
#5028
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
Made a booking yesterday on an OTA for a lower rate than on IHG's website. This lower rate was because of an one-day flash sale on this well-known site. However, IHG did not review my claim until today, and the rates are now the same. Is there a way I can work-around this? This does not seem fair, as why should I be punished for the delay in when they review the claims? I clearly have met all the other criteria, and I did find a lower rate on another website just after booking the IHG hotel.
Dec 12, 2013, 1:34 am
#5029
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,402
Made a booking yesterday on an OTA for a lower rate than on IHG's website. This lower rate was because of an one-day flash sale on this well-known site. However, IHG did not review my claim until today, and the rates are now the same. Is there a way I can work-around this? This does not seem fair, as why should I be punished for the delay in when they review the claims? I clearly have met all the other criteria, and I did find a lower rate on another website just after booking the IHG hotel.
The bottom line is that IHG guarantee the lowest price. There would, in my opinion, be some sort of implied condition that the verification take place in a timely manner.
But it would take someone with the will to see it through.
Dec 12, 2013, 9:20 am
#5030
Join Date: May 2012
Posts: 574
Ended up getting rejected because the rate on the OTA refundable, but the cancellation polices were not identical (i.e., the OTA one could be canceled up to 6 pm the day before, while IHG could be cancelled up to 6 pm on the day).
Dec 13, 2013, 9:17 am
#5031
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Dec 13, 2013, 6:06 pm
#5032
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
You book standard website rates.
For example you do not need to enter your company code (or AAA rate, government rate etc etc ) which gives you say 15% off and then go off and try and match that lower company rate at OTA's.
You are meant to compare eitther of
o Standard ADR with OTA ADR rates
o Standard Flex with OTA Flex rates
For example you do not need to enter your company code (or AAA rate, government rate etc etc ) which gives you say 15% off and then go off and try and match that lower company rate at OTA's.
You are meant to compare eitther of
o Standard ADR with OTA ADR rates
o Standard Flex with OTA Flex rates
Dec 13, 2013, 6:08 pm
#5033
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
I'm assuming they are comparing case file numbers between two claims sent in an hour apart.
If this is so then it should be noted that the case file number is a reference from their web guru system and this system is the same that gives references for points claims and all other queries, so it's not a good reference.
If this is so then it should be noted that the case file number is a reference from their web guru system and this system is the same that gives references for points claims and all other queries, so it's not a good reference.
Dec 13, 2013, 11:20 pm
#5034
Join Date: Nov 2005
Location: RTW
Programs: MR Ag, LH FTL
Posts: 947
Here's the situation:
Advance purchase rates
IHG: $100 + $20 2nd person fee
Competitor: $100 all in
Is this going to work or no?
Advance purchase rates
IHG: $100 + $20 2nd person fee
Competitor: $100 all in
Is this going to work or no?
Dec 14, 2013, 2:23 am
#5035
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Dec 14, 2013, 3:07 am
#5036
Join Date: Mar 2012
Posts: 940
- which agent will handle your claim
- which website did you use
- does the rate describe something like ' total for all' etc...
Dec 14, 2013, 6:55 am
#5037
Join Date: Dec 2013
Location: Europe
Posts: 10
how long you guys been waiting for a response from them?
Dec 14, 2013, 3:40 pm
#5039
Join Date: Jan 2011
Location: CGN
Programs: LH SEN, BA Gold, DL PM, IC RA
Posts: 239
Right now i am waiting for 32 hours...
Dec 14, 2013, 5:10 pm
#5040
Join Date: Dec 2013
Location: Europe
Posts: 10
I am waiting more than 24h and most of non-IHG website prices are changed