Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 9, 13, 1:59 am
#5011
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
You book standard website rates.
For example you do not need to enter your company code (or AAA rate, government rate etc etc ) which gives you say 15% off and then go off and try and match that lower company rate at OTA's.
You are meant to compare eitther of
o Standard ADR with OTA ADR rates
o Standard Flex with OTA Flex rates
Dec 9, 13, 4:02 am
#5012
Join Date: May 2008
Posts: 1,524
From: +Best Price Guarantee <[email protected]>
To: <boboqui>
Subject: Best Price Guarantee - Reference No.
Date: Mon 12/09/13 2:44 AM
Dear Boboqui,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the Holiday Inn Lugano Centre. We appreciate the opportunity to assist you with this matter.
We have verified the lower rate you found on www.booking.com. We are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail once this has been confirmed.
Please be reminded that:
The credit card on file should be approved when the hotel attempts to make the charge or adjustment. In the event of a failure transaction or declined credit card, the free night and rate adjustment will no longer be honored pursuant to the Best Price Guarantee Terms and Conditions.
Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored.
A “stay” (for purposes of the Guarantee) may be one night; consecutive nights at the same hotel location, regardless of frequency of check-in/check-out; or two or more nights, even if non-consecutive, in the same seven (7) day period at the same hotel location.
“Within fifty (50) miles” means within fifty (50) miles when seeking directions between locations on Google Maps. Guests are only able to claim one (1) free night per stay at an IHG hotel globally, regardless of location.
In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid.
Changes to the reservation such as number of adults, length of stay, dates of stay, type of room and such are not allowed and would mean the forfeiture of your free night.
A valid government issued ID is required upon check-in that matches the name found on the reservation for the free night to be honored.
We look forward to accommodating your upcoming reservation. If you have any questions or concerns, please contact us via e-mail [email protected].
Sincerely,
XXX
Best Price Guarantee Helpdesk
IHG
Email: [email protected]
www.ihg.com/bestprice
Last edited by FLYGVA; Dec 16, 13 at 10:04 pm Reason: edited name of employee out of post
Dec 9, 13, 6:02 am
#5013
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Since you would be booking a hotel stay anyway, you can only say you are out of pocket by the difference between IHG BRG attempted rate versus the lower rate you could of booked direct at an OTA ... OR ... lower rate at a not quite so nice hotel.
Further more, since this is your first BRG attempt (congrats on that). ..................You might not be aware that it is far far harder to find and BRG a Flex Rate, as frequently OTA cancelation is not as generous as IHG's, (or is package including breakfast) so you are out of luck
eg
OTA free cancel 4pm day before versus IHG free cancel 6pm day before would fail the equality test, as does OTA keeping a minimal fee as commision if you cancel the room.
Dec 9, 13, 6:37 am
#5014
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,881
You can do a brg with a breakfast package against a breakfast package.
Dec 9, 13, 6:55 am
#5015
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I am sure more than a few regular BRG'ers have noted and used the recently added tickbox the last few months, ....
..... as previously was kind of a hotel scam where frequently OTA rates including breakfast were cheaper than IHG rates without breakfast. In fact ticking the breakfast box now increases IHG prices making an OTA match easier than before.
Dec 9, 13, 10:49 am
#5016
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,649
Dec 9, 13, 12:22 pm
#5017
Join Date: Sep 2012
Location: Florida
Posts: 448
i recently read about a travel/hotel aggregator website that was really good of BRGs. I thought it was something similar to "webo"
Anyone have any idea what it is? Can't find it on google
Anyone have any idea what it is? Can't find it on google
Dec 9, 13, 5:42 pm
#5019
Join Date: May 2008
Posts: 1,524
I (and many others) would disagree...........
Since you would be booking a hotel stay anyway, you can only say you are out of pocket by the difference between IHG BRG attempted rate versus the lower rate you could of booked direct at an OTA ... OR ... lower rate at a not quite so nice hotel.
Since you would be booking a hotel stay anyway, you can only say you are out of pocket by the difference between IHG BRG attempted rate versus the lower rate you could of booked direct at an OTA ... OR ... lower rate at a not quite so nice hotel.
Dec 9, 13, 7:25 pm
#5020
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,881
Check the cancellation policies and the currency the OTA charges thats the hardest to match. Im trying to match a listing on IHG that includes a flight . If i can find a lower rate that includes the same flight then that would be a win.
Dec 11, 13, 7:46 am
#5021
Join Date: Dec 2013
Posts: 8
any looking for a hotel in london...especially over new year feel free to pm me...wont be dissapointed!
Dec 11, 13, 9:21 am
#5022
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
However if you are genuine, and found a nice London BRG then congratulations on your find, and enjoy your stay.
It maybe you just wish to share your find, in which case I am sure some people may well PM you.
Dec 11, 13, 1:53 pm
#5023
Join Date: Dec 2013
Posts: 8
yup that's right I want to share my find without broadcasting it on here!
Dec 11, 13, 5:37 pm
#5024
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
omg, they are reciving aprox 500 claims per hour
Dec 11, 13, 6:24 pm
#5025
Join Date: May 2012
Posts: 568
Made a booking yesterday on an OTA for a lower rate than on IHG's website. This lower rate was because of an one-day flash sale on this well-known site. However, IHG did not review my claim until today, and the rates are now the same. Is there a way I can work-around this? This does not seem fair, as why should I be punished for the delay in when they review the claims? I clearly have met all the other criteria, and I did find a lower rate on another website just after booking the IHG hotel.
