Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 27, 13, 11:22 am
#4981
Join Date: May 2004
Location: DAY
Posts: 502
It's been a little over 6 weeks since I had two separate stays in which I was told I would be reimbursed within 4-6 weeks. I still haven't received the checks. I've emailed the best rate guarantee people and they say the checks were issued over two weeks ago, but they also said to allow for another 4-6 weeks for delivery. Something doesn't seem right.
Nov 27, 13, 2:37 pm
#4982
Join Date: Mar 2003
Location: EWR Ionosphere Club, LAX Clipper Club, Still Traveling Global, yearly BIS miles
Programs: EAL Silver Wings, I-Club, Flying Colonels DL, WorldPass PLat from the olde Meatball and PE SMARTbank
Posts: 1,867
So I received an email confirming my eligibility but informing me that they are still working out the exact method of making it a free night stay. " We are working on the best way to adjust your reservation"
Do I have any say in how that is done?
Should I suggest a method, waiting for a check sounds like a lot of work and stress.
I appreciate that BRG is quite nice, and appreciate that they are honorable in following their own policy.
Should I put my Priority Club # on the reservation? Will I get any stay credits or bonus pts for the stay? Or is it better to not bother, considering that they are closing some Chinese member accts for violations of T&C.
This is first time I have ever done a fluke BRG
thanks for your help
Do I have any say in how that is done?
Should I suggest a method, waiting for a check sounds like a lot of work and stress.
I appreciate that BRG is quite nice, and appreciate that they are honorable in following their own policy.
Should I put my Priority Club # on the reservation? Will I get any stay credits or bonus pts for the stay? Or is it better to not bother, considering that they are closing some Chinese member accts for violations of T&C.
This is first time I have ever done a fluke BRG
thanks for your help
Nov 27, 13, 2:46 pm
#4983
Join Date: Mar 2012
Posts: 940
It means that it has been approved. It's wise to add your priority number onto your reservation as there's chance for you to earn points, however, it's better to ask the BRG department to do it for you since they always emphasize that 'making any changes might forfeit your claim validity"
So I received an email confirming my eligibility but informing me that they are still working out the exact method of making it a free night stay. " We are working on the best way to adjust your reservation"
Do I have any say in how that is done?
Should I suggest a method, waiting for a check sounds like a lot of work and stress.
I appreciate that BRG is quite nice, and appreciate that they are honorable in following their own policy.
Should I put my Priority Club # on the reservation? Will I get any stay credits or bonus pts for the stay? Or is it better to not bother, considering that they are closing some Chinese member accts for violations of T&C.
This is first time I have ever done a fluke BRG
thanks for your help
Do I have any say in how that is done?
Should I suggest a method, waiting for a check sounds like a lot of work and stress.
I appreciate that BRG is quite nice, and appreciate that they are honorable in following their own policy.
Should I put my Priority Club # on the reservation? Will I get any stay credits or bonus pts for the stay? Or is it better to not bother, considering that they are closing some Chinese member accts for violations of T&C.
This is first time I have ever done a fluke BRG
thanks for your help
Nov 27, 13, 6:31 pm
#4984
Join Date: Nov 2009
Posts: 827
You cant suggest a method...it's up to IHG and if the hotel you are staying at chooses to honor it. If not, IHG has to send the check. With that being said, do not worry over the check option. I've had one or two stays that required check reimbursement, and it was very quick and painless.
Nov 28, 13, 12:36 am
#4985
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,879
I on the other hand would be worried about the cheques option as I said it's been over a year :/
Nov 28, 13, 4:51 am
#4986
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,738
a) The hotel accepts it and adjusts to a free night
b) The hotel denies it for some reason, the BRG accepts the reason, and comes back and tells you why (doesn't often happen, but HAS happened)
c) The hotel refuses to play ball, and the BRG dept will have to ultimately cough up, which means you don't get a reimbursement until some time after you have stayed.
in b) above, in my case the hotel came back 2-weeks later and told the BRG dept that the credit card used to secure the booking was invalid. I was able to show the BRG dept a copy of my cc statement showing the payment being taken on the day of the booking. BRG was ultimately accepted.
Nov 29, 13, 3:07 pm
#4987
Join Date: May 2004
Location: DAY
Posts: 502
It's been a little over 6 weeks since I had two separate stays in which I was told I would be reimbursed within 4-6 weeks. I still haven't received the checks. I've emailed the best rate guarantee people and they say the checks were issued over two weeks ago, but they also said to allow for another 4-6 weeks for delivery. Something doesn't seem right.
Nov 30, 13, 9:37 am
#4989
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,649
There have been a few instances on here where it was shown that it doesn't matter what the price was at the time your booked it, what matters is the price when the BRG agent tries to verify it. It certainly isn't fair, but that's the way a few people have been denied in the past.
HTB.
Nov 30, 13, 1:52 pm
#4990
Join Date: Jan 2008
Posts: 506
If anyone would be willing to share a website for Switzerland I'd be grateful.
Dec 1, 13, 11:08 pm
#4991
Join Date: Nov 2007
Location: NYC
Programs: WoH Globalist, AA Platinum Pro, HHonors Diamond, IHG Platinum, Marriott Silver, Hertz Prez's Circle
Posts: 413
Seven Day Period
From your experience, folks, how does IHG practically define the 7-day period (during which more than 1 BRG cannot be had within any 50-mile radius)?
If I have a BRG on, say, January 1st in Kalamazoo, does that mean I can file a BRG again on January 8th in Kalamazoo? Or do I need to wait until January 9th?
If I have a BRG on, say, January 1st in Kalamazoo, does that mean I can file a BRG again on January 8th in Kalamazoo? Or do I need to wait until January 9th?
Dec 2, 13, 3:21 am
#4992
Join Date: Nov 2013
Posts: 211
January 8th will be fine. I've had a few accepted a week apart.
From your experience, folks, how does IHG practically define the 7-day period (during which more than 1 BRG cannot be had within any 50-mile radius)?
If I have a BRG on, say, January 1st in Kalamazoo, does that mean I can file a BRG again on January 8th in Kalamazoo? Or do I need to wait until January 9th?
If I have a BRG on, say, January 1st in Kalamazoo, does that mean I can file a BRG again on January 8th in Kalamazoo? Or do I need to wait until January 9th?
Dec 2, 13, 3:04 pm
#4993
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
Hi. I submitted my first BRG claim 3 days ago. First response I got was they were looking into the claim. Second response was that they were checking with language experts to see if the price on ANA website was cheaper (it is for a hotel in Japan). Now they have just rejected it saying the room type doesn't match, even though both sites seem to show the same description for the room. I believe they are exactly the same room.
Is there anyway I can get them to reconsider or is that the usually the end of it.
Is there anyway I can get them to reconsider or is that the usually the end of it.
Dec 2, 13, 11:57 pm
#4994
Join Date: May 2012
Posts: 59
I got an approved BRG claim for a non-refundable room rate (1 night) in Ft. Lauderdale
Sum total I have to pay the hotel at check in is $0.
However I see my travel plans changing and plan to cancel this trip. If I do not check in and use the night for which the claim was approved would I be liable to pay for the night!
Sum total I have to pay the hotel at check in is $0.
However I see my travel plans changing and plan to cancel this trip. If I do not check in and use the night for which the claim was approved would I be liable to pay for the night!
Dec 3, 13, 2:03 am
#4995
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
Hi. I submitted my first BRG claim 3 days ago. First response I got was they were looking into the claim. Second response was that they were checking with language experts to see if the price on ANA website was cheaper (it is for a hotel in Japan). Now they have just rejected it saying the room type doesn't match, even though both sites seem to show the same description for the room. I believe they are exactly the same room.
Is there anyway I can get them to reconsider or is that the usually the end of it.
Is there anyway I can get them to reconsider or is that the usually the end of it.
They say I booked a 24m2 room on ihg.com
booking.com describes it as 30m2 (but both say Classic Room)
However the IHG website describes it as 24 sq mt 256 sq ft 27 to 32 flr.
Seems they'll use any inaccurate description technicality to not stand up to their own guarantee.
