nacho

I think you should be ok even though you are a member because according to the T&C you can't compare 'rates that are exclusive to members'.

Jaffar

Does anyone have experience with reimbursement for an advanced purchase rate?

I have a successful BRG for a stay in June 2014 but my credit card has already been charged the full amount. The BRG desk is telling me they can only process the reimbursement after my stay is complete. Is this typical? Or may I ask for a refund now, since my card has been charged the full amount?

tangey

I've had 3 scenarios.

1) I contacted the hotel (which had accepted the BRG) and they refunded the payment.

2) I had multiple reservations at a hotel, and they left the payment as a credit amount on my bill, which was fine.

3) If the hotel refuses to accept the BRG, and IHG must pay you themselves, then of course IHG will only do so once you have actually stayed. I had this happen too.

tangey

That might be premature.

The price must be better AT THE TIME OF VERIFICATION. If the IHG dept don't verify it until after the price has been changed, then it will fail.

Kit4na

Well I booked the room already ( I can cancel for free ), so I have an invoice which says 264 euros. Anyways they denied my claim since the site where I found it was American so payment was in dollars instead of euros. Filled a new claim where payment is in euros :-)

tangey

There have been a few instances on here where it was shown that it doesn't matter what the price was at the time your booked it, what matters is the price when the BRG agent tries to verify it. It certainly isn't fair, but that's the way a few people have been denied in the past.

Dolphinyong

I do hope so, but just don't have the guts to give it a try...In my case, the difference between the member exclusive rate and normal adv purchase rate is about 80euro for 2nights...but of course, if I managed to score the BRG, I could save about 100euro for 2nights...complicated...

Anybody has any experience with it?

Anaom

So my wife booked a BRG room in NYC this week for my Birthday back in May. We are gold with IHG and my wife recently checked back as she never saw a confirmation that it was free. They told her it was a 'glitch' in the system and that because of social media, they had to have people come to the hotel and they would reimburse them after the fact.

Is this legit? I think its a crock of you know what. I'm disappointed they would take this stance. Has this happened to anyone else?

I know in the end its still free but 6 months to get it changed to 'free' seems to be plenty of time. Don't you think?

-A

FromORF2BDA

I keep getting an error message: 500 Servlet Exception, when I try to submit a claim. Anyone ran into this before? Any idea how quickly IHG fixes their website?

tangey

It happens. an NYC IHG hotel got BRG bombed a few months ago via various blogs (and indeed a post on FT), and it was hit with scores of BRGs is the period of a day or two. If it's the same hotel, it is not unlikely that this hotel has a particular way of dealing with BRGs going forward.

I suppose you can thank the bloggers for that.

Having said that, did IHG confirm to your wife now that the BRG is valid, assuming yes, then I imagine the hotel will honour it.

It certainly is one way that hotels fulfil their BRG obligations, although I agree its far from ideal. I had an experience of staying on a BRG last week that was booked in March, and the hotel left the payment on my account rather than refund me. Didn't matter to me because I had an overlapping stay there anyway that needed paying, and my BRG credit was set against this. The downside of course is that, if you cancel the booking, the hotel is not obligated to refund you. That's right, its only a free night if you use it, if you don't use it, you pay for it.

I'm not sure what function the word "So" achieves at the start of that sentence. Also, surely you mean next May, not "back in" May, which implies an historic event ?

Anaom

Thanks for the info Tangey

Yes. I looked and was for an intercontinental. This is for a Holiday Inn Express. Ah well. We'll see what happens. The part that sucks is the rate has dropped by almost 200$ since she originally booked it.

Still no word from the hotel GM or BRG customer service. I found an old number but it now says to submit online...

Travelism

seems IC Roma can be BRG with getaroom.com.
IDK if this can work. I have already summit a claim. The price is only EU 1.** then the IHG.com


will I get approve? I am a beginner of BRG program ha ..

Dolphinyong

Most probably IHG BRG team will tell you that getaroom.com bill in usd only. However, please report back=)

Shanye2233

I paid for a room for $3000 AP and was told I would get the money back when I checked out . The hotel took payment in Oct 2012 and I stayed in June and I still haven't got my money back over a year ago .

IHG customer care keep telling me the funds will arrive by a certain date and that comes and passes . I ring in again all they keep telling me is sorry sorry sorry . I wouldn't recommend doing any AP BRGS

frank_10b

When you send in a claim do you receive an email confirmation. I sent in a claim yesterday and nothing in my email. Should I resubmit my claim?

never done this BRG before.