Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Sep 27, 11, 8:22 am
#136
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 960
I have found a rate on a 3rd party site as follows:
bed and full breakfast
2 adults
cancellation policy:
if you cancel 0-7 working days prior to arrival or no show then charged 1 night. all other cancellations 15% of booking.
on ihg their rate for 2 adults "advance purchase rate with breakfast" is higher, but this is 100% non refundable at any time.
does anyone know if this claim would be valid?
im reluctant to try it due to the non refundable part of this process
bed and full breakfast
2 adults
cancellation policy:
if you cancel 0-7 working days prior to arrival or no show then charged 1 night. all other cancellations 15% of booking.
on ihg their rate for 2 adults "advance purchase rate with breakfast" is higher, but this is 100% non refundable at any time.
does anyone know if this claim would be valid?
im reluctant to try it due to the non refundable part of this process
have booked the lowest rate for a comparable room on IHG.
If this is the AP rate then there is of course a risk that if the claim is denied you have no refunds.
BTW
Take a SCREEN SHOT of your 3rd Party rate when you file the claim.
Amazing how the BRG people at first can't find the cheaper rate , but then miraculously do when you emial them the screen shot.
good luck.
Sep 27, 11, 8:40 am
#137
Join Date: Jan 2011
Location: CGN
Programs: LH SEN, BA Gold, DL PM, IC RA
Posts: 239
Is it true that you always have to pay for breakfast? Even if you booked a room with breakfast in advanced? At check-out they told me that with the "free" night of BRG the Breakfast is not included!!! Somebody has different experience?
Sep 27, 11, 10:52 am
#138
Join Date: Oct 2006
Posts: 142
I'd look back at your confirmation from the BRG department. When mine at Le Grand was approved (then denied then maybe approved and now they're just not answering emails...), it did specifically say 'complimentary one night stay with breakfast' or similar. If it says that, then I think you should certainly get breakfast. Frankly, if your original confirmation says breakfast, then you should get breakfast. I'm guessing it's hotels trying to recoup revenue wherever they can - but it seems like a point worth pressing.
Sep 27, 11, 10:52 am
#139
Join Date: Apr 2007
Posts: 705
The cancellation policy of the third party doesn't matter so long as you
have booked the lowest rate for a comparable room on IHG.
If this is the AP rate then there is of course a risk that if the claim is denied you have no refunds.
BTW
Take a SCREEN SHOT of your 3rd Party rate when you file the claim.
Amazing how the BRG people at first can't find the cheaper rate , but then miraculously do when you emial them the screen shot.
good luck.
have booked the lowest rate for a comparable room on IHG.
If this is the AP rate then there is of course a risk that if the claim is denied you have no refunds.
BTW
Take a SCREEN SHOT of your 3rd Party rate when you file the claim.
Amazing how the BRG people at first can't find the cheaper rate , but then miraculously do when you emial them the screen shot.
good luck.
I then changed the rate to advance purchase and after contacting the BRG team I got the following email:
Thank you for your email. We have contacted the hotel and requested a rate adjustment and your first night to be complimentary. We appreciate your patience and will contact you via e-mail when this has been confirmed.
We look forward to accommodating your upcoming reservation.
Sep 27, 11, 11:19 am
#140
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 92
This is not the case. There was no advance purchase rate at the time of my booking. IHG just lowered the rate on their website after my claim so it is the same as on the 3rd party site.
Sep 27, 11, 12:07 pm
#141
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 960
Sep 27, 11, 12:23 pm
#142
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 92
Sep 27, 11, 12:27 pm
#143
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 960
Send the IHG confirmation rate along with the 3rd party rate as a reply and tell them you qualify for a BRG!
Sep 27, 11, 12:56 pm
#144
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 92
Sep 27, 11, 1:13 pm
#145
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,919
Dear djohannw,
Thank you for your email. Please be advised that the free stay comes with the breakfast since we match it with the lower rate with breakfast included.
We look forward to accommodating your upcoming reservation. If you have any questions or concerns please contact us via e-mail or at 800.447.2981.
Thank you for your email. Please be advised that the free stay comes with the breakfast since we match it with the lower rate with breakfast included.
We look forward to accommodating your upcoming reservation. If you have any questions or concerns please contact us via e-mail or at 800.447.2981.
Sep 27, 11, 4:04 pm
#146
Join Date: Nov 2008
Location: London, UK
Programs: AA Plat, LAN Comodoro, LH SEN, Flying Blue Plat
Posts: 491
Wirelessly posted (BlackBerry8310/4.5.0.180 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/120)
Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
Sep 27, 11, 4:13 pm
#147
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
BTW I had zero problems with my comped room at the IC SAO this past weekend. There was a note on my reservation that referenced someone at the hotel that the team had contacted regarding the claim. The actual rate was never changed on the reservation itself.
Sep 27, 11, 4:14 pm
#148
Join Date: Nov 2008
Location: London, UK
Programs: AA Plat, LAN Comodoro, LH SEN, Flying Blue Plat
Posts: 491
Wirelessly posted (BlackBerry8310/4.5.0.180 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/120)
Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
Has anyone heard anything from the BRG team in the last 24 hours? Are they affected by the typhoon in the Philippines or did they simply 'lost' my claim? :-s
Sep 27, 11, 6:20 pm
#149
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
For those with approved claims, how long is it taking for the rate adjustment?
I am getting a little suspicious now that the hotel will try to fight the BRG dept.
I am getting a little suspicious now that the hotel will try to fight the BRG dept.
Sep 27, 11, 7:05 pm
#150
Join Date: Oct 2006
Posts: 142
Nevertheless, early-stage problems or no, argumentative hotels or no, it looks like there are quite a few agents committed to making things right.
