Courtesy calls from the front desk
Nov 26, 2009, 7:44 am
#1
Original Poster
Join Date: Apr 2009
Location: WIHTB
Programs: AA, DL PM, UA 1K, BW Diamond, HH Diamond, IC PA, MR Gold, GP Silver, Avis First, National EE
Posts: 8
Courtesy calls from the front desk
I'm wondering if anyone else has encountered the following:
I'm staying at a HI and get a call from the front desk on my 3rd day of stay, "Hello, Mr. __, I'm calling to check and make sure everything is going well with your stay and to thank you for being a member of Priority Club."
The problem is that the call was around noon and I was sleeping. My work often means being up all night and sleeping during the day. I had a do-not-disturb sign on my door. The housekeeping staff honored it and slipped a note under my door. Why can't the front desk honor my request?
If I had received the same call at midnight I would have been upset as well. Am I suppose to notify the front desk every time I decide to sleep during the day? I've spent about 250 nights in various hotels this year and something similar to this incident has occurred several times and not just with the IC chain. Any suggestions/tips?
I'm staying at a HI and get a call from the front desk on my 3rd day of stay, "Hello, Mr. __, I'm calling to check and make sure everything is going well with your stay and to thank you for being a member of Priority Club."
The problem is that the call was around noon and I was sleeping. My work often means being up all night and sleeping during the day. I had a do-not-disturb sign on my door. The housekeeping staff honored it and slipped a note under my door. Why can't the front desk honor my request?
If I had received the same call at midnight I would have been upset as well. Am I suppose to notify the front desk every time I decide to sleep during the day? I've spent about 250 nights in various hotels this year and something similar to this incident has occurred several times and not just with the IC chain. Any suggestions/tips?
Nov 26, 2009, 8:34 am
#2
Join Date: Oct 2009
Location: Singapore
Programs: IC RA, KrisFlyer, Evergreen
Posts: 551
They're probably making sure that nothing bad happened to you. Hotels generally call/knock on the door if they see that the DND sign has been up for over 12 hours consecutively.
If you do not wish to be disturbed you can call the front desk in advance to tell them that you'll be asleep until a certain time.
If you do not wish to be disturbed you can call the front desk in advance to tell them that you'll be asleep until a certain time.
Nov 26, 2009, 9:49 am
#3
Join Date: Feb 2009
Location: London, UK
Programs: BA, FB, LH; PC/IC, HH, MR
Posts: 964
I've had it before, but only approx 15 mins after I've hit my room after checking-in. "Just checking that everything's okay with your room".
It's a nice touch I think (but not if you're sleeping, granted!)
It's a nice touch I think (but not if you're sleeping, granted!)
Nov 26, 2009, 3:43 pm
#5
Join Date: Nov 2008
Location: MUNICH, GERMANY
Programs: IC Plat. Royal Ambassador, HHonors Gold, Air Berlin Topbonus Gold, Miles & More FT, SIXT Diamond
Posts: 557
I guess there are worse things than having attentive hotel staff.
Just tell them upon checkin, that you don´t want to get any calls and you should be fine.
Just tell them upon checkin, that you don´t want to get any calls and you should be fine.
Dec 21, 2021, 11:55 am
#6
Join Date: Dec 2021
Posts: 1
So basically the problem was about "courtesy calls"
As a hotelier in a chain hotels the courtesy calls are a must and a matter of standart operational procedures. Standart timing will be 12:00 to 13:00 and 20:00 to 21:00 as most of the hotels following.
If you got a DND button in your room the Front Desk or telephone operator won't be able to see that on their screens because the door lock's or if the DND panel is electrical they are not connected to the automation systems the hoteliers using. OPERA(most of the hotels), ONq(hilton), EMMA(radisson).
So as mentioned above you can ask front desk personel to add an alert that you are not willing to receive any calls during your stay and it will be good to go.
As a hotelier in a chain hotels the courtesy calls are a must and a matter of standart operational procedures. Standart timing will be 12:00 to 13:00 and 20:00 to 21:00 as most of the hotels following.
If you got a DND button in your room the Front Desk or telephone operator won't be able to see that on their screens because the door lock's or if the DND panel is electrical they are not connected to the automation systems the hoteliers using. OPERA(most of the hotels), ONq(hilton), EMMA(radisson).
So as mentioned above you can ask front desk personel to add an alert that you are not willing to receive any calls during your stay and it will be good to go.
Dec 21, 2021, 1:03 pm
#7
Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,528
Hello Tim Tkachuk, welcome to Flyertalk and your first post!
Whilst your post contains useful and relevant information to us today, unfortunately the original poster won't see it. You have located a 12 year old thread from 2009 and "resurrected it" and the original poster was last active on FT in 2011.
But keep giving us useful information.!
Whilst your post contains useful and relevant information to us today, unfortunately the original poster won't see it. You have located a 12 year old thread from 2009 and "resurrected it" and the original poster was last active on FT in 2011.
But keep giving us useful information.!
Dec 21, 2021, 5:03 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008