Fly_problems

Armrest was broken so that it could not offer support -- i was in the middle and my wife was in the aisle seat in main cabin. Stranger at window used the other middle armrest. 10 hour flight overnight from GRU- JFK on American airlines -- main cabin was full; but business was very empty. Cabin crew was dismissive, unapologetic and walked away in the middle of conversation with "sucks - to - suck" vibes. (people where waiting for the bathroom in the aisle and i crew member impatiently say "excuse me, i have a job to do.") I was not rude or anything just showed them and asked if there is anything they can do. they said they can not offer another seat nor offer any resolution but told me to file a complaint to AA.com - i did -- both tickets for this leg were 2X 27,000 miles -- total of 54,000 miles --- Customer support advised they will credit us both 3,000 miles each for 6,000 total. Seems like low ball offer and kinda sucky - seen other posts about 5-10,000 miles for similar short, domestic flight issues. Is this fair? if not, what should i ask for?

Mwenenzi

Cross posted in AA forum
https://www.flyertalk.com/forum/amer...tl-flight.html