Greedy airline American
 

I am a corporate travel agent and called American Airlines to cancel my brothers reservation. He is having a kidney transplant today, the day he was supposed to fly. American advised that he could not get a refund due to an organ transplant! Then the agent, Stella, would not even cancel the reservation for me. I had to go on their website and do it myself. I work for the fourth largest agency in the country. Our upper management has asked us to sell away from American. Now I understand why. Horrible experience, especially when you are dealing with a family crisis. The airlines are nothing short of greedy .......s!

Welcome to FlyerTalk!

Was your brother already a transplant candidate at the time he booked the ticket? If so, did he consider booking a refundable ticket? Did he purchase the ticket with a credit card that offers trip-cancellation insurance? (Not sure whether such insurance would apply to pre-existing medical conditions.)

If the ticket was cancelled, didn't your brother receive a credit which can be applied to future travel? Or did he purchase a cheap, "Basic Economy" fare, which AA warns is non-refundable/non-changeable?

Perhaps related to https://crankyflier.com/2023/03/13/a...ravel-sellers/ ?

Sorry about your brother and I hope everything turns out well for him. Unfortunately, every time I see the word "greedy" in a FT post, I automatically read it as "I am upset that the airline isn't breaking their rules for me and know that I don't really have a fact-based argument".

Well said, Sir. I agree as I don't see any fault on AA here.

I suggest to seek reimbursement of the ticket with the travel insurance.