Delayed Baggage
 

I know this post has nothing to do with Delta directly, but just trying to get some help with anyone who has experience or knowledge on this topic. My luggage on a AUS-LHR-AMS itinerary has been delayed (booked Business/Upper class. on Virgin Atlantic itinerary via Chase Travel). The AUS-LHR segment was operated by Virgin and the LHR to AUS operated by KLM. I have an AirTag in the bag that shows it never left AUS (and is still there). I first notice this at LHR and tried to alert a Virgin desk agent but they said I’d have to wait until I get to AMS and file there with KLM if I don’t receive my bag. Upon getting to AMS I filed with KLM. However, since the bag was left in Austin, TX (AUS) I also called Virgin. They stated KLM would be responsible for retrieving my bag since they are the last leg on my itinerary. I’ve been trying to get KLM to retrieve my bag on priority but every now and then I have a rep tell me that Virgin should be responsible if it never left AUS ( I agree and I feel any reasonable person would too). Despite having this AirTag information and trying to provide it to both KLM and Virgin, my bag still remains and the Austin airport and in limbo. Who is ultimately responsible for my delayed baggage claims? How much in terms of reimbursement am I entitled to? I have No clothes, shoes/boots, coat, scarves, gloves etc for Amsterdam weather. It’s Christmas Day and couldn’t go get clothes if I wanted to.