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Emirates cancelled inbound flight

Emirates cancelled inbound flight

Old Apr 15, 20, 6:40 am
Original Poster
Join Date: Apr 2020
Posts: 2
Emirates cancelled inbound flight

Hi, we are due to travel from LGW-SIN-KUL-LGW with Emirates in July. They have cancelled our flight from KUL. They have offered a new flight which is not acceptable due to now arriving the next day. We have work commitments the next day. Our original flight was 1015, the new one is now 19:20. I have told the agent that this flight is not acceptable, they are not being helpful. They are near enough say tough luck. There is another flight that morning which departs at 02:40 but that means losing a night in a hotel. I have not been offered this flight. Just like to know what my options are, going forward so i can go back to the agent with something constructive.
I know at the moment we might not even be able to travel, due to flight restrictions from the UK and entering Singapore and Malaysia. This question is just in the hope that we can travel. We have insurance, the flights were booked before COVID 19 became a pandemic.
mandy_k is offline  
Old Apr 15, 20, 7:47 am
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,265
You have cross-posted in two forums.

The answer remains the same as in the other thread. Do not rely on what is "offered" but rather work out what you want and affirmatively ask for that. Aas the ticket departs from the UK, EC 261/2004 applies and you are entitled to a refund to your credit card if you wish.
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Often1 is offline  

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