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HELP!!! Hong Kong Airlines

HELP!!! Hong Kong Airlines

Old Jul 26, 19, 12:29 pm
  #1  
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HELP!!! Hong Kong Airlines

I apologize, I donít know if this is the correct thread. I have a flight to Osaka Japan through HKG on HX this August. I am flying from Arkansas to SFO on a separate ticket (cheaper) booked with UA. My itinerary is XNA->SFO->HKG->KIX with the same routing returning. My problem is that the HX ticket is through Expedia and when I try and look up my reservation on HXís app and website it canít be found! My confirmation email has me confirmed with a ticket number but it still canít be found! How will I receive a boarding pass if I cannot check in for my flight? Also, since I will fly into SFO airside, will I need to exit the terminal to check in and receive a boarding pass? Is my flight confirmed even though HX canít find the reservation through their website? Is that because it was booked through Expedia??? Sorry for the freak out. Thank you for your help!
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Old Jul 26, 19, 3:09 pm
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Originally Posted by aelvik View Post
I apologize, I donít know if this is the correct thread. I have a flight to Osaka Japan through HKG on HX this August. I am flying from Arkansas to SFO on a separate ticket (cheaper) booked with UA. My itinerary is XNA->SFO->HKG->KIX with the same routing returning. My problem is that the HX ticket is through Expedia and when I try and look up my reservation on HXís app and website it canít be found! My confirmation email has me confirmed with a ticket number but it still canít be found! How will I receive a boarding pass if I cannot check in for my flight? Also, since I will fly into SFO airside, will I need to exit the terminal to check in and receive a boarding pass? Is my flight confirmed even though HX canít find the reservation through their website? Is that because it was booked through Expedia??? Sorry for the freak out. Thank you for your help!
I've asked mods to move this to the appropriate forum, but it is common for you to be unable to find flights booked on OTAs on an airline's site using the info the airline provided. That doesn't mean you wont be able to check in online. Hong Kong Airlines has a live chat feature on their website. You can ask them to confirm your ticket.
However, as stated on Hong Kong Airlines' own website:

- After completing online check-in of the following cities, passengers are required to go to the Hong Kong Airlines airport check-in counter to collect your boarding pass and complete airport security measures before flight departure:Los Angeles(LAX), San Francisco(SFO), Saipan(SPN)

You are going to have to go landside anyway to get between Terminal 3, where United is, and International Terminal A, where Hong Kong departs from. There is no airside connection.
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Old Jul 26, 19, 3:25 pm
  #3  
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Originally Posted by aelvik View Post
I apologize, I don’t know if this is the correct thread. I have a flight to Osaka Japan through HKG on HX this August. I am flying from Arkansas to SFO on a separate ticket (cheaper) booked with UA. My itinerary is XNA->SFO->HKG->KIX with the same routing returning. My problem is that the HX ticket is through Expedia and when I try and look up my reservation on HX’s app and website it can’t be found! My confirmation email has me confirmed with a ticket number but it still can’t be found! How will I receive a boarding pass if I cannot check in for my flight? Also, since I will fly into SFO airside, will I need to exit the terminal to check in and receive a boarding pass? Is my flight confirmed even though HX can’t find the reservation through their website? Is that because it was booked through Expedia??? Sorry for the freak out. Thank you for your help!
And for your XNA-SFO(UA) & SFO-KIX(HX) United will not interline any checked-in hold baggage. You will have to collect at SFO.
UA forum link---> UA Bag Interlining If Separate Tix with *A Partners (YES) & Non *A Partners (NO)

Hope you have a lot of time between these separate flights. (not connecting flights). If UA is late it is all your problem if you no show the HX flight
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Old Jul 26, 19, 4:08 pm
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Yeah I have 4hrs between my scheduled landing and scheduled takeoff. Hopefully that is enough time or else I suppose Iíll be vacationing at SFO.
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