Go Back  FlyerTalk Forums > Destinations > Asia > India
Reload this Page >

Mumbai CSIA [BOM] connection/departure experience reports

Community
Wiki Posts
Search
Old May 18, 2016, 11:19 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: oliver2002
Please add/correct as appropriate. (Need postcount of 90 to be able to edit)
(Note that information change dynamically and hence best to double check)
Thanks
desi

PLEASE NOTE that CERTAIN DOMESTIC FLIGHTS OF Air India (#010-399 and 900-999) are ACTUALLY segments of INTERNATIONAL FLIGHT and hence for the following discussion should be considered INTL flights.


TRANSFER at BOM

Air India and Vistara operate all of their international and domestic flights out of the same NEW terminal (T2). There is no need to change terminal or take any bus/taxi.

Low-cost airlines operate out of legacy Santacruz domestic terminal (T1) and you need to continue to follow the usual practice of changing terminal.
(For those not familiar with Santacruz Airport - CSIA - while both T1 and T2 uses same airfield and runaways, they are quite apart landside and can be 25-45 min by taxi depending on the traffic)

If first time in BOM then it is advisable to book connection with AI or Vistara to avoid this transfer between terminals.

INTL-to-INTL connections (suspended as of Jan 2022 due to COVID):

If both legs are on the same airline or on airlines that have interlined agreement, then your bags will be tagged to your final destination. But verify this fact when you actually check your bags at your origination and reconfirm by inspecting the bag tags.

Otherwise you have to go through immigration, collect bags and check-in again. This may need appropriate Visa too. If you have to do this, provide for 3 to 4 hours layover to be safe.

INTL-to-DOM transfer

Practice is similar to what you may find at major airports in the world such as JFK, LHR, etc. You have to go through immigration, collect bags, go through customs and then TURN LEFT upon exit from customs towards transfer area. DO NOT GO STRAIGHT into Semi-controlled reception area.

It is best to have entire reservation on single PNR to avail of better baggage allowance. Otherwise expect to pay high tarrifs of excess baggage. Also in case of delayed incoming flight, you will be most likely accomodated on the domestic portion.

Note that certain domestic looking segments of AI are actually onward leg of continuing International flight (#010-399 and 900-999). When connecting to/from these flights, treat them as INTL segments.

DOM-to-INTL transfer

It is best to have entire reservation on single PNR to avail of better baggage allowance. Otherwise expect to pay high tariffs of excess baggage. Your bags will be most likely tagged to your final destination when it is same airline or when airlines have interline agreement. Again, best to double check and reconfirm by looking at the bag tags. Otherwise, you have to collect bags at BOM and check-in again. Please check with your airline for the current process. Posts on this thread that are more than couple of months old, should be in "Trust but Verify" category.

If you are travelling by Air India and your incoming flight to BOM has been classified as international flight (currently applicable to certain AI flights only) then you would have already completed immigration process at your origin and you will simply follow INTL-to-INTL connection at BOM.

Otherwise, you will go through immigration at BOM airport even when your bags are checked to your final destination directly.


Please add/correct as appropriate. (Need postcount of 90 to be able to edit)
(Note that information change dynamically and hence best to double check)
Thanks
desi


TRANSFER at BOM

Air India, Jet Airways and Vistara operate all of their international and domestic flights out of the same NEW terminal (T2). There is no need to change terminal or take any bus/taxi.

Low-cost airlines operate out of legacy Santacruz domestic terminal and you need to continue to follow the usual practice of changing terminal.

INTL-to-INTL connections:

NOTE: Air-India operates some domestic flight segments as extension of an oversees flight (Typically flight numbers <400 - Double check routing on AI website to confirm example: AI 144 EWR_BOM_DEL). They should be treated as INTL flights for immigration/rechek/customs purpose.

If both legs are on the same airline or on airlines that have interlined agreement, then your bags will be tagged to your final destination. But verify this fact when you actually check your bags at your origination and reconfirm by inspecting the bag tags.

Otherwise you have to go through immigration, collect bags and check-in again. This may need appropriate Visa too. If you have to do this, provide for 3 to 4 hours layover to be safe.

INTL-to-DOM transfer

Practice is similar to what you may find at major airports in the world such as JFK, LHR, etc. You have to go through immigration, collect bags, go through customs and then TURN LEFT upon exit from customs towards transfer area. DO NOT GO STRAIGHT into Semi-controlled reception area.

It is best to have entire reservation on single PNR to avail of better baggage allowance. Otherwise expect to pay high tarrifs of excess baggage. Also in case of delayed incoming flight, you will be most likely accomodated on the domestic portion.

Note that certain dometic looking segments of AI are actually onward leg of continuing International flight such as EWR-BOM-AMD flight. When connecting to/from these flights, treat them as INTL segments.

DOM-to-INTL transfer

It is best to have entire reservation on single PNR to avail of better baggage allowance. Otherwise expect to pay high tarrifs of excess baggage. Your bags will be most likely tagged to your final destination when it is same airline or when airlines have interline agreement. Again, best to double check and reconfirm by looking at the bag tags. Otherwise, you have to collect bags at BOM and check-in again. Please check with your airline for the current process. Posts on this thread that are more than couple of months old, should be in "Trust but Verify" category.

If your incoming flight to BOM has been classified as international flight then you would have already completed emmigration (exit from India) process at your origination and you will simply follow INTL-to-INTL connection at BOM.

Otherwise, you will go through emmigration process at BOM airport even when your bags are checked to your final destination directly.
Print Wikipost

Mumbai CSIA [BOM] connection/departure experience reports

Thread Tools
 
Search this Thread
 
Old Oct 21, 2018, 12:05 pm
  #1126  
 
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Originally Posted by pbs_flyertalk
Appreciate your detailed steps and this is exactly what I want to do. You are correct I am going to Siddhivinayak and the temple opens for darshan at 6 am and I am expecting to be there at 6 , so with darshan and coming back to airport I will say 8:30 -9 .00 a.m should work.I will look into the lounge fees(Luggage storage etc).
Thanks again.
9AM would be fine for "normal" arrival at the airport.However, make it 8:30 if you have to retrieve the luggage from storage. Good luck.
aktchi is offline  
Old Oct 22, 2018, 8:22 am
  #1127  
 
Join Date: Nov 2014
Posts: 39
Originally Posted by PiperAtGatesofDawn
...
2. Once you clear customs do not recheck your bags - if you do that you will not be allowed to leave the airport
...
Last time I did an INT to DOM connection in BOM (on different PNRs), 9W had a domestic check-in/baggage drop counter immediately after clearing customs. Wouldn't the passenger be able to continue on to the Aviserv lounge after dropping the bags in this counter?
ajayr is offline  
Old Oct 22, 2018, 12:41 pm
  #1128  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,314
Originally Posted by ajayr
Last time I did an INT to DOM connection in BOM (on different PNRs), 9W had a domestic check-in/baggage drop counter immediately after clearing customs. Wouldn't the passenger be able to continue on to the Aviserv lounge after dropping the bags in this counter?
Nope you have to go straight through to security after checking in your bags... you can’t walk out anywhere else esp. out of the airport after that.
ajayr likes this.
PiperAtGatesofDawn is offline  
Old Oct 22, 2018, 5:28 pm
  #1129  
 
Join Date: Dec 2009
Location: ORD
Posts: 869
I did the international to domestic connection with different PNRs at BOM a few days ago. My Turkish flight landed at 4:45am and I had a connection departing at 7:30am. The immigration area was a complete zoo. The lines went all the way back to the escalators. Very few counters were open. It took me more than an hour to go through immigration. Luckily I had no checked bags and made comfortably to the next flight. But many people in the line missed their connections.

I will not try this again without at least a 4 hour layover. Unnecessarily stressful.

Last edited by leonidas; Oct 25, 2018 at 8:13 pm
leonidas is offline  
Old Oct 25, 2018, 8:56 am
  #1130  
 
Join Date: Oct 2018
Posts: 1
I have a AMS-BOM-CCU (Amsterdam-Mumbai-Kolkata) flight on a single ticket, both with Jet airways. The flight lands in Mumbai at 11:45pm and the flight to Kolkata is at 2:25 am, so the transfer time is 2 hr 40 min. Is this sufficient time to transfer without stress? Is the immigration very busy at this point in the night? Never flew via BOM before...
Tamal Banerjee is offline  
Old Oct 25, 2018, 1:17 pm
  #1131  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,314
It will be stressful but you should make it.
PiperAtGatesofDawn is offline  
Old Oct 26, 2018, 12:56 am
  #1132  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,653
Originally Posted by Tamal Banerjee
I have a AMS-BOM-CCU (Amsterdam-Mumbai-Kolkata) flight on a single ticket, both with Jet airways. The flight lands in Mumbai at 11:45pm and the flight to Kolkata is at 2:25 am, so the transfer time is 2 hr 40 min. Is this sufficient time to transfer without stress? Is the immigration very busy at this point in the night? Never flew via BOM before...
on a single ticket this will be very doable....
Keyser is offline  
Old Nov 2, 2018, 6:01 am
  #1133  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
The chaos starts around 1am. Anything before that is fine.
oliver2002 is offline  
Old Nov 18, 2018, 9:58 am
  #1134  
 
Join Date: Nov 2018
Posts: 3
Connecting/intl-domestic change time at Mumbai airport (Air India)

Hello I am arriving at Mumbai from Frankfurt with Air India: AI 124 at 4:15 AM. Then my connecting flight is to Kol AI 675 at 6:10 AM.
I must mention that I have the same ticket (same booking number for entire journey), but it seems that the domestic flight is not int. connecting!

Could anyone please tell me if I have to do immigration at Mumbai and claim my checked in baggage to again re-check it to the domestic flight, or would it be booked through to Kolkata? If not, is two hours enough for this?

Thanks
Julien Sorel is offline  
Old Nov 18, 2018, 1:55 pm
  #1135  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,314
Originally Posted by Julien Sorel
Hello I am arriving at Mumbai from Frankfurt with Air India: AI 124 at 4:15 AM. Then my connecting flight is to Kol AI 675 at 6:10 AM.
I must mention that I have the same ticket (same booking number for entire journey), but it seems that the domestic flight is not int. connecting!

Could anyone please tell me if I have to do immigration at Mumbai and claim my checked in baggage to again re-check it to the domestic flight, or would it be booked through to Kolkata? If not, is two hours enough for this?

Thanks
You will have to do your immigration at Mumbai, claim your baggage and go through customs and then recheck your baggage. It will not be booked through to CCU. 2 hours is going to be cutting it close at that time of the morning... there's usually a heavy rush in BOM till early morning. But you should be able to make it. Make sure you catch hold of AI people after you deplane to get them to help you.

The problem is of course that there is no AI flight till late evening to CCU. But if you keep letting AI folks know while after you deplane and while you're doing immigration etc. you should be ok. Stressed out and exhausted from running around but just about ok.
PiperAtGatesofDawn is offline  
Old Nov 18, 2018, 9:25 pm
  #1136  
 
Join Date: Nov 2018
Posts: 3
Originally Posted by PiperAtGatesofDawn
You will have to do your immigration at Mumbai, claim your baggage and go through customs and then recheck your baggage. It will not be booked through to CCU. 2 hours is going to be cutting it close at that time of the morning... there's usually a heavy rush in BOM till early morning. But you should be able to make it. Make sure you catch hold of AI people after you deplane to get them to help you.

The problem is of course that there is no AI flight till late evening to CCU. But if you keep letting AI folks know while after you deplane and while you're doing immigration etc. you should be ok. Stressed out and exhausted from running around but just about ok.
Thanks for the advice. Of course the trouble is that my inbound intl flight is often a bit late, and that would make it impossible I guess. So is there AI people around usually calling for onward passengers? Thanks again!
Julien Sorel is offline  
Old Nov 19, 2018, 1:02 am
  #1137  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,314
Originally Posted by Julien Sorel
Thanks for the advice. Of course the trouble is that my inbound intl flight is often a bit late, and that would make it impossible I guess. So is there AI people around usually calling for onward passengers? Thanks again!
Yes there will be AI staff calling for outbound passengers. Good luck!
PiperAtGatesofDawn is offline  
Old Nov 19, 2018, 1:28 am
  #1138  
 
Join Date: Nov 2018
Posts: 3
Originally Posted by PiperAtGatesofDawn
Yes there will be AI staff calling for outbound passengers. Good luck!
Thanks again. I will get back to tell how it went.
Just hope they provide the same service for those who are booked on a domestic leg that is NOT intl connecting (my onward AI flight to CCU is not).
Lets see... Wish I did not have checked in luggage.
Julien Sorel is offline  
Old Nov 24, 2018, 8:09 am
  #1139  
formerly gantid
 
Join Date: Mar 2014
Location: IAD
Programs: UA Mileage Plus Platinum, Marriott Platinum elite, *G, Hilton Gold
Posts: 198
just a quick update for those transiting thru BOM:

if you are transiting the BOM (INTL-DOM)on separate PNRs:

my itinerary: IAD-FRA-BOM.(LH) BOM-BLR (AI).

The transfer counters just outside the Customs area (turning left after exiting customs) now has a new notice on the AI counter. It says it it is only for AI-AI transfer and just for dropping off baggage. One must still go to the AI domestic checkin counters to get your lounge pass.


We arrived from FRA (LH) around 0130 yesterday and as everyone indicated, it was utter chaos. We finally got out around 0315. We took our baggage up to the departures area.

AI checkin agent was very helpful and opened a special line (*G traveling on Y). She was able to get everything completed in less than five minutes and got us the GVK lounge passes (me + guest).
washingtonian_2017 is offline  
Old Nov 24, 2018, 9:57 am
  #1140  
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Originally Posted by washingtonian_2017
just a quick update for those transiting thru BOM:

if you are transiting the BOM (INTL-DOM)on separate PNRs:

my itinerary: IAD-FRA-BOM.(LH) BOM-BLR (AI).

The transfer counters just outside the Customs area (turning left after exiting customs) now has a new notice on the AI counter. It says it it is only for AI-AI transfer and just for dropping off baggage. One must still go to the AI domestic checkin counters to get your lounge pass.


We arrived from FRA (LH) around 0130 yesterday and as everyone indicated, it was utter chaos. We finally got out around 0315. We took our baggage up to the departures area.

AI checkin agent was very helpful and opened a special line (*G traveling on Y). She was able to get everything completed in less than five minutes and got us the GVK lounge passes (me + guest).
I always thought that the counter left of customs was only for through checked baggage !
Was that not true ? If so, what you were told was the standard practice all along. If you had
a through checked baggage (tagged by LH to AI / BLR) you could have dropped it there
I assume....
flyalways is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.