Mumbai CSIA [BOM] connection/departure experience reports
http://www.csia.in/images2/terminal1.jpg
The official airport website Transfer between the two terminals is neither easy, nor hard but there are some things you need to be aware of. I will start with the facts worth knowing.
INTERNATIONAL TO DOMESTIC After collecting your luggage you have two options; turn left or turn right. Turning left will take you landside and you will need to get a taxi to the Domestic Terminal. This can take a while (serious traffic problems) and is not free. The bus is. For the bus you need to turn right. It is all very clearly marked. This will get you to the bus waiting area. http://pic40.picturetrail.com/VOL359.../383101525.jpg There are a lot of people here to attend to your needs. They also check your travel documents and transfer times. I found them very friendly and helpful. http://pic40.picturetrail.com/VOL359.../383101519.jpg If it is busy and you have a long transfer time they will let you wait for a later bus that will get you to the Domestic terminal. I found that telling them you are meeting friends there may help you to get on the first bus out. Lying about taking an earlier flight will only work if there actually is one, since they seem to know all the schedules by heart. Bribing them surprisingly does not (always) work. They kindly refuse the money although I have heard other stories. The bus is a very old coach that is perfectly comfortable for the short ride. Depending on traffic (both from other airport vehicles and planes) the ride can take anywhere from 20 to 40 minutes. They stop at 1B first and 1A second. If you are at the second stop keep an eye on your luggage from the window. DOMESTIC 1A TERMINAL Once you get to the terminal you can simply walk in. There was no guard on duty to check your papers. If you are too early for check-in go to the Clipper Lounge. It is just before the security check on the left hand side. It is a perfectly comfortable lounge. Free for IT First or Rp 300 for everyone else. http://pic40.picturetrail.com/VOL359.../383102409.jpg http://pic40.picturetrail.com/VOL359.../383102372.jpg They will also help you to check in for your flight, if you don’t have bags to check. I found the service excellent. The terminal itself is not large and easy to navigate. Keep an eye on your gate though, since they can keep changing it up to the last minute. There are hardly any shops but plenty of eateries. http://pic40.picturetrail.com/VOL359.../383101501.jpg DOMESTIC 1B TERMINAL I have no information but maybe someone else can add this. DOMESTIC TO INTERNATIONAL The bus waiting area here is to the right of the baggage belts (if you face them). http://pic40.picturetrail.com/VOL359.../383435205.jpg You will have to report to the staff with your itinerary. Here they are very strict about transfer times and are under orders to keep passengers at Domestic until 4 hours before departure. My strategy here is always to lie that I am changing to an earlier flight but that I need to be at the International Terminal to do so. Make sure you know of an earlier flight. Before you get on the bus there is another check by the army. They are very annoying in their persistence to keep you at the Domestic terminal as long as possible. One thing to keep in mind is that a lot of flights leave BOM early in the morning. So even if you arrive early in the evening at domestic they will insist that you need to wait since your flight is not until tomorrow. The only way to win this argument is to get very insistent that you either have a business meeting at the international airport or that you are changing your flight. Confusing them with a lot of information also works and try to throw in a meeting with a government official. The bus leaves every half hour or so (times are indicated) and the story here is much the same as for International to Domestic. The bus drops you off landside, same as the pax simply getting to the airport from town. INTERNATIONAL TERMINAL Getting into the terminal can be a long process. You need to get passed the army guard to get into the building. Despite there being 4 gates, they all lead to the same hall so if your ‘gate’ has a very long line it can be wise to check out the others. Check in is much the same as in most airports although in India everything always seems to take longer. After check in you have to clear customs which goes surprisingly quickly but after customs there is the security/baggage check which is unsurprisingly slow. The whole process take from 45 minutes on a good day to 90 minutes on a bad day. Once in the terminal there is very little shopping to do but a lot of good eating options including Burger King and PizzaHut and a couple of small Spa’s. The lounges include a Clipper Lounge (not sure if you can buy access here too), BA Galleries and Emirates. Have not seen others. http://pic40.picturetrail.com/VOL359.../383435186.jpg http://pic40.picturetrail.com/VOL359.../383435183.jpg HOW ABOUT ENTERING THE TERMINAL IF YOUR DEPARTURE TIME IS OVER 4 HOURS AWAY? If you can avoid it, do so! If not, here are the tactics. To enter the International Terminal you are once again stopped by an army representative. He will start physically pushing you outside shouting "too early, flight not until tomorrow, wait outside!". Don't be intimidated. You will have to go through the same drill as described for catching the bus at the domestic terminal. Bluff, be confident, tell them you need to speak to the airline representative to change your flight and generally confuse the poor man with too much information. However, if you manage to get into the building itself you are not yet safe. You need to collect a boarding pass. Most airlines will simply not check you in early, especially not if you have bags. If you are lucky you have checked in online or you can use a kiosk. This will not help if you need to check your bags of course. Since I never travel with hold luggage I have no strategies for you other than to never travel with hold luggage :) So if you managed to get a boarding pass and sorted your baggage problem you can try to pass customs. These are the people who are actually there to stop you getting into the terminal but since it is always very busy they seldom do. If they do give you a hard time it always helps to indicate that you have a business meeting in the Clipper Lounge set up. Look like you are going to make a fuss, they hate that. :) Hope this little guide to one of the most annoying airports in the world helped. I know a lot of people are intimidated by it. Feel free to offer suggestions on how to improve it. |
very nice report....would be quite helpful to people transfering in mumbai for the first time....
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Originally Posted by henkybaby
(Post 13486046)
Transfer between the two terminals is neither easy, nor hard but there are some things you need to be aware of. I will start with the facts worth knowing.
INTERNATIONAL TO DOMESTIC After collecting your luggage you have two options; turn left or turn right. Turning left will take you landside and you will need to get a taxi to the Domestic Terminal. This can take a while (serious traffic problems) and is not free. The bus is. For the bus you need to turn right. It is all very clearly marked. This will get you to the bus waiting area. |
Originally Posted by rsh913
(Post 13486551)
Actually turning left after customs will take you to 9W/IT check in and turning right after security will take you landside.
If more people agree that I am wrong I will change it. It was very early in the morning... :) |
Originally Posted by rsh913
(Post 13486551)
Actually turning left after customs will take you to 9W/IT check in and turning right after security will take you landside.
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I was recently at the Mumbai Domestic terminal (Jet Airways, so maybe 1B) and there was a very long line to get on the transfer bus. I instead got pre-paid taxi (easy, no risk of getting scammed) and went to the ITC Maratha hotel for a couple of drinks (Rs 140) and then got a car to the International Terminal (Rs 150). However, I could have just got the taxi all of the way to the International Terminal without the pitstop. My impression is that this is a lot faster than the free bus... And not very expensive. Just an alternative.
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Originally Posted by propofol
(Post 13489075)
I was recently at the Mumbai Domestic terminal (Jet Airways, so maybe 1B) and there was a very long line to get on the transfer bus. I instead got pre-paid taxi (easy, no risk of getting scammed) and went to the ITC Maratha hotel for a couple of drinks (Rs 140) and then got a car to the International Terminal (Rs 150). However, I could have just got the taxi all of the way to the International Terminal without the pitstop. My impression is that this is a lot faster than the free bus... And not very expensive. Just an alternative.
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Originally Posted by henkybaby
(Post 13486716)
Are you sure? I clearly remember a sign pointing left reading 'exit' and a sign pointing right reading 'transfer to domestic' or something equivalent. The 9W/IT check in (for domestic) is at the same location as the bus waiting area. You can see the check in desks in the first picture.
If more people agree that I am wrong I will change it. It was very early in the morning... :) |
Originally Posted by propofol
(Post 13489075)
I was recently at the Mumbai Domestic terminal (Jet Airways, so maybe 1B) and there was a very long line to get on the transfer bus. I instead got pre-paid taxi (easy, no risk of getting scammed) and went to the ITC Maratha hotel for a couple of drinks (Rs 140) and then got a car to the International Terminal (Rs 150). However, I could have just got the taxi all of the way to the International Terminal without the pitstop. My impression is that this is a lot faster than the free bus... And not very expensive. Just an alternative.
But you're right, it can take time, given that over 40-50% of all incoming international traffic at BOM is transfer... |
Originally Posted by henkybaby
(Post 13486046)
[*]The ‘terminals’ are in fact two airports 4,8 km apart.
The terminals happen to be on different sides of the airport, as in, e.g. LHR or SYD, but that does not mean there are two airports. No one would build two airports only 4.8km apart. |
Originally Posted by kalia960
(Post 13491201)
This is wrong. There is only one airport.
The terminals happen to be on different sides of the airport, as in, e.g. LHR or SYD, but that does not mean there are two airports. No one would build two airports only 4.8km apart. The sign posts all over the city are: International Airport and Domestic Airport Just to confuse people even more, some people still use the terms Sahar airport and Santa Cruz Airport. |
For all intents and purposes it might just as well be (or remain) two airports. The do indeed share the runway but this is of little relevance to the average traveler.
With regards to the transfer desks... They are located (as can be seen on the picture) where the waiting area for the bus is. Or are there more transfer areas to the left? I feel silly for not taking a better picture after customs but I figured there was simply no way I could get it wrong. Left --> exit Right --> Transfer... Whatever it may be, it is clearly marked. |
they may technically be one but everyone considers them as 2 different airports....its the same way in delhi...
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Originally Posted by saad
(Post 13493116)
they may technically be one but everyone considers them as 2 different airports....its the same way in delhi...
Even the airports websites lists only one airport respectively with four terminals in Mumbai and 3 terminals in Delhi (2 Dom and 1 Intl). http://www.csia.in/default.asp http://www.newdelhiairport.in/default.asp |
Originally Posted by rsh913
(Post 13493315)
Actually that too is changing. Arrival announcements are referring to the airport as Indira Gandhi International Airport or Chatrapati Shivaji International Airport whether you arrive at domestic or international terminals.
Even the airports websites lists only one airport respectively with four terminals in Mumbai and 3 terminals in Delhi (2 Dom and 1 Intl). http://www.csia.in/default.asp http://www.newdelhiairport.in/default.asp |
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