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Flight delay - compensation
Booked KTM - DEL - SYD for two passengers but due to delayed KTM to DEL flight there is now a 24 hour delay in Delhi.
Is this something Air India would offer compensation for in the form of vouchers or anything? Never experienced it with AI before so just curious if it's worth chasing |
Hotel & food... they should provide that immediately... but sometimes it's a fight to get anything out of them.
I wouldn't expect anything beyond that. |
Originally Posted by 89703511961
(Post 36481117)
Booked KTM - DEL - SYD for two passengers but due to delayed KTM to DEL flight there is now a 24 hour delay in Delhi.
Is this something Air India would offer compensation for in the form of vouchers or anything? Never experienced it with AI before so just curious if it's worth chasing |
They're refusing to even provide a hotel. Absolute joke of an airline.
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AI... still the absolute worstest worst at handling IRROPs.
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Originally Posted by 89703511961
(Post 36481754)
They're refusing to even provide a hotel. Absolute joke of an airline.
AI blaming weather at KTM or some such nonsense to evade compensation? |
Not sure what they're blaming tbh, I just booked the hotel for the passengers and will chase up Air India for a refund. Otherwise will do a chargeback for the cost of the hotel
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Got the first refusual
Please be informed that despite all endeavours to maintain operations as per the published schedule, at times due to circumstances beyond its control, the Airline is compelled to resort to rescheduling involving delays. Although, no effort is spared by the Airline to minimize the extent of delay which in the present case was primarily due to unavoidable and unexpected operational constraints. We would like to address the issue of compensation for the cancellation /delay of your flight. Unfortunately, the cancellation/delay was due to a airport traffic issues, which is beyond our control. As per safety regulations, airlines are not permitted to interfere in the flights when these issues are identified, prioritizing the safety of both passengers and crew. Regrettably, in such cases, passengers are not eligible for compensation. Is it worth going back to them again or just do the chargeback? |
Originally Posted by 89703511961
(Post 36485307)
Got the first refusual
The aircraft overnighted in DEL before the flight to KTM so it couldn't have been an inbound flight caused the delay. All other KTM to DEL flights that morning were operating basically on time including the Indigo 40 minutes later. Is it worth going back to them again or just do the chargeback? |
After a bit of back and forth, they've approved the claim and say I'll be paid within 6 weeks. I still think I'll need to do a lot more chasing.
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Originally Posted by 89703511961
(Post 36536540)
After a bit of back and forth, they've approved the claim and say I'll be paid within 6 weeks. I still think I'll need to do a lot more chasing.
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They are sending me INR14113 / €150 to cover the cost of the room in HolidayInn Express International wing.
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Originally Posted by 89703511961
(Post 36536556)
They are sending me INR14113 / €150 to cover the cost of the room in HolidayInn Express International wing.
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Originally Posted by 89703511961
(Post 36536556)
They are sending me INR14113 / €150 to cover the cost of the room in HolidayInn Express International wing.
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Originally Posted by PiperAtGatesofDawn
(Post 36536878)
They should have covered food and hotel transport too. But you really charmed and/or threatened them well... 14k from AI is very impressive.
Air India staff (wrongly) said they could not leave the terminal and they had to sleep in the transit zone. So I booked them the airside hotel - obviously far cheaper hotels outside the airport but apparently they weren't allowed to leave... |
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