AI cancelled flights without notification
Apr 18, 2022 | 1:46 am
#1
Original Poster
Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
AI cancelled flights without notification
Hi,
I booked two AI tickets on the web, long haul international in J. I suspect a flight was cancelled - no longer shows on their website, nor on EF. I haven't heard anything from AI, but the PNR won't come up on the web site. Weird because it happened immediately after I spoke to them to put in my FF numbers. The agent didn't say anything, so when the PNR didn't come up I assumed it was "processing".
I will of course contact them to change flights - but would they really not contact me in advance after a flight cancellation? (admittedly it is 8 weeks to the flight)
I booked two AI tickets on the web, long haul international in J. I suspect a flight was cancelled - no longer shows on their website, nor on EF. I haven't heard anything from AI, but the PNR won't come up on the web site. Weird because it happened immediately after I spoke to them to put in my FF numbers. The agent didn't say anything, so when the PNR didn't come up I assumed it was "processing".
I will of course contact them to change flights - but would they really not contact me in advance after a flight cancellation? (admittedly it is 8 weeks to the flight)
Apr 19, 2022 | 1:39 am
#3
Original Poster
Join Date: Aug 2012
Programs: UA 1K/MM, EY Plat, EK Silver
Posts: 929
TLV-DEL and DEL-TLV both cancelled on Thursday's
When I called the agent seemed unaware of the cancellation - even after the record was pulled up and displayed to her. Only when I suggested that she check did she confirm it was cancelled. On the other hand, I had another booking via Chase portal and they notified me of the cancellation.
Not confidence inspiring....
When I called the agent seemed unaware of the cancellation - even after the record was pulled up and displayed to her. Only when I suggested that she check did she confirm it was cancelled. On the other hand, I had another booking via Chase portal and they notified me of the cancellation.
Not confidence inspiring....
Apr 20, 2022 | 3:46 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,706
I've had AI contact me weeks after they have cancelled a flight so this is nothing new. I agree, its not confidence inspiring at all.
Apr 21, 2022 | 12:52 am
#5
Join Date: Jan 2021
Posts: 319
Hi,
I booked two AI tickets on the web, long haul international in J. I suspect a flight was cancelled - no longer shows on their website, nor on EF. I haven't heard anything from AI, but the PNR won't come up on the web site. Weird because it happened immediately after I spoke to them to put in my FF numbers. The agent didn't say anything, so when the PNR didn't come up I assumed it was "processing".
I will of course contact them to change flights - but would they really not contact me in advance after a flight cancellation? (admittedly it is 8 weeks to the flight)
I booked two AI tickets on the web, long haul international in J. I suspect a flight was cancelled - no longer shows on their website, nor on EF. I haven't heard anything from AI, but the PNR won't come up on the web site. Weird because it happened immediately after I spoke to them to put in my FF numbers. The agent didn't say anything, so when the PNR didn't come up I assumed it was "processing".
I will of course contact them to change flights - but would they really not contact me in advance after a flight cancellation? (admittedly it is 8 weeks to the flight)