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-   -   AI cancelled flights without notification (https://www.flyertalk.com/forum/india-based-airlines/2076113-ai-cancelled-flights-without-notification.html)

sabbasolo Apr 18, 2022 1:46 am
AI cancelled flights without notification
 
Hi,
I booked two AI tickets on the web, long haul international in J. I suspect a flight was cancelled - no longer shows on their website, nor on EF. I haven't heard anything from AI, but the PNR won't come up on the web site. Weird because it happened immediately after I spoke to them to put in my FF numbers. The agent didn't say anything, so when the PNR didn't come up I assumed it was "processing".

I will of course contact them to change flights - but would they really not contact me in advance after a flight cancellation? (admittedly it is 8 weeks to the flight)

quarryking Apr 18, 2022 9:27 pm
Which was the sector ?

sabbasolo Apr 19, 2022 1:39 am
TLV-DEL and DEL-TLV both cancelled on Thursday's

When I called the agent seemed unaware of the cancellation - even after the record was pulled up and displayed to her. Only when I suggested that she check did she confirm it was cancelled. On the other hand, I had another booking via Chase portal and they notified me of the cancellation.
Not confidence inspiring....

Keyser Apr 20, 2022 3:46 am
I've had AI contact me weeks after they have cancelled a flight so this is nothing new. I agree, its not confidence inspiring at all.

superboi Apr 21, 2022 12:52 am
Originally Posted by sabbasolo (Post 34173471)
Hi,
I booked two AI tickets on the web, long haul international in J. I suspect a flight was cancelled - no longer shows on their website, nor on EF. I haven't heard anything from AI, but the PNR won't come up on the web site. Weird because it happened immediately after I spoke to them to put in my FF numbers. The agent didn't say anything, so when the PNR didn't come up I assumed it was "processing".

I will of course contact them to change flights - but would they really not contact me in advance after a flight cancellation? (admittedly it is 8 weeks to the flight)
They will inform you, but in all probability closer to the date. AI's IT systems are not the best so it sometimes takes time for things to update and sync across various places.


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