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Interlining question (check-in; AI to KL to DL)

Interlining question (check-in; AI to KL to DL)

Old Oct 21, 19, 5:38 pm
  #1  
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Interlining question (check-in; AI to KL to DL)

Newbie question on how ticketing across airlines works. (Apologies if this is the wrong forum - not sure what a better one would be since it involves three different airlines.)

I was booked on a single ticket BLR - DEL - AMS - BOS.

BLR-DEL was on Air India
DEL-AMS was on KLM
AMS-BOS was on Delta

In the past if I've had similar (but not exactly the same) itineraries, when I checked in at the first airport I was usually provided with boarding passes for all legs of the journey.

This time at BLR when checking in with Air India I was given boarding passes for BLR-DEL and DEL-AMS and was told they couldn't give me a boarding pass for AMS-BOS "because that's on Delta, and they're not part of Star Alliance". Strange, since AFAIK KLM isn't part of Star Alliance either? I was further told I'd have to pick up the boarding pass for that leg in Amsterdam from KLM.

Is this just incompetence on the part of the AI agent? Or is there something that actually prevents them from issuing all the boarding passes for a journey like this? I thought interlining didn't have to be restricted by any code-share agreements across the carriers.

In the event, as I had some time at New Delhi I went to the KLM desk there and they readily issued me the boarding pass for AMS-BOS.

By the way, they were quite willing to check my bag all the way through to Boston, so it seems that at least for that the entire journey was in their system. I didn't want to check my bag, which led to an additional problem that my bag weighed a bit more than AI's cabin baggage limit, but was within KLM's limit. Possibly AI were applying their domestic weight limit. Complicating matters somewhat, the flight itself, AI 173, is one of the odd AI flights that carries domestic passengers although it is technically an international flight (BLR - DEL - SFO) with most passengers undergoing immigration and customs clearance at BLR, while those like me who were getting out at DEL got a boarding pass stamped "D" (for domestic, I presume). So I was on the domestic leg of an international flight, not sure which baggage limit should have applied. In the end the agent simply told me to carry my bag on as he wasn't willing to check it only to DEL for me to carry it on from there for the rest of the journey.
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Old Oct 22, 19, 8:00 pm
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How long was it from the time you were checking in until the BOS-DEL flight? Sometimes if a flight is too far out (usually 24 hrs, but sometimes less), they won't be able to print all the tickets in advance.
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Old Oct 23, 19, 9:07 pm
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Good point. But it was less than 24 hours from when I was checking in at the AI counter in BLR, to the departure time of the last flight of the journey from AMS to BOS. About 19 and a half hours, actually. Maybe too far in advance? But then I wish the agent would say so rather than attribute it to membership in Star Alliance or not.
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Old Oct 23, 19, 10:51 pm
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Originally Posted by Bandicoot View Post
Good point. But it was less than 24 hours from when I was checking in at the AI counter in BLR, to the departure time of the last flight of the journey from AMS to BOS. About 19 and a half hours, actually. Maybe too far in advance? But then I wish the agent would say so rather than attribute it to membership in Star Alliance or not.
Yeah the explanation given seems wrong, but there could be reasons why they couldn't actually print the BP. I've had that happen when airlines were within the same alliance and it was less than 24 hours before. Note that there is a difference between checking you in and printing the BP. You may have actually been "checked in."
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Old Oct 25, 19, 8:00 pm
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Old Oct 26, 19, 1:05 am
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This has happened to me a few times in the past as well. Recently I did a bunch of flights within *A and SQ couldn't issue the BPs for all the flights though they could check my luggage all the way through!
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Old Oct 26, 19, 2:28 am
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the star alliance explanation the agent gave is completely incorrect but i've faced a similar issue a couple of times myself....was traveling bom-del-ams-jfk (on ai, kl & dl) once & bom-del-lhr-jfk (ai & vs) the other time....both times at bom they would only issue me the bp till ams & lhr....i never bothered trying to pick up my bp at del as i had enough time at ams & lhr....they did check the luggage in all the way to my final destination....
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