Air India paid seat selection not available on a Air Canada ticket
Sep 24, 2019, 3:45 pm
#1
Original Poster
Join Date: Dec 2009
Location: ORD
Posts: 870
Air India paid seat selection not available on a Air Canada ticket
I have a YYZ-BOM-CCU ticket issued by Air Canada, where the second leg is on AI. The call center told me that they can't take my money to assign a paid front row seat. I am only restricted to selecting a free seat. Is that true? Seems pretty strange to refuse money like this.
Last edited by leonidas; Dec 3, 2019 at 1:44 pm
Sep 24, 2019, 3:47 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Did you call AI or AC?
Try getting the AI PNR and try to select and pay online.
Try getting the AI PNR and try to select and pay online.
Sep 24, 2019, 7:10 pm
#3
Original Poster
Join Date: Dec 2009
Location: ORD
Posts: 870
Sep 24, 2019, 8:53 pm
#4
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,340
AI PNR won’t help. Only 098 stock can do the advanced paid seat reservation.
It’s probably because AI cannot edit or modify another airlines‘ issued ticket till it comes under airport control - is my guess.
I’ve faced this with other airlines in the past as well including LH.
It’s probably because AI cannot edit or modify another airlines‘ issued ticket till it comes under airport control - is my guess.
I’ve faced this with other airlines in the past as well including LH.
Sep 25, 2019, 6:36 am
#5
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
this is a known problem with ai....its been around for a while but they either refuse to or are incompetent to fix it....
Sep 27, 2019, 1:30 am
#6
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,170
You can move to the prefeered section for free about 4 hours before departure, just checkin online or ask at the airport.
Last edited by oliver2002; Sep 27, 2019 at 1:36 am
Dec 3, 2019, 1:05 pm
#7
Original Poster
Join Date: Dec 2009
Location: ORD
Posts: 870
I am happy to report that I was able to call and get this done. They might have upgraded their system, and it was a breeze. The phone agent was very friendly and assigned seats together to passengers across two PNRs. I got an email with a payment link and paid for the seat fee.