DL Issued Ticket on 9W
#1
Original Poster
Join Date: May 2011
Posts: 183
DL Issued Ticket on 9W
So I have a Biz class award ticket (006 stock) from LAX (to MSP to LHR) to BOM with the first 2 flights on DL followed by the last flight on 9W. Of course now 9W is not operating, so what are my options to change the ticket when I call DL? There's no award seats available anywhere for my date but I see DL selling a codeshare on AF for revenue. Can I ask them to put me on that or will they give me the run around and ask me to find something available?
Thanks
Thanks
#2
Join Date: Jul 2017
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Since the flight is cancelled DL is obligated to book you on the very next available flight. Codeshares have nothing to do with it neither does award tickets or the current price of the new flight in case of revenue bookings. DL would of course always prefer to put you on their own or a partner flight (with whom they will have a better pre-negotiated rate).
You'll get the AF flight.
You'll get the AF flight.
Last edited by PiperAtGatesofDawn; Apr 23, 2019 at 6:24 am
#3
FlyerTalk Evangelist
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i got dl to switch me over to kl & az for 4 upcoming flights that were originally going to be operated by 9w....these were all revenue tickets though, but i would be surprised if they treat award tickets any differently in this situation....
#4
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But good luck to the OP.
#6
Original Poster
Join Date: May 2011
Posts: 183
So DL ticketed the last flight in revenue class on Air India. I asked them if it was better for them to do a simple rerouting to LAX-CDG-BOM (DL/AF) but he said a hard no and that they have no issue giving Air India. Go figure!
#7
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
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DL probably got a reprotection agreement in place to handle the various 9W flights that have cancelled. LHR-BOM seems to be assigned to AI hence they will just rebook onto that. Hope you have enough time planned for the terminal change in LHR.
VS for example is trying to route pax to their LHR-DEL flight, but has made arrangements with AI, UK, EK and AF/KL. See below.
VS for example is trying to route pax to their LHR-DEL flight, but has made arrangements with AI, UK, EK and AF/KL. See below.
Last edited by oliver2002; Apr 25, 2019 at 2:08 am
#8
Original Poster
Join Date: May 2011
Posts: 183
Yes 5hr 20min from Terminal 3 to 2!
#9
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a number of years ago, i was on an award ticket from del-ams-fra....i used skymiles & the operating carrier was kl....there was a technical issue with the del-klm flight so dl re-booked me on lh directly from del-fra....i don't know if there was award space available on lh or not but i was re-booked at the last minute & i did not earn any miles for this journey....
#10
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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IATA partners can rebook onto each other if the cancellations occur unexpectedly. Which explains the KL/LH rebooking. If the cancellation is known well in advance, reprotection agreements have to be made.
#11
Join Date: Apr 2019
Location: LHR
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So I have a Biz class award ticket (006 stock) from LAX (to MSP to LHR) to BOM with the first 2 flights on DL followed by the last flight on 9W. Of course now 9W is not operating, so what are my options to change the ticket when I call DL? There's no award seats available anywhere for my date but I see DL selling a codeshare on AF for revenue. Can I ask them to put me on that or will they give me the run around and ask me to find something available?
Thanks
Thanks
#12
Join Date: Apr 2019
Location: LHR
Programs: BA Gold, VS Silver, Hilton Gold, IHG Gold, Wyndham Gold
Posts: 85
Does anyone know how the partner award redemption between different airlines work, like how the ticket cost is settled etc.?
#13
Join Date: Apr 2012
Location: New Delhi
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Posts: 146
Guys, anybody knows the solution to this?
#14
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
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Thats part of the bilateral agreements they usually sign. Airlines usually present the bill for performing a service to the agency that issued the ticket after performing the service. In the revenue world this is done over the IATA BSP clearing house and agencies can issue tickets because the BSP holds a bank guarantee to cover the amount of tickets they issue. In award tickets a similar tally is kept that is defined in the bilateral.
#15
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
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A data point that may be of use: I had a SkyMiles redemption ticket for travel HYD-BOM-LHR (in business class) in December on 9W. Delta told me yesterday that for travel between Europe and India they could rebook on AI; I've therefore now been rebooked on AI HYD-DEL-LHR (still in business class) with very similar travel times to my original itinerary. (Unfortunately, for award tickets, BA wasn't an option)
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