Delayed baggage...
 

Hi there,

I am really not sure where this question goes..but here is my situation. I flew
BOS-YYZ-AMS on Air Canada Express connecting to Jet Airways. (Will never
do this again but that is another story). My ticket was purchased via our
corporate travel agency has a ticket number that starts with 589. This is all
one ticket. On my way to AMS my baggage arrived 30 hours after I arrived.
I had to purchase some items until the bag arrived. My questions relate to
filing compensation report and need guidance. (Flight was in J class)
At AMS, Jet airways used KLM as the baggage agent and I filed a report
with them. Their documentation suggests I talk to 9W further with some
India numbers on the document. 9W website suggests that the originating
carrier (Air Canada) in this case is responsible for any compensation.
I am confused. Can someone tell me the right way to do this ? Is there
a link to file expense claims on 9W website ? or Should I start with
Air Canada ?
My concern is that they both will point at each other and me not getting
reimbursed... Please advise...Thanks.

Generally you file your claim with the last airline you traveled with. In this case KLM.You should chase them. Keep all you receipts handy.

Actually the last airline was Jet Airways so I will start there. If someone knows the link to start the reimbursement process, please let me know.
Thanks in advance....

Reimbursement is the responsibility of the last delivering carrier, e.g., Jet. The fact that Jet contracts with KL or even a ground-handler is irrelevant.

Make your claim to Jet, but do not hold your breath and keep your expenses to that which you would spend if not being reimbursed. It will all boil down to what you purchased and the value of your time.

Can this be done online ? I could not find it on their website. Any pointers would be
helpful...Thanks.

Just go to the webform on the carrier's website. It even provides for you to attach PDF's of your receipts.

jet is notoriously bad at this....7-8 times a year i fly del-nyc/bos/iad-del on a dl ticket, connecting either at ams or cdg....over the last couple of years the last leg of the journey (ams-del) has often been operated by jet....there have been 3 occasions where my baggage has not arrived on the flight with me & jet has never paid me any compensation....they make excuses like its delta's responsibility since the ticket was bought through them or i don't deserve any compensation since del is my home destination or since 1 of my 2 bags has arrived on the flight with me therefore i am not entitled to any compensation....

the first 2 times i let it go since i was home & baring the inconvenience of not having my things with me when i arrived, i didn't lose out on anything by getting my luggage 24 hours later....but the 3rd time i genuinely had a problem....i was supposed to take a connecting flight to bom on a separate ticket a few hours later & my court attire was in my bag that did not arrive....i did not have enough time to go home & get my spare coat, gown, etc as i would have missed my flight....i showed them a copy of my onward ticket & told them that i would have to purchase the items that were in my bag....they told me i was not entitled to compensation since one of my bags had arrived & since my journey ended in del which was my home destination....

i had to eventually spend inr 10k to buy the missing items so that i could appear in court later that morning but jet did not reimburse me for that....since then i have just stopped taking any flight operated by jet, even if it costs me more or if i have a longer layover in ams....

you have a link for me ??? I am not finding it...

You can try contacting your travel insurance providers as well if you have one.

As others have correctly mentioned, Jet Airways is very poor when it comes to paying compensation. I'm still waiting over 9 weeks for a flight delay compensation covered under EC261. The only way to get them to respond is to email guestrelations@jetairways.com.

I wouldn't hold your breath for compensation. Since you mention corporate travel, have you checked if you're covered under your corporate travel insurance ? It maybe quicker to claim via them. Also, you can check your corporate travel policy for such cases, some companies cover such costs as well.

I talked to the Station manager at AMS on my way back. He suggested I send email
to [email protected] and upload the receipts/missing bag report etc. This information
should have been on the form that their agent (KLM) gave me when I reported it but
that was not there. I did not see this on their website either.
I am going to try to get them to respond first since they are the responsible party.
If not, I will go to others...

Update on 9W incompetence:
Finally after 6 days I got an email back. It says something like "Airline for the last segment is responsible
for any compensation. Since you have flown KLM as your final carrier, please file compensation claim
with them" ! If they would have done even cursory reading of my email or gone deeper into the records
that I provided, they would have seen that 9W was the last carrier from YYZ-AMS !!! Since 9W uses
KLM as a baggage agent at AMS, the report was filed with them. (Not my choice) You would think that
they know all of this but I am not sure if they are just delaying this or totally incompetent to not know
the facts :-(

I am losing hopes of getting any compensation from them especially since they are not even paying
their employee salaries on time....I think they are in big financial mess and buying 9W tickets is risky
in future ! YMMV...

Continue to pursue 9W. I think your baggage agent story has confused them and it did me to here. :)

Leave that out. It doesn't matter who the baggage handler is... it's the last airline you're flying with that's responsible. Focus on that part only. and all the best. 9W customer support and PR is horribly horrible.

Thanks. In my original email and subsequent email there is absolutely no mention of KLM by me. The only thing that they have is a report from KLM baggage agent and they on their own incompetently concluded that I flew KLM. I think it is just a delaying tactic and trying to wear me down 😋

Update
 

Came across my own thread after a long time. I did get full compensation that I requested before 9W went under 😀