Adding non-AI FF number to AI booking ?
#16
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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It seems AI cannot access the *A database to verify the status of the passenger, hence the entry is only allowed at the checkin desk. That said, the FFP field is most certainly mapped between all GDS.
#17
Join Date: Sep 2005
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#18
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I have no idea what is going on now - except that "senior (AI) management" has now initiated this instruction to the AI call center as I am informed today.. (Call center supervisor advised/confirmed this)
#19
Join Date: Jul 2017
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I forgot to test this at the BOM kiosks on my way out. Would like to see if it works there.
#20
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But they could access it before. And I don't think any airline verifies status till check-in or at least T-24. Wonder if anything changed system-wise or is it just more clueless bungling leadership.
#21
Join Date: Dec 2009
Location: ORD
Posts: 867
I bought a ticket few days ago directly from AI website. The website did have a dropout menu option for adding my UA FFP#. However, the ticket confirmation which then came by email didn't show any FFP#.
It now doesn't show when I load the booking on AI website, but shows on the AI app (with my UA status).
It now doesn't show when I load the booking on AI website, but shows on the AI app (with my UA status).
#22
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I bought a ticket few days ago directly from AI website. The website did have a dropout menu option for adding my UA FFP#. However, the ticket confirmation which then came by email didn't show any FFP#.
It now doesn't show when I load the booking on AI website, but shows on the AI app (with my UA status).
It now doesn't show when I load the booking on AI website, but shows on the AI app (with my UA status).
#23
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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I figured out a way to add the non AI number using the firebug replacement in Firefox. Will let you know if it worked in March.
#24
Join Date: Jul 2017
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No bugs required. AI has gone back to allowing you to enter other airlines FFP details at the time of booking. I don't have an active booking with them so I can't check if they allow you to add it to an existing reservation. I suspect they would now (but with AI there's no telling!).
#25
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Had an existing booking from an OTA (via.com) which didn't give me a non-AI option. Went to ai.com to update the booking with FFP details and the system didn't give me a non-ai option. Looked at the code behind the ai.com form when making a new booking and saw the table behind the drop down (which shows non-AI options). If you force those codes in the update form the non-ai option sticks.
#26
Join Date: Feb 2015
Posts: 229
Recently booked an Air India ticket online on the official Air India website. When I go to manage my booking, the option to add a non-AI FF number does not exist (no AI FF number was provided during the online booking or added later). I called the call center three times and all three times, the reps expressed the inability to add a non-AI FF number.
Is there any solution? (apart from requesting this as check-in)
Is there any solution? (apart from requesting this as check-in)
#27
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,271
Recently booked an Air India ticket online on the official Air India website. When I go to manage my booking, the option to add a non-AI FF number does not exist (no AI FF number was provided during the online booking or added later). I called the call center three times and all three times, the reps expressed the inability to add a non-AI FF number.
Is there any solution? (apart from requesting this as check-in)
Is there any solution? (apart from requesting this as check-in)
You'll have to add it during check-in.
#28
Join Date: Jan 2016
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Had an existing booking from an OTA (via.com) which didn't give me a non-AI option. Went to ai.com to update the booking with FFP details and the system didn't give me a non-ai option. Looked at the code behind the ai.com form when making a new booking and saw the table behind the drop down (which shows non-AI options). If you force those codes in the update form the non-ai option sticks.
#29
Join Date: Jan 2016
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#30
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