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Preferred Seat Option on AI - another botchup by AI

Preferred Seat Option on AI - another botchup by AI

Old Apr 25, 18, 3:00 pm
  #1  
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Preferred Seat Option on AI - another botchup by AI

This is my first flight on AI since they started charging for seats. And based on what I could gather from their website and the OptionTown site it seems like yet another incredibly stupid implementation of a very simple idea. Here is what I could gather about the program. Please correct me if I’m wrong or missing any important points:

- Charged @ Rs. 200 for window & aisle, Rs. 100 for middle seat, Rs. 500 for first & exit row for domestic flights plus $1 for OptionTown. So the program isn’t too expensive
- No benefits for *A or AI elites - While I didn’t use my AI FFP# for this booking I couldn’t find anywhere that said I’d get the privilege if I switched it to AI, and I’m a Maharaja. Every other airline that I know that charges for seats always gives at least their elites better seat choices if not to the entire alliance
- All available seats are up for grabs at T-4

Now here’s the best parts:
- When you pay the fee the seat selection still isn’t guaranteed. You have to wait for a few hours for a confirmation email. If you don’t get your seat choice your money is refunded 5 days after the flight

And the better than the best part:
- Because AI is running this program stupidly through OptionTown you don’t get to see the seat map before you pay the fee. So you don’t know what seats are available and which ones have already been taken

And bestest better than the best part:
- You can’t even select the seat you want before you pay the fee! And from what I could make out from the site... you can’t even select it after paying the fee. So you can select the seat type you want like window/aisle/emergency/first row but you can’t select 12C for example. How moronic is that

Yet another example of how completely clueless AI management is. So far every single thing the mangement has done to help cut costs and boost revenues after the governement decided to put them up for sale can only lead to more people deserting the ailing airlines.

If I didn’t know better I would think that AI is purposely doing this to sabotage the sale and make the airlines unsellable and force the government to continue pumping money into it. But I know better. They’re just idiots.


PiperAtGatesofDawn is offline  
Old Apr 26, 18, 11:52 am
  #2  
A2A
 
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I paid them some money last night as well and now feeling stupid about it.
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Old Apr 26, 18, 10:56 pm
  #3  
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Originally Posted by A2A View Post
I paid them some money last night as well and now feeling stupid about it.
Were you able to select your seat or just a preferred seating type?
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Old Apr 27, 18, 12:12 am
  #4  
FlyerTalk Evangelist
 
Join Date: Apr 2009
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this is the only airline i've flown on that won't allow its elite members to pick their seat of choice....its beyond stupid but what else can you expect from ai....
Keyser is offline  
Old May 3, 18, 12:47 pm
  #5  
 
Join Date: Jun 2013
Location: BOM/DEL/GAU
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If a top-tier AI Elite, such as OP & @Keyser are unable to select preferred seats, complimentary, due to status, there is little hope for a lowly lifetime *G such as myself. For a short sector such as BOM-AMD, might as well go with an airline that best fits my schedule.

On another note, how early can you select those preferred seats, without a fee? Is it during online check-in (which opens at T-48 hrs)? Thanks!
AvidFlyer1990 is offline  
Old May 3, 18, 1:03 pm
  #6  
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Seats become free at T-4.
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