Vistara Optiontown Upgrades

Old May 5, 20, 3:16 pm
  #16  
 
Join Date: Mar 2011
Programs: Finnair Silver, Vistara Gold
Posts: 168
Old thread but I will add that its really difficult to get a refund of optiontown if your flight is cancelled
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Old May 5, 20, 3:56 pm
  #17  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
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Of course it would be really difficult to get a refund from OptionTown... Plenty of people have complained about that.

Worse now that UK has discontinued their partnership with OptionTown - expect the refund process to be even worse.
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Old May 6, 20, 4:24 am
  #18  
 
Join Date: Mar 2011
Programs: Finnair Silver, Vistara Gold
Posts: 168
They are just send .... emails but nothing concrete from them. I think they company is gone. But dont the airlines get the upgrade amount ? Option only collects that and takes a commission
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Old May 6, 20, 5:50 am
  #19  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 1,796
The company will be there (barring some other issues)... they serve many other airlines not just UK. They will be super short staffed though because air travel is dead for the immediate future.

And I doubt the airlines “gets” the money till after the flight is done. So the money would all be with OptionTown... and they have even less inclination to return it now.
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