Jet (9W) flights within India - experiences, website, MCT, add FF#, free cancel?!
Mar 21, 2016, 5:20 pm
#1
Original Poster
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Jet (9W) flights within India - experiences, website, MCT, add FF# (invalid #)?!
Hello all,
So, I have an itinerary coming up on 9W in Premiere and have a few questions:
1. thought of adding my TK FF# to my reservation. I added it while I made the reservation, and the system 'took' my number. Also appeared on my ticket. However, when I went to Manage My Booking (MMB), much to my surprise the FF field was empty. I tried to enter it, and it says that they couldn't match the number to the partner airline account?! I just simply couldn't get it to work. Spoke to a couple of phone agents, and even a supervisor, but no one could add it. The supervisor, also, went so far as to tell me something on the lines of the ff# does not exist. Well, after that, he told me to contact TK, give them my 9W ticket number and have them add my FF# to my 9W rez.? Does that sound right? Has anybody ever done that? What would you recommend? I am super confused.
2. How is the service within India, in J?
3. Anyone have an idea about the MCT at DEL T3? Will be doing VS > 9W (separate tickets/itineraries) and have about 2 hours. Will have bags?! Doable? I know it is pushing it...
4. If I miss, do they have a flat-tire rule (something like in the US), where they put you on the next available flight without any charge? Or are they going to (most likely) charge me the change fee/and/or the fare difference?
5. Has anyone used the 9W's 24-hour free cancellation rule? Does the charge drop off or do they issue a credit after the charge posts?
Thanks a million! Excited for the move to India. I have flown AI in J plenty of times within India. I might just cancel the 9W tickets as (apparently) I can't earn any miles on TK and book myself on AI!
So, I have an itinerary coming up on 9W in Premiere and have a few questions:
1. thought of adding my TK FF# to my reservation. I added it while I made the reservation, and the system 'took' my number. Also appeared on my ticket. However, when I went to Manage My Booking (MMB), much to my surprise the FF field was empty. I tried to enter it, and it says that they couldn't match the number to the partner airline account?! I just simply couldn't get it to work. Spoke to a couple of phone agents, and even a supervisor, but no one could add it. The supervisor, also, went so far as to tell me something on the lines of the ff# does not exist. Well, after that, he told me to contact TK, give them my 9W ticket number and have them add my FF# to my 9W rez.? Does that sound right? Has anybody ever done that? What would you recommend? I am super confused.
2. How is the service within India, in J?
3. Anyone have an idea about the MCT at DEL T3? Will be doing VS > 9W (separate tickets/itineraries) and have about 2 hours. Will have bags?! Doable? I know it is pushing it...
4. If I miss, do they have a flat-tire rule (something like in the US), where they put you on the next available flight without any charge? Or are they going to (most likely) charge me the change fee/and/or the fare difference?
5. Has anyone used the 9W's 24-hour free cancellation rule? Does the charge drop off or do they issue a credit after the charge posts?
Thanks a million! Excited for the move to India. I have flown AI in J plenty of times within India. I might just cancel the 9W tickets as (apparently) I can't earn any miles on TK and book myself on AI!
Last edited by AvidFlyer1990; Mar 21, 2016 at 6:35 pm Reason: Title change?
Mar 22, 2016, 2:18 am
#2
Join Date: Jan 2015
Location: around the bend
Posts: 399
As far as I remember, the charge posts and then a refund is issued as a separate transaction.
Mar 22, 2016, 1:01 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
just give the check-in agent your tk frequent flyer number while checking in & you shouldn't have a problem....
Mar 24, 2016, 6:04 am
#4
Original Poster
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Moving to India. Hope to run into you sometime at DEL/BOM!
Mar 24, 2016, 6:08 am
#5
Original Poster
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
The horror! Guess I will try at the counter, or submit a retro-claim! 
As I am moving to India for sometime, it will be awesome to run into some fellow FT'ers. Hope to see you sometime at BOM/DEL!
Mar 24, 2016, 12:06 pm
#6
Join Date: Apr 2015
Posts: 430
Last month I had an opportunity to fly two Indian domestic sectors on 9W, LH code share.
Being only experienced US domestic so far, I have to say day night difference.
These young kids are very service oriented, on a 1hr10min flight they were done serving within 20-30 minutes. Compare that to our FAs won't get up for first 45 minutes.
They started pushing galley carts thru aisles while plane was still climbing, thought it was odd, but you have to appreciate.
They were so skinny, had no issues sliding by carts in the aisle.
One pax was constantly pressing FA button and another lady switched rows while plane was taxing, crew accommodated both with smile. Here we would be back at gate with TSA escorting both of them.
I was amazed to see how tiny the ground equipment was, baby tugs, tiny cargo loaders and baby bowsers. Either India need to buy bigger equipment or we are wasting lot of energy by over sizing everything.
Looking back at my experience, somewhere along the way we lost the joy factor of air travel while rest of the world still enjoys it.
Being only experienced US domestic so far, I have to say day night difference.
These young kids are very service oriented, on a 1hr10min flight they were done serving within 20-30 minutes. Compare that to our FAs won't get up for first 45 minutes.
They started pushing galley carts thru aisles while plane was still climbing, thought it was odd, but you have to appreciate.
They were so skinny, had no issues sliding by carts in the aisle.
One pax was constantly pressing FA button and another lady switched rows while plane was taxing, crew accommodated both with smile. Here we would be back at gate with TSA escorting both of them.
I was amazed to see how tiny the ground equipment was, baby tugs, tiny cargo loaders and baby bowsers. Either India need to buy bigger equipment or we are wasting lot of energy by over sizing everything.
Looking back at my experience, somewhere along the way we lost the joy factor of air travel while rest of the world still enjoys it.
Mar 29, 2016, 1:17 am
#7
Join Date: Oct 2003
Posts: 1,203
Happy Visitor
Nice to see that you can see positives.
Its not that India based airlines are extra-ordinarily good. They are indeed service oriented but they also have their own issues too.
But the contrast you noticed actually reflect on bad state of airlines in Europe and <choose your own curse word> state of airlines within US.
It is direct consequence of terrible labor practices and having to please wall street every 3 months.
Its not that India based airlines are extra-ordinarily good. They are indeed service oriented but they also have their own issues too.
But the contrast you noticed actually reflect on bad state of airlines in Europe and <choose your own curse word> state of airlines within US.
It is direct consequence of terrible labor practices and having to please wall street every 3 months.
Mar 29, 2016, 3:48 am
#8
Original Poster
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Last month I had an opportunity to fly two Indian domestic sectors on 9W, LH code share.
Being only experienced US domestic so far, I have to say day night difference.
These young kids are very service oriented, on a 1hr10min flight they were done serving within 20-30 minutes. Compare that to our FAs won't get up for first 45 minutes.
They started pushing galley carts thru aisles while plane was still climbing, thought it was odd, but you have to appreciate.
They were so skinny, had no issues sliding by carts in the aisle.
One pax was constantly pressing FA button and another lady switched rows while plane was taxing, crew accommodated both with smile. Here we would be back at gate with TSA escorting both of them.
I was amazed to see how tiny the ground equipment was, baby tugs, tiny cargo loaders and baby bowsers. Either India need to buy bigger equipment or we are wasting lot of energy by over sizing everything.
Looking back at my experience, somewhere along the way we lost the joy factor of air travel while rest of the world still enjoys it.
Being only experienced US domestic so far, I have to say day night difference.
These young kids are very service oriented, on a 1hr10min flight they were done serving within 20-30 minutes. Compare that to our FAs won't get up for first 45 minutes.
They started pushing galley carts thru aisles while plane was still climbing, thought it was odd, but you have to appreciate.
They were so skinny, had no issues sliding by carts in the aisle.
One pax was constantly pressing FA button and another lady switched rows while plane was taxing, crew accommodated both with smile. Here we would be back at gate with TSA escorting both of them.
I was amazed to see how tiny the ground equipment was, baby tugs, tiny cargo loaders and baby bowsers. Either India need to buy bigger equipment or we are wasting lot of energy by over sizing everything.
Looking back at my experience, somewhere along the way we lost the joy factor of air travel while rest of the world still enjoys it.
Nice to see that you can see positives.
Its not that India based airlines are extra-ordinarily good. They are indeed service oriented but they also have their own issues too.
But the contrast you noticed actually reflect on bad state of airlines in Europe and <choose your own curse word> state of airlines within US.
It is direct consequence of terrible labor practices and having to please wall street every 3 months.
Its not that India based airlines are extra-ordinarily good. They are indeed service oriented but they also have their own issues too.
But the contrast you noticed actually reflect on bad state of airlines in Europe and <choose your own curse word> state of airlines within US.
It is direct consequence of terrible labor practices and having to please wall street every 3 months.
It was a domestic flight, in J-class. My itinerary was linked to another VS Upper Class itinerary, flying in from the US as I had 4 check-in bags with me (I was eligible to take 4 due to my status), and wanted to take advantage of the international baggage allowance. VS informed 9W before landing, and a VS employee helped me with my bags through to the 9W 'Premiere' check-in desks.
As the bags were already tagged through to the final destination, they just attached the 9W 'Priority' tags and were sent on their way. I asked them to update my TK FF#, which the agent said she did (not quite sure about that, but we'll see). Then a 9W employee escorted me all the way through to the lounge and gave me directions on where the gate was. Needless to say, I was impressed!!
Lounge was the generic Priority Pass lounge (not very impressive, but more on that on my TR). I then made my way to the gate, and after a 'false' boarding call, made my way onto the plane.
There were 2 of us in the 12-seat business class cabin. Service was fantastic, and food was great! I enjoyed the seats, service and the catering more than the AI J flight on the same route (AI's J service now discontinued on that route).
Really wish 9W's booking/FF interface for inputting other airlines' FF details were better, and that 9W earned status miles on TK!
Apr 1, 2016, 4:56 am
#9
Join Date: Apr 2015
Posts: 430
One more thing I noticed, Indian carriers give small complimentary water bottle, ie., keep in seat pocket. That is almost like pre-departure beverage in premium cabins.
Because of TSA restrictions, millions of gallons of water is wasted at US airports, ie., left at security check points, just to buy over-priced water in terminal or wait until in-flight service starts.
If US carriers do the same (leave 4oz water bottle in seat pocket) will save millions of gallons of water and millions of dollars spent on water.
Because of TSA restrictions, millions of gallons of water is wasted at US airports, ie., left at security check points, just to buy over-priced water in terminal or wait until in-flight service starts.
If US carriers do the same (leave 4oz water bottle in seat pocket) will save millions of gallons of water and millions of dollars spent on water.
Apr 1, 2016, 11:31 am
#10
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,578
One more thing I noticed, Indian carriers give small complimentary water bottle, ie., keep in seat pocket. That is almost like pre-departure beverage in premium cabins.
Because of TSA restrictions, millions of gallons of water is wasted at US airports, ie., left at security check points, just to buy over-priced water in terminal or wait until in-flight service starts.
If US carriers do the same (leave 4oz water bottle in seat pocket) will save millions of gallons of water and millions of dollars spent on water.
Because of TSA restrictions, millions of gallons of water is wasted at US airports, ie., left at security check points, just to buy over-priced water in terminal or wait until in-flight service starts.
If US carriers do the same (leave 4oz water bottle in seat pocket) will save millions of gallons of water and millions of dollars spent on water.
Apr 1, 2016, 12:56 pm
#12
Join Date: Apr 2015
Posts: 430
If airline provides water as soon as you board, many people would avoid getting a water bottle from home and leave it at security and buy one more as soon as you clear security.
I did notice water bottles in backpack side pockets. I thought those were empty.
In Europe they encourage you to drink all the water and allow you take empty bottle with you. Another eco-friendly practice, why let pax dump that plastic in an European country when it can be shipped out to other non-EU country!!!