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Jet Airways HDFC Diners Club Credit Card

Jet Airways HDFC Diners Club Credit Card

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Old Oct 31, 18, 11:40 am
  #286  
 
Join Date: Mar 2011
Location: BOS, BED
Programs: BA Gold, AA Platinum, SQ Gold, Marriott/SPG Platinum
Posts: 1,148
Anyone tried SOTC?

I tried it for the first time today and I am shocked with their website quality. I don't think I will try booking tickets with them again (unless HDFC takes out smartbuy).

This is what happened:
  • I registered and I get a welcome email addressed: Dear Null
  • I should have understood right there and stopped, but I decided to actually book a ticket
  • Everything looks great until the payment page and the payment went through perfectly fine
  • Instead of getting a record locator, I get a message saying 'Payment received, Flight NOT Booked / Confirmed' please call us
  • I get the same thing in a email
  • I call them and was told, we will ask the flight team to call you tomorrow
  • I ask if the booking is guaranteed and only a matter of ticket issuance, answer we have the payment, ticket we will let you know when we call you
  • I ask to cancel and refund (so I can book somewhere else, and again a NO).

I hope it's not the normal, but still if you are booking for the first time on sot, please watch.
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Old Oct 31, 18, 11:30 pm
  #287  
 
Join Date: Mar 2011
Location: BOS, BED
Programs: BA Gold, AA Platinum, SQ Gold, Marriott/SPG Platinum
Posts: 1,148
Update:
Called SOTC at 9:30 am and they said we will call you by 10 AM, obviously they didn't
Called again at 10:30 (no wait this time). The lady tried to kick me off by saying we will call you in 30 minutes but I insisted that I talk to someone now. Transferred me to someone who says, the booking has failed and if the ticket doesn't get confirmed, we will refund your money in 7-10 days.

The flight is on 6th Nov, so I made a new booking on smartbuy, hope I don't have to fight too much to get my money back.

Last edited by vishalgupta22; Oct 31, 18 at 11:31 pm Reason: Added timelines
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Old Oct 31, 18, 11:49 pm
  #288  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 1,002
Painful. I was going to book through them a couple of days back but thankfully my partner quota was already exhausted. so I did it through Smartbuy!

Although Smartbuy has a failed me on a couple of occasions with hotel bookings in the past. So as a rule I used to check if the rooms were available through Trivago before doing the booking - not applicable in your case but Smartbuy does show ghost availability.
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Old Nov 12, 18, 9:31 pm
  #289  
 
Join Date: Mar 2011
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Originally Posted by vishalgupta22 View Post
Update:
Called SOTC at 9:30 am and they said we will call you by 10 AM, obviously they didn't
Called again at 10:30 (no wait this time). The lady tried to kick me off by saying we will call you in 30 minutes but I insisted that I talk to someone now. Transferred me to someone who says, the booking has failed and if the ticket doesn't get confirmed, we will refund your money in 7-10 days.

The flight is on 6th Nov, so I made a new booking on smartbuy, hope I don't have to fight too much to get my money back.
Update: 14 days now, no sign of getting money back from SOTC. Called them and they told me I will arrange a call back in 1 hour. I got pissed off and told the lady you don't feel ashamed working for a company like SOTC.

I don't think SOTC will refund the money, my only option seems to be trying to dispute with HDFC
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Old Nov 14, 18, 9:41 am
  #290  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
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Thumbs down Smartbuy vs. 9W

Thanks to 9W's new food policies it's made buying tickets through Smartbuy that much more difficult.

I was buying tickets CCU-BOM of course I had to do it through Smartbuy. And Smartbuy is not known for displaying any information on their website much less having competent people to pick up a call or answer a query.

Doing a search I saw the same ticket at 3 different price points - 13.5k through Yatra, 14.1 through Via and 14.6k through Cleartrip. I have never seen such a lot of variance between the partners - usually they're in the Rs. 0-200 kind of difference. And 9W's site didn't help at all... they showed tickets starting at 14.3k (whatever class that includes food) and no cheaper tickets available for that particular flight.

Now I'm kinda completely lost. Yatra is selling a 9W ticket at Rs. 600 less... would it have food or not. Who can tell! Smartbuy website just about tells you that you may get a ticket for this flight and no more! But then 9W's site says there aren't any non-food tickets for that flight!

So I went ahead and bought the cheapest ticket. Put in the PNR in 9W's system... of course turns out there wasn't any meals included. Would it mean meals would have been included in a 14.6k ticket? I don't know!

Of course it's 33% more difficult for me to get mad at Smartbuy.... so I'm hating 9W a little more now!
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Old Nov 14, 18, 10:41 am
  #291  
 
Join Date: Sep 2015
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Originally Posted by PiperAtGatesofDawn View Post
Thanks to 9W's new food policies it's made buying tickets through Smartbuy that much more difficult.

I was buying tickets CCU-BOM of course I had to do it through Smartbuy. And Smartbuy is not known for displaying any information on their website much less having competent people to pick up a call or answer a query.

Doing a search I saw the same ticket at 3 different price points - 13.5k through Yatra, 14.1 through Via and 14.6k through Cleartrip. I have never seen such a lot of variance between the partners - usually they're in the Rs. 0-200 kind of difference. And 9W's site didn't help at all... they showed tickets starting at 14.3k (whatever class that includes food) and no cheaper tickets available for that particular flight.

Now I'm kinda completely lost. Yatra is selling a 9W ticket at Rs. 600 less... would it have food or not. Who can tell! Smartbuy website just about tells you that you may get a ticket for this flight and no more! But then 9W's site says there aren't any non-food tickets for that flight!

So I went ahead and bought the cheapest ticket. Put in the PNR in 9W's system... of course turns out there wasn't any meals included. Would it mean meals would have been included in a 14.6k ticket? I don't know!

Of course it's 33% more difficult for me to get mad at Smartbuy.... so I'm hating 9W a little more now!

Have you tried ixigo? I booked some 7 tickets on 9W across different sectors last week through them, in the search results against each one it states if meals are paid or free.
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Old Nov 14, 18, 12:14 pm
  #292  
 
Join Date: Jul 2017
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Originally Posted by bigapple07 View Post
Have you tried ixigo? I booked some 7 tickets on 9W across different sectors last week through them, in the search results against each one it states if meals are paid or free.
Some OTAs do show this. However only Smartbuy & SOTC gives me an 33% discount. So I prefer the discount and will continue to stay mad at 9W for introducing such a stupid rule (which is essentially 1 step before nobody gets a meal) and making it almost impossible to book this through OTAs - I can imagine how much fun booking 9W connections might be. Or even for the less frequently traveling general public (not travel savvy FTers) who book a ticket on 9Ws website to find they've been shortchanged on the meal.

Added to the no lounge in BOM policy. I don't know why more people aren't yelling at 9W to cut this [email protected]@@p.
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Old Nov 15, 18, 10:26 am
  #293  
 
Join Date: Sep 2015
Posts: 32
Originally Posted by PiperAtGatesofDawn View Post
Some OTAs do show this. However only Smartbuy & SOTC gives me an 33% discount. So I prefer the discount and will continue to stay mad at 9W for introducing such a stupid rule (which is essentially 1 step before nobody gets a meal) and making it almost impossible to book this through OTAs - I can imagine how much fun booking 9W connections might be. Or even for the less frequently traveling general public (not travel savvy FTers) who book a ticket on 9Ws website to find they've been shortchanged on the meal.

Added to the no lounge in BOM policy. I don't know why more people aren't yelling at 9W to cut this [email protected]@@p.
Haha agree. 9W is to blame for this mess.
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Old Nov 16, 18, 10:34 am
  #294  
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Join Date: Dec 2012
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I just got the card last month. Where do I check my points accumulated?
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Old Nov 16, 18, 11:31 am
  #295  
 
Join Date: Jul 2017
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Diners Black? In the HDFC netbanking portal... cards section... account information.
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Old Nov 23, 18, 7:36 am
  #296  
 
Join Date: Jul 2011
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So i have a query around Smartbuy Amazon. In order to get the 10X bonus - i need to follow the link from smartbuy page to Amazon (after entering mobile number & last 4 digits). Then i search for what i want on Amazon and order ? Or it needs to be in Amazon Smartbuy section ?
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Old Nov 23, 18, 7:40 am
  #297  
 
Join Date: Jan 2015
Location: around the bend
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It's not exactly clear, but general consensus among card-holders seems to be that all purchases made after landing on Amazon via Smartbuy that way qualify. So far I've yet to see a single result for anything I search for actually available under the "HDFC SmartBUY offer" category, so I've been picking from the general results that display and purchasing them. It's a little too early to say whether I've been getting 10x on those purchases or not.
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Old Nov 23, 18, 10:56 am
  #298  
 
Join Date: Jul 2011
Posts: 154
Originally Posted by L_D_M View Post
It's not exactly clear, but general consensus among card-holders seems to be that all purchases made after landing on Amazon via Smartbuy that way qualify. So far I've yet to see a single result for anything I search for actually available under the "HDFC SmartBUY offer" category, so I've been picking from the general results that display and purchasing them. It's a little too early to say whether I've been getting 10x on those purchases or not.
Does the extra 10X miles appear on your card statement ? or they get credited later ?
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Old Nov 23, 18, 10:30 pm
  #299  
 
Join Date: Jul 2017
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Originally Posted by ethanhunt123 View Post
Does the extra 10X miles appear on your card statement ? or they get credited later ?
1x comes in that month’s statement. 9x usually comes in the next statement though they have 90 days to credit the 9x.
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Old Dec 3, 18, 12:54 am
  #300  
 
Join Date: Jun 2004
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Any way to book the Mumbai - Goa cruise (India?s First Cruise Liner) to get 10X? I couldn't find it on Smartbuy or SOTC.

Thanks!
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