Air India Flying Returns - Major changes in FFP Program
Dec 20, 2015, 3:30 am
#76
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Their response via an email is as follows:
Dear !@#$%&*,
Thank you for completing the requested KYC.
Upon checking your account we have noticed that the address mentioned on your passport copy uploaded by you does not match with the address registered in your account.
We request you to visit our website www.flyingreturns.co.in to upload any of the following documents so as to enable us to verify your address reflecting in your account.
1) Aadhar
2) Pan card
3) Voter ID
4) Utility bill (not older than 2 months)
Kindly note you can upload a document with a maximum size of 400 KB.
Thank you for your co-operation.
Kind regards,
)(*&%$
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
Thank you for completing the requested KYC.
Upon checking your account we have noticed that the address mentioned on your passport copy uploaded by you does not match with the address registered in your account.
We request you to visit our website www.flyingreturns.co.in to upload any of the following documents so as to enable us to verify your address reflecting in your account.
1) Aadhar
2) Pan card
3) Voter ID
4) Utility bill (not older than 2 months)
Kindly note you can upload a document with a maximum size of 400 KB.
Thank you for your co-operation.
Kind regards,
)(*&%$
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
Besides being a waste of time and creating an unplesent experience for the FFP members, they also seem to be racing together with the JetKids on levels of the IQ..!
Last edited by GuyFromBOM; Dec 20, 2015 at 3:36 am
Dec 20, 2015, 7:04 am
#78
Join Date: May 2003
Posts: 558
@GuyfromBOM
This is my guess about your situation (since I am also in the same boat)
It could be due to Address entered (by you) during recent fresh registration may not be "exactly" matching with your passport's.
I noticed while entering address, there was length restriction in text box (address line1 and 2). It was not allowing me to enter address as it is in my passport. I had to compromise on spelling (Block was changed to Blk)
They (AI's FF agency) being bots, could have naturally rejected it.
Stupid as it may seem, I have experienced same from Banks too (private banks who require KYC updates every 3 years).
This is my guess about your situation (since I am also in the same boat)
It could be due to Address entered (by you) during recent fresh registration may not be "exactly" matching with your passport's.
I noticed while entering address, there was length restriction in text box (address line1 and 2). It was not allowing me to enter address as it is in my passport. I had to compromise on spelling (Block was changed to Blk)
They (AI's FF agency) being bots, could have naturally rejected it.
Stupid as it may seem, I have experienced same from Banks too (private banks who require KYC updates every 3 years).
Dec 21, 2015, 7:48 am
#79
Join Date: Jan 2013
Programs: KFEG, UK Silver
Posts: 159
So my KYC was rejected because the passport has middle name and on Air India card the middle name is missing. Now they insist that I put the middle name as part of first name and also add it in the card or KYC won't be verified.
Dec 22, 2015, 4:38 am
#80
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Guess what..? AI-FR team has rejected the copy of my passport as a valid documentary evidence as a part of KYC process.
Their response via an email is as follows:
This is the first time ever, that a Government of India issued ID has been rejected in India, that too by the National Carrier. As a resident with Non-Indian mailing address, Aadhar / PAN / Voter ID is not an option.
Besides being a waste of time and creating an unplesent experience for the FFP members, they also seem to be racing together with the JetKids on levels of the IQ..!
Their response via an email is as follows:
This is the first time ever, that a Government of India issued ID has been rejected in India, that too by the National Carrier. As a resident with Non-Indian mailing address, Aadhar / PAN / Voter ID is not an option.
Besides being a waste of time and creating an unplesent experience for the FFP members, they also seem to be racing together with the JetKids on levels of the IQ..!
Dec 22, 2015, 4:57 am
#81
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
During the kyc check, they want email ids and phone numbers which are not common across ffp accounts.. this is a funny requirement since I am sure in many cases (as mine), there would be common email ids for easy tracking etc..
Am not at all sure why they want to achieve by this kyc activity other than pissing off folks..
Am not at all sure why they want to achieve by this kyc activity other than pissing off folks..
Dec 23, 2015, 1:52 am
#83
Join Date: Nov 2012
Location: Mumbai
Programs: 9W Plat, King Gold, KLM Gold, SPG Gold, Taj IC Gold, Hyatt Gold, Hilton Diamond
Posts: 174
these jokers at flying returns are amazing. After doing my KYC, I am not able to log in using my password. now when I try to go to forgot password, i never get the OTP. some things never change I guess !!
Dec 26, 2015, 1:53 am
#86
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,704
Dec 26, 2015, 1:55 am
#87
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/SQ Gold, QR Plat, Marriott/Accor Plat, IC Dia Amb, HH Gold, Hertz PC
Posts: 6,704
Have they fixed the KYC submission process yet? I kept getting a error on the email OTP entered not being valid, and haven't tried for the last few days.
Dec 28, 2015, 9:52 pm
#88
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
thanks for letting me know. Did not work on my Moscow mobile.
Hope they fix this soon. Worked on my Indian number but not on intl one. Funny thing is they expect a different cell number and email id for each ffp and have no clue how that is mandatory for any KYC.
Also, no clue since when is KYC mandatory for ffp's !!!
Also, no clue since when is KYC mandatory for ffp's !!!
Dec 30, 2015, 1:52 am
#89
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
thanks for letting me know. Did not work on my Moscow mobile.
Hope they fix this soon. Worked on my Indian number but not on intl one. Funny thing is they expect a different cell number and email id for each ffp and have no clue how that is mandatory for any KYC.
Also, no clue since when is KYC mandatory for ffp's !!!
Hope they fix this soon. Worked on my Indian number but not on intl one. Funny thing is they expect a different cell number and email id for each ffp and have no clue how that is mandatory for any KYC.
Also, no clue since when is KYC mandatory for ffp's !!!
IMO, the framework is not as much a problem, as much as it's implimentation is.!
Dec 31, 2015, 12:11 am
#90
Join Date: Nov 2014
Location: DownUnder
Programs: SQ Gold, QR Gold, Hilton Diamond
Posts: 134
Just completed registration for wife. AI sent a welcome email with two attachments - PDF of virtual card and brochure.
Interesting points found in the brochure:
1. Presently Award Tickets on Star Alliance flights can only be issued through Air India Booking offices. We are in the process of developing Online Redemption of Award Tickets on STAR Partners - Target is for 2017
Also, her login has the facility to download virtual card. While, my login just shows the old unreadable card.
Interesting points found in the brochure:
1. Presently Award Tickets on Star Alliance flights can only be issued through Air India Booking offices. We are in the process of developing Online Redemption of Award Tickets on STAR Partners - Target is for 2017
Also, her login has the facility to download virtual card. While, my login just shows the old unreadable card.