Air India how sad
Jun 27, 2015, 2:59 am
#1
Original Poster
Join Date: Nov 2002
Location: Australia
Posts: 138
Air India how sad
As the national carrier of India a land that exports more IT guys than any other country how can it be that they have issues on their website to claim missing miles?
Still after 6 months of trying to get missing miles credited by sending to the email address it really is such a joke to be dealing with this company. Its a national disgrace.
I thought having a single bar of soap in the business class cabin of 787 was unusual.... with this mentality no wonder I am dreaming to get the points credited.
Still after 6 months of trying to get missing miles credited by sending to the email address it really is such a joke to be dealing with this company. Its a national disgrace.
I thought having a single bar of soap in the business class cabin of 787 was unusual.... with this mentality no wonder I am dreaming to get the points credited.
Jun 27, 2015, 1:36 pm
#2
Join Date: Nov 2011
Location: California
Posts: 2,731
Jun 29, 2015, 2:14 am
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
the flying returns website is a joke....50% of my flights do not credit on their own & i have to end up emailing multiple times to get this sorted....
Jun 29, 2015, 7:58 am
#4
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
Somehow all the flights that I have taken in the last 2 months have been credited within 2 days. Not a lot of flying but approximately 16 flights, which also included international sectors, partner airline flights, as well as using get upfront offer in DXB, DEL. I have almost gave up on the habit of saving my boarding pass. I am actually very happy with the crediting of miles and the speed at which it is done.
Jun 29, 2015, 9:03 am
#5
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Somehow all the flights that I have taken in the last 2 months have been credited within 2 days. Not a lot of flying but approximately 16 flights, which also included international sectors, partner airline flights, as well as using get upfront offer in DXB, DEL. I have almost gave up on the habit of saving my boarding pass. I am actually very happy with the crediting of miles and the speed at which it is done.
Jun 30, 2015, 1:37 am
#7
Join Date: Jul 2012
Location: Delhi, India
Programs: Air India Silver Edge, Jet Airways Silver
Posts: 271
i started asking the fella at the check-in counter to verify and the problem went away!
Jun 30, 2015, 11:15 am
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Jul 1, 2015, 2:42 pm
#9
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,385
One of life's greatest paradox....how can a country full of computer nerds have airlines who have such rubbish IT!
Jul 2, 2015, 1:58 am
#10
Join Date: Aug 2011
Posts: 250
I remember Air India outsourced its Loyalty program to a third party vendor and hence the coordination between them and the airline hasn't been at its best. I'm surprised at the criteria they used to decide such a lucrative business to be managed someone who is not even competent and has no credible experience to run a program of such size.
Jul 2, 2015, 3:17 am
#11
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
Ok to add to the buggy IT system. trying to pay for a flight from IST to CCU, the connection time in Delhi is 1:45 hours above the Minimum Connection time, however the payment page states that the minimum connection time cannot be met. The call agent can book the same in a single PNR, however I will need to go to airport office to pay for the same. Insane.
As the national carrier of India a land that exports more IT guys than any other country how can it be that they have issues on their website to claim missing miles?
Still after 6 months of trying to get missing miles credited by sending to the email address it really is such a joke to be dealing with this company. Its a national disgrace.
I thought having a single bar of soap in the business class cabin of 787 was unusual.... with this mentality no wonder I am dreaming to get the points credited.
Still after 6 months of trying to get missing miles credited by sending to the email address it really is such a joke to be dealing with this company. Its a national disgrace.
I thought having a single bar of soap in the business class cabin of 787 was unusual.... with this mentality no wonder I am dreaming to get the points credited.
Jul 3, 2015, 12:00 am
#12
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Ok to add to the buggy IT system. trying to pay for a flight from IST to CCU, the connection time in Delhi is 1:45 hours above the Minimum Connection time, however the payment page states that the minimum connection time cannot be met. The call agent can book the same in a single PNR, however I will need to go to airport office to pay for the same. Insane.
If you look at the list of flights operated by partners under the AI codeshare flight numbers, most of the stations/ cities aren't even listed on the AI booking system.
Hopefully they sort out sooner than later.
WRT the credit of miles, I get those promptly. Possibly because I always book on AI site and have my FFP # on the PNR and the boarding pass.
And yeah, I still save my boarding pass.. not just recent ones, I have almost all of them from my Kingfisher flights!
Jul 3, 2015, 2:16 am
#13
Join Date: Jun 2015
Location: Always on the move!!
Programs: AI, BA, Etihad, Mariott, IHG, TIC
Posts: 105
My AI flights are primarily on business and my travel desk books the ticket. I always request them to use my AI FFP number when booking my tickets.
My questions:
- In case the AI FFP number was used during the booking, but is not turning up on the boarding pass. Anyway to rectify this?
- If the AI FFP number was not used during the booking ..anyway I can link the ticket/boarding pass to my AI FFP before catching the flight?
Jul 3, 2015, 4:43 am
#14
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Jul 4, 2015, 1:35 am
#15
Join Date: Jun 2015
Location: Always on the move!!
Programs: AI, BA, Etihad, Mariott, IHG, TIC
Posts: 105
