All JP Miles gone??

Old May 3, 13, 9:12 pm
  #1  
Original Poster
 
Join Date: Aug 2012
Posts: 169
All JP Miles gone??

All my and my family's JP Miles balance is being shown as zero from yesterday... Is it only us... Or everyone facing this issue...?

Jetprivilege call center seems to be closed today...
agarwaga is offline  
Old May 3, 13, 10:13 pm
  #2  
 
Join Date: Sep 2012
Location: BOM
Programs: 9W Plat, Star Gold
Posts: 122
Originally Posted by agarwaga View Post
All my and my family's JP Miles balance is being shown as zero from yesterday... Is it only us... Or everyone facing this issue...?

Jetprivilege call center seems to be closed today...
These are routine glitches in Jet and no need to fear. It will appear again after some time. During this issues, you can still redeem your miles online and you will see your current JP miles balance on top left corner while it shows the redemption availability
ngblr is offline  
Old May 4, 13, 4:26 am
  #3  
 
Join Date: Apr 2011
Location: DEL
Posts: 292
Does this increase inbound calls in call centers and eventually cost goes up which could have been fixed by making sure these website glitches doesn't happen? So lame!
mohitmadaan is offline  
Old May 4, 13, 4:29 am
  #4  
 
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 7,956
Gone, gone, gone! (Same here...)

I guess that makes the JetPaisa worth even less - if they do not exist any longer!
SuperFlyBoy is offline  
Old May 4, 13, 5:22 am
  #5  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,879
Originally Posted by agarwaga View Post
All my and my family's JP Miles balance is being shown as zero from yesterday... Is it only us... Or everyone facing this issue...?

Jetprivilege call center seems to be closed today...
its very common with jet to do this over the weekend....everything will be back either later today or latest by monday morning....
Keyser is online now  
Old May 5, 13, 2:52 pm
  #6  
Suspended
 
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Originally Posted by ngblr View Post
These are routine glitches in Jet and no need to fear. It will appear again after some time. During this issues, you can still redeem your miles online and you will see your current JP miles balance on top left corner while it shows the redemption availability
I could see my lost miles when I clicked through to the transfer miles page.

Hope all miles will be recovered. Has this affected all accts or only selected ones?
travelkid is offline  
Old May 5, 13, 9:35 pm
  #7  
Original Poster
 
Join Date: Aug 2012
Posts: 169
Originally Posted by travelkid View Post
I could see my lost miles when I clicked through to the transfer miles page.

Hope all miles will be recovered. Has this affected all accts or only selected ones?

For me, all my family accounts..
agarwaga is offline  
Old May 6, 13, 12:34 am
  #8  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,879
Originally Posted by travelkid View Post
I could see my lost miles when I clicked through to the transfer miles page.

Hope all miles will be recovered. Has this affected all accts or only selected ones?
all accounts....normally its all back within a day or so....this time its just taking a bit longer....
Keyser is online now  
Old May 6, 13, 1:00 am
  #9  
 
Join Date: Apr 2011
Location: Goa, India
Programs: Vistara Gold, Marriott Titanium, Hyatt Explorist, Hilton Gold
Posts: 1,006
Let's hope they're upgrading the database to launch an iOS/Android app!
Anish is offline  
Old May 6, 13, 1:05 am
  #10  
A2A
 
Join Date: Dec 2010
Location: www.livefromalounge.com
Programs: AA, BASilver, 9WPlat, PCGold, TajICGold, MarriottPlatinum,HyattExplorist, EYGold, AI
Posts: 2,214
Originally Posted by Anish View Post
Let's hope they're upgrading the database to launch an iOS/Android app!
are you joking?
A2A is offline  
Old May 6, 13, 1:16 am
  #11  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,879
Originally Posted by Anish View Post
Let's hope they're upgrading the database to launch an iOS/Android app!
i think first priority is to make sure the webpage runs smoothly....after that they can launch their various apps....
Keyser is online now  
Old May 6, 13, 2:08 am
  #12  
 
Join Date: Mar 2009
Location: All over India
Programs: 9W Plat, Flying Blue Elite, HHonors Gold, Accor Le Club Plat
Posts: 814
I'm told by a fairly credible source, that *this* recent glitch is due to some changes they made to their website to promo for their 20th anniv. they had deactivated the linkages to the mileage records before that, and someone forgot to re-establish those linkages. i'm no tech expert, but that sounded plausible to me...
aniruddh77 is offline  
Old May 6, 13, 2:13 am
  #13  
A2A
 
Join Date: Dec 2010
Location: www.livefromalounge.com
Programs: AA, BASilver, 9WPlat, PCGold, TajICGold, MarriottPlatinum,HyattExplorist, EYGold, AI
Posts: 2,214
Originally Posted by aniruddh77 View Post
I'm told by a fairly credible source, that *this* recent glitch is due to some changes they made to their website to promo for their 20th anniv. they had deactivated the linkages to the mileage records before that, and someone forgot to re-establish those linkages. i'm no tech expert, but that sounded plausible to me...
no wonder a lot of foreign markets got 20th anniv promos and we in India only got thank you for your support emails
A2A is offline  
Old May 6, 13, 3:12 am
  #14  
 
Join Date: Mar 2009
Location: All over India
Programs: 9W Plat, Flying Blue Elite, HHonors Gold, Accor Le Club Plat
Posts: 814
Thumbs down

Originally Posted by A2A View Post
no wonder a lot of foreign markets got 20th anniv promos and we in India only got thank you for your support emails
I can't tell you just **how** annoyed I was by that.
aniruddh77 is offline  
Old May 6, 13, 5:25 am
  #15  
 
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,121
Originally Posted by A2A View Post
no wonder a lot of foreign markets got 20th anniv promos and we in India only got thank you for your support emails
seems now i am even not able to access the link.. login page seems to be down due to "maintenance activity"..
abhilife2001 is offline  

Thread Tools
Search this Thread
Search Engine: