Jetidiots at work again
 

had sent them a query 2 days back....3 responses but no solution in sight !!!
why send mails when you intend to respond in 3 days

No 1....immediate

Dear Sir/Madam,

Thank you for writing to us.
Your query is important to us and we are committed to provide a
satisfactory resolution. Our Member Service Executive will respond within
three working days.
In case your query requires further investigation and takes a longer time,
we will keep you informed on the time required for resolution.
Thank you for your patience and understanding in the interim.
Yours sincerely,
JetPrivilege Service Centre
Jet Airways (India) Ltd.

No 2....after 24 hrs

Dear Sir/Madam,
Thank you for writing to us.
Your query is important to us and we are committed to provide a
satisfactory resolution. Our Member Service Executive will respond within
three working days.
In case your query requires further investigation and takes a longer time,
we will keep you informed on the time required for resolution.
Thank you for your patience and understanding in the interim.
Yours sincerely,
JetPrivilege Service Centre
Jet Airways (India) Ltd.


No 3....after 48 hrs

Dear xxxxx
This is with reference to your email dated September 10, 2012.
We wish to inform you that a copy of your email has been forwarded to the concerned department who will revert to you.
May we request your patience in the meantime.
Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.
Yours sincerely
For Jet Airways (India) Ltd.
Nirja Palsekar
JetPrivilege Service Centre

No 4

another gem few minutes back

Dear Guest,

This is with reference to your email pertaining to travel on Jet airways.

Please allow us to mention as per the policy through check in is permitted for guest travelling on same e ticket for travel on Jet airways.

Should you require any further information or assistance, please do not hesitate to contact us.

We thank you for communicating with us.

Regards,

Pranali Wani
Jet Airways Help Desk.

I'd prefer a response every 24 hours than no word for 3 days straight.

I don't blame Jet for this one.

not really mate....if it says 3 days i am ready to wait 3 days for answering of a query....wats the point of receiving same msg every 24 hrs...btw got another in the interim saying they dont do baggage transfers on separate PNRs even if both sectors are on Jet !! great

i don't care either way....if i know its going to take 3 days then i don't mind waiting....but getting an email in between letting me know my query is being worked on is not necessarily a bad thing....

agreed...that could be a personal pref...i would like my query to be answered to my satisfaction in the given time frame...anyways on the larger issue of tagging of baggage to final destination on separate PNRs Jet has been a big big disappointment (refusal even when both flights are jet and within 24 hrs...as the mail above suggests) ....not sure if would use them again

Well from their perspective they don't want you calling in every day and increasing CC traffic so they're keeping you updated that your issue is in the process of being resolved.

P.S. - You might wanna re-check with them. Their new rules state that they DO allow through check-in on separate tickets.

I must say, I LOVE how the terms I created (JetChild, JetIdiot and so forth) have become almost universal now !

I am indeed proud of myself.

**bow** **pat myself on the back** **bow**

Here's some more JetIdiocy :

My mother's off to JetLondon today (they were way, way cheaper than BA) and I already OLCI'd her on Tuesday evening. Then, at 9.13 am today - 3 point something hours before departure - JetZophrenia decide to send an email saying "we noticed you are eligible to avail" OLCI.

What a clueless mess this airline is. A flying lobotomy if ever there were one.


But, at least it let her OLCI, which is not always a guarantee, even if there are no complications or exceptions in your itinerary.

I'm off to JetBrussels next week (including one-way in JetFirst - finally managed a redemption !). Let's see if they let me OLCI then.

:D ^

yes anish...checked with them....looks like those are exceptions not a rule...btw i am travelling.....DOM - INT and then INT - INT....all on Jet and that too all within 12 hrs....on separate PNRs...you can see their vague reponse on the 2nd or the 3rd post

2nd post to be precise

I always do OLCI, but I don't get that mail everytime.. sometime yes.. so that means their software needs some tweaking ..

I could mostly always do OLCI except the sundry instance when the flight showed full..
Sometimes, I get the " you cannot do OLCI but your tickets are in order.. Do check in at the airport counter " kinda message though..

That's becoming a very common sight now.. Even on full service Jet flights. I end up doing a tele check-in to block my precious first row aisles but that means wasting a few mins of my precious life in the company of a JetChild.

any clue why this happens ?
I am aware of one, wherein some systems book the name with Mr/Ms. attached to name instead of after a space and there is some disconnect with the airline system wrt( or something like that)..