Is 9W service begining to deteriorate?
#1
Original Poster
Join Date: Aug 2011
Posts: 1
Is 9W service begining to deteriorate?
I highly recommended 9W a friend flying to Toronto based on my previous experiences on BOM-BRU-EWR sectors. My friend, usually flies business and had to fly economy this time. He stated it to be his worst experience to date. Basically, F & B quality and the callous attitude of Cabin Crew. An old couple beside him asked for water and they returned half an hour later with one bottle of water( i guess about 300ml) for two. When asked for something to eat/drink in between , the air hostess replied "We'll be serving snacks in a little while". Has anyone had such experiences? I'm a 9W Plat ...wondering if its worth it anymore especially considering more and more flights are JL/JC and the worthless FPP.
#2
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,286
#3
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
It is called AI
And it's my favorite domestic airline in the country.
And no, I am not an employee, or being otherwise paid for this message
I actually do like the airline...
#5
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
I highly recommended 9W a friend flying to Toronto based on my previous experiences on BOM-BRU-EWR sectors. My friend, usually flies business and had to fly economy this time. He stated it to be his worst experience to date. Basically, F & B quality and the callous attitude of Cabin Crew. An old couple beside him asked for water and they returned half an hour later with one bottle of water( i guess about 300ml) for two. When asked for something to eat/drink in between , the air hostess replied "We'll be serving snacks in a little while". Has anyone had such experiences? I'm a 9W Plat ...wondering if its worth it anymore especially considering more and more flights are JL/JC and the worthless FPP.
#6
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Beginning to deteriorate? It's deteriorated already -- years ago at that; and no time soon is it going to get better than its heydays of yesteryear.
#7
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CourtesyC, HH DM, SQ PPS, BonvoyTit, UK, VS, UA, DL, AA
Posts: 1,715
I know you are a big Jet loyalist, as am I - but right now am going through a phase of extreme frustration with them... At over 180 tier points a year on them, I can say without a doubt, their service is declining. Meals are being cut back in Premiere... and the most frustrating part which I know you agree on 100% is JP.
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
I know you are a big Jet loyalist, as am I - but right now am going through a phase of extreme frustration with them... At over 180 tier points a year on them, I can say without a doubt, their service is declining. Meals are being cut back in Premiere... and the most frustrating part which I know you agree on 100% is JP.
the only point i was trying to make was that one bad flight should not be taken as a criteria for giving up on an airline....even with all of jet's faults i would still fly them over kingfisher or ai or pretty much anyone else....i have found their service on the international sector to be good....maybe not as good as it used to be 3 years ago but good nevertheless....
the jp program on the other hand is a disaster at the moment....they desperately need to turn that around....
#9
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
I know you are a big Jet loyalist, as am I - but right now am going through a phase of extreme frustration with them... At over 180 tier points a year on them, I can say without a doubt, their service is declining. Meals are being cut back in Premiere... and the most frustrating part which I know you agree on 100% is JP.
My premiere meals on del-cmb-del were just appalling last week. A single tray with a main and dessert served simultaneously on a 3.5 hour flight. No soup or starter. And the prawn curry main had just 2 prawns!! Bread wasn't offered, so we asked and were told, "oops we forgot to heat it". They then brought it out 15 minutes later when the meal was over and trays were ready to be picked up.
The crew were so indifferent and couldn't care less.
#11
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CourtesyC, HH DM, SQ PPS, BonvoyTit, UK, VS, UA, DL, AA
Posts: 1,715
I just flew SIN-MAA on VT-JGE (Golf Echo as we call it) - this was one of the old 738's that were used on SIN routes - if you recall they called it the 737 ASEAN, and used to hand out small PEA's in Premiere - and it had a 58 inch seat pitch - one of the best 737's seats I've experienced. Now, its ratty, they've squished seat pitch and restricted recline, which the ergonomics of that seat is not designed for. No entertainment other than a movie playing on the overhead screen and the aircraft seats are falling apart. Filthy storage beside me with used sugar sachet and food left over... have some pics and will do a mini tr soon - but it's really sad what 9W is letting happen.
In spite of this the crew were outstanding, apologetic for the state of the aircraft and the faulty in seat power supply and did their best to make it a great flight.
BTW - I don't know if you heard but PR teams are being disbanded effective 2012 - so no more MAAS and CIP handling...
#12
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Agreed. As per my flying experience with them, I would rate AIC higher than JET. ^
Personally, I prefer to fly on A320's as compared to the noisy B737's, especially S2's B737-700's.
#13
FlyerTalk Evangelist
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Location: India
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#14
Join Date: Jun 2005
Location: London
Posts: 610
More cost cutting
First, they cut out the pre-meal juice / soft drink. Today I discovered that the small bowl of salad has been eliminated. The mouth freshener / mint is also no longer on the tray, you have to ask for it. Portion size of the food has also gone down and the meal has become very carb heavy - I got a bowl full of flavorless rice with a teaspoon of lentils and two small pieces of chicken on the side.
I am struggling to see the difference between the so called full service and carriers like Indigo.
I am struggling to see the difference between the so called full service and carriers like Indigo.
#15
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CourtesyC, HH DM, SQ PPS, BonvoyTit, UK, VS, UA, DL, AA
Posts: 1,715
Tell me about it! I'd rather pay a few hundred rupees for a decent meal rather than this. Jet has totally lost the plot.
First, they cut out the pre-meal juice / soft drink. Today I discovered that the small bowl of salad has been eliminated. The mouth freshener / mint is also no longer on the tray, you have to ask for it. Portion size of the food has also gone down and the meal has become very carb heavy - I got a bowl full of flavorless rice with a teaspoon of lentils and two small pieces of chicken on the side.
I am struggling to see the difference between the so called full service and carriers like Indigo.
I am struggling to see the difference between the so called full service and carriers like Indigo.