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Independence Air ranked 2nd for Customer Satisfaction

Independence Air ranked 2nd for Customer Satisfaction

 
Old Sep 7, 05, 7:54 am
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Join Date: Mar 1999
Location: SFO
Programs: United 1K
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Independence Air ranked 2nd for Customer Satisfaction

Results Based on 35,000 Customer Interviews Conducted
During Second Quarter 2005

DULLES, Va., Sept. 6 /PRNewswire-FirstCall/ -- Low-fare airline
Independence Air (Nasdaq: FLYI) is proud to announce it has been ranked number two for customer satisfaction among 16 domestic airlines in the nationally-recognized Market Metrix Hospitality Index. The results were compiled during the second quarter of 2005. This is the first time Independence Air was listed in the Airline Customer Satisfaction survey.

The results in the category of Airline Customer Satisfaction are as
follows:

1. JetBlue Airways 89.9
2. INDEPENDENCE AIR 89.1
3. Midwest Airlines 83.7
4. Frontier Airlines 80.5
5. Hawaiian Airlines 79.9
6. Southwest Airlines 79.3
7. American Trans Air 78.0
8. Alaska Airlines 77.8
9. AirTran Airways 77.0
10. Continental Airlines 75.1
11. Delta Air Lines 73.5
12. America West Airlines 73.2
13. American Airlines 73.0
14. United Airlines 72.4
15. US Airways 72.2
16. Northwest Airlines 72.1
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