A must read
 

http://www.why-flyi-sucks.com/

The lack of rebooking on another carrier is yet another reason for me to stay away from Independence Air. In the end, once the hotel is thrown in, this person paid far more than what Delta and USAirways would have charged to get him there.

Wow, that was some story. As the author stated so well, every airline has its own set of problems. Yet the way Idependence treated this guy was deplorable. I've never flown them and I hope I never will need to.

Sounds like another clueless moron expecting magic from an airline. It certainly looks like FlyI tried to do everything they could to get him to Boston on time, even providing taxi vouchers which probably cost more then he paid for the ticket.
And what's up with the words "I am from Jacksonville, so I have no clue where Manchester is" . Did he fail high school geography?

Interlining and re-protect agreements cost an airline money to have and maintain. You want that protection, buy the more expensive ticket on Delta or UA!

some more interesting reading...
 

http://www.deltareallysucks.com/
http://www.ualsucks.org/
http://www.karazuba.com/americawest.html
http://www.screwedcentral.com/ubb/Fo...ML/000396.html
http://www.booswig.com/alaskaairlines/

...The truth is DH has a very good complaint record (just as I am sure most of the airlines above try to make their customer's happy). Unfortunately, most people are much more ready to give their bad experiences (either real or perceived) than they are to relate their good experiences.

You forgot the famous http://untied.com/ :D

That site has a grand total of 18 total posts from 1 (yes 1) registered user. :rolleyes:

:rolleyes: everybody needs to rant every once in a while...don't see anything terribly wrong with FlyI.

Independence Air is fine and agree with the previous poster.

Interesting
 

I understand your anger but it may just be a little to over-the-top. If you want
to pay 2 or 3 thousand dollars for a ticket then go right ahead, I am sure
you will get amazing service. But since you only a pay a couple hundred
and the people who you want the best service in the world from only make
$9 to $13 dollars an hour and have to live in Northern Virginia on that salary,
then maybe you shouldn't expect the best most accurate service in the world.
I used to work in the industry and to say "they don't care" is complete
bull****. Theses people bust their asses, especially behind the scenes, to
do everything they can for the pax. But it is a balancing act between pax
and whats good for the airline. I have a idea for you. Why don't you buy
a ticket on net-jets for about a million a year and have your own corporate
jet for a few days. One thing I never understood about passengers is their
mis-directed anger. If a new plane goes on maintinence and is late, why not
be mad at boeing or airbus. The airline didnt build the plane. But yet pax sit there and scream like little children at someone making just over min. wage.
And by the way, I can make a website about damn near every product I
have ever bought. Like "why-walmart-sucks.com or why-lawyers-suck.com"
I dont know what you do for a living sir, but I bet either I or someone else
could complain about it and I would also bet you make a lot more than those
airline folks you yelling about. I invite you to take greyhound or ride on
amtrack, because all airlines have their ups and downs, and if you can't
deal with it for what you are paying, then god help you.

sorry guys I agree with the OP, that is if it happened as he wrote. If it was a prob with the aircraft then it should have been written up that way and not as ATC. Had it been DH would have had to put him up and he could have played the stand-by game the next day as he was willing to.

I understand his frustration Only cause Ive been there myself, where-by the carrier didnt hold up for 5 mins a connection I had to make so I had to in the end overnight it. While on my return they did hold up the plane for 2 late arrivals.

I didnt know that DH could get away without rebooking a passenger on another carrier, No matter the fare paid. Again DH claimed ATC which would mean they wouldnt have to rebook the pass, but if it was mechanical as the OP stated Im sure they would have to, DH is not a Charter airline.

I would be in contact with the FAA or whomever is the proper agency to have them look into the case to see what the reason was , and to inquire with the crew also as to the reason. To make sure that DH isnt playing games in order to prevent it from having to deal with paying another carrier or hotels etc. The price paid for the tkt has nothing to do with what the laws are and what should have been done. Ive flown on tkts in the past where when all was said and done it cost the carrier alot more than I paid them for the tkt. There were hotel stays and taxis and food vouchers on all legs. I was flying into ONT the last leg was LAX-ONT got in too late to connect but was leaving from ONT and had my car rental there , it cost the carrier $70 for a taxi (yep this was yrs&yrs ago) thats besides 2 hotel nights also and having to rebook me on another carrier for my last leg on my return. Believe me they paid out alot more than my $178 fare which included taxes.

agree
 

I understand. But what you must realize is that delay codes are entered
for each flight in the order they happen. Say a plane was delayed for
ATC, then when it was released it ran into a mechanical issue. The
problem becomes what was the primary reason for the delay. If you
can make that decision, make pax happy, and make the airline happy, then
you should own your own airline because you would be rich.

I dont know about that even JB is running into alot of Stuff and seeing a run on their $$$$.
If it began as ATC but after being released it was a plane prob and they could have still made the connect had it not been for the plane prob, Id hope that the carrier would do the right thing and step up and take care.However the OP didnt mention it that way so Id assume it wasnt ATC in that case.
Would this mean if one is flying on SW/BJ/AirTrans/ATA that if you miss your flight due to a non-ATC reason that you have no protection and the carrier needs to do nothing to put you up or rebook you on another carrier? I always assumed that since they are reg carriers that they would have to rebook you onto another carrier under that Rule 240.

agree
 

It is a fine line and the pax may feel that they get screwed sometimes.
I agree. But I get screwed by other industries all the time, that is life.
And JetBlue started off with a lot of money without any type of
transition, apples and oranges if you ask me.

every carriers rule 240 is different. They don't even call it rule 240, thats a holdover from the days of regulation.

if you read the contract of carriage for B6,DH,WN you will notice they will only book you on another flight that they operate. Airtran and the majors have interline agreements in place so they can book you on another carrier.