missing dines
Nov 20, 2008, 12:48 pm
#1
Original Poster
Join Date: Oct 2005
Location: SMF - Sacatomatoes
Programs: Marriott Titanium, UA Silver, Hertz Gold
Posts: 243
missing dines
My account shows dines up thru SEP, but none since then. Is anyone else having issues with rewards showing up?
I have checked My Account, the email is correct and I am selected to receive "offer" email, however have received none.
Seems to be something broken in there...
Thanks,
I have checked My Account, the email is correct and I am selected to receive "offer" email, however have received none.
Seems to be something broken in there...
Thanks,
Nov 20, 2008, 1:13 pm
#2
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
Hello, verify you account again
Check to see if your credit cards are up to date. I had a similar thing happened to me, my wife entered a credit card on her Idine acct for which she is the second person and I'm the primary card holder. All the dines I had on that card where credited to her and not me, luckily I discovered the error quickly. If none of this apply to you, you must provide them copy of credit card record detailing card number, date and amount. Contact them to see, as there is a fax # and address where you can apply this info.
good luck.
good luck.
Nov 20, 2008, 1:29 pm
#3
Join Date: Nov 2005
Location: NYC
Programs: Delta DM, SPG Plat, Hyatt Diamond, MTA Rust, Hertz Five Star something or other
Posts: 2,858
I had a couple missing dines and I faxed in my receipt and acct info to Attn: Rebate Department
305-892-3364
Dines showed up a couple days later.
305-892-3364
Dines showed up a couple days later.
Nov 22, 2008, 9:41 pm
#4
Join Date: May 2006
Location: DFW
Programs: Marriott Plat, Southwest A-List Preferred
Posts: 265
do you really have to fax in a copy?
tonight i finally got tired of waiting for some postings to show, so i just clicked on "report missing dines" and filled in the requested info (last 4 digits of CC, amount spent, where). does that work or will i have to fax something?
tonight i finally got tired of waiting for some postings to show, so i just clicked on "report missing dines" and filled in the requested info (last 4 digits of CC, amount spent, where). does that work or will i have to fax something?
Nov 23, 2008, 7:10 am
#5
Join Date: Jun 2001
Location: DCA & YSB-YYZ Canada
Programs: AC SE, UA 1K, Hilton Diamond
Posts: 210
I've always had to send in a copy of either the restaurant bill or a copy of my credit card bill showing the transaction. Unlike others here who fax these, I always scan these documents and email them in with my request. I find this works faster without fail.
.
.
Nov 23, 2008, 8:44 am
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
do you really have to fax in a copy?
tonight i finally got tired of waiting for some postings to show, so i just clicked on "report missing dines" and filled in the requested info (last 4 digits of CC, amount spent, where). does that work or will i have to fax something?
tonight i finally got tired of waiting for some postings to show, so i just clicked on "report missing dines" and filled in the requested info (last 4 digits of CC, amount spent, where). does that work or will i have to fax something?
If you can scan the receipt, and send it in electronically in a common format (say, PDF), then that should work.
I know from experience that printing the online statement from the credit card that shows the dine to a PDF file (www.primopdf.com) also works.
(In the case of scans, you have to attach them to the email you send in reporting the missing dine.)
Make sure, though, that the credit card number is clearly shown on the online statement. I found that, for example, Diners Club online statements don't work because Diners Club shows a different account number than your credit card number in bold print (and the actual card number only in small type halfway down the page), and iDine/RN gets so confused about that (no matter how much you try to explain it) that they consider it a dine on a non-registered card!
Nov 23, 2008, 9:47 am
#7
Join Date: May 2006
Location: DFW
Programs: Marriott Plat, Southwest A-List Preferred
Posts: 265
You have to send in a copy of either the receipt or statement, but you don't have to necessarily fax.
If you can scan the receipt, and send it in electronically in a common format (say, PDF), then that should work.
I know from experience that printing the online statement from the credit card that shows the dine to a PDF file (www.primopdf.com) also works.
(In the case of scans, you have to attach them to the email you send in reporting the missing dine.)
Make sure, though, that the credit card number is clearly shown on the online statement. I found that, for example, Diners Club online statements don't work because Diners Club shows a different account number than your credit card number in bold print (and the actual card number only in small type halfway down the page), and iDine/RN gets so confused about that (no matter how much you try to explain it) that they consider it a dine on a non-registered card!
If you can scan the receipt, and send it in electronically in a common format (say, PDF), then that should work.
I know from experience that printing the online statement from the credit card that shows the dine to a PDF file (www.primopdf.com) also works.
(In the case of scans, you have to attach them to the email you send in reporting the missing dine.)
Make sure, though, that the credit card number is clearly shown on the online statement. I found that, for example, Diners Club online statements don't work because Diners Club shows a different account number than your credit card number in bold print (and the actual card number only in small type halfway down the page), and iDine/RN gets so confused about that (no matter how much you try to explain it) that they consider it a dine on a non-registered card!
ok thanks. they automatic response I got last night said they would contact me with in 48 hours, so I guess I'll just wait and send a copy of my billing statement then