iDine problems, bugs, faults and fiascos
#76
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
so i suggest continuing the discussion there.
#78
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I which browser on what kind of computer system? And have you tried another browser?
#80
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
So I'm not sure if you're using the same procedure. I always only do one Refine Search, then I do a Clear All before trying a different Refine Search. I never go directly from one to the other, so I wouldn't know if that ever worked for me before. Cynical me, I would expect it to get confused if I went straight from one to another. (I guess I've had too much experience with different websites and different programs to have a sense of when I should start from scratch versus when it makes sense to issue multiple requests without starting from scratch.)
Last edited by sdsearch; Sep 12, 2017 at 6:43 pm
#82
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Nope, I've never used Groupon myself (I'm more interested in miles than savings ), but I see you've now found a thread about that, so hopefully you'll get your answer there.
#83
Join Date: Nov 2008
Posts: 643
I'm interested in miles as well. I'm trying to see if I can dbl-dip with this.
My bank had a 10% Starbucks offer and Groupon+ as well. Tested it w/ my debit card (used as credit) but only saw the discount for G+ in my statement, nothing from my bank itself even though it was used in-store.
I know that Rewards Network is different, but still wondering if I will get the same problem. A rebate and miles would be nice.
#85
Join Date: Dec 2003
Location: Maryland
Programs: AA, CO, US, UA, MX , DL - dirt everywhere
Posts: 70
80% + of all dines fail to post
I think this started late last year, but as of right now almost ALL my dines across ALL programs ( AA, UA, Alaska, Jetblue, and even Spirit) fail to capture. I constantly have to email customer support and send in receipts. This is getting really annoying. I was told by a rep at True Blue dining that there could be problems with restaurants not wishing to settle Amex charges due to their higher fees - hard to believe this. Tried to NOT use AMEX and as suspected nothing changed.
Is anyone else experiencing the same?
Is anyone else experiencing the same?
#86
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
I think it might have to do with restaurants upgrading their equipment to take the EMV chip. I have not had any issues with dines failing to post, but I do read the fine print to make sure that Amex is accepted for the program (some restaurants accept Amex, but do not include it in the program), and that there are no visit limits (one of my go-to fast food places has a limit of one visit per month)
#87
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I think this started late last year, but as of right now almost ALL my dines across ALL programs ( AA, UA, Alaska, Jetblue, and even Spirit) fail to capture. I constantly have to email customer support and send in receipts. This is getting really annoying. I was told by a rep at True Blue dining that there could be problems with restaurants not wishing to settle Amex charges due to their higher fees - hard to believe this. Tried to NOT use AMEX and as suspected nothing changed.
Is anyone else experiencing the same?
Is anyone else experiencing the same?
How many different restaurants is this? I've had most of my missing dines from the same few restaurants, if I happen to choose to return to the same few restaurants where i had missing dines recently. One restaurant in city X was printing the name of a different chain location in city Y on their receipts (and that different location doesn't participate in RN); that may have had something to do with it. (After i filed a couple of missing dines and explained this strange receipt, perhaps non-coincidentally the restaurant dropped out of the program soon afterwards.)
#88
Join Date: Dec 2003
Location: Maryland
Programs: AA, CO, US, UA, MX , DL - dirt everywhere
Posts: 70
Your post isn't clear, do these dines all post after you send in the receipts? If sending in the receipts solves the problem (after a long enough wait), then it doesn't sound like it's because the dine was not qualifying.
How many different restaurants is this? I've had most of my missing dines from the same few restaurants, if I happen to choose to return to the same few restaurants where i had missing dines recently. One restaurant in city X was printing the name of a different chain location in city Y on their receipts (and that different location doesn't participate in RN); that may have had something to do with it. (After i filed a couple of missing dines and explained this strange receipt, perhaps non-coincidentally the restaurant dropped out of the program soon afterwards.)
How many different restaurants is this? I've had most of my missing dines from the same few restaurants, if I happen to choose to return to the same few restaurants where i had missing dines recently. One restaurant in city X was printing the name of a different chain location in city Y on their receipts (and that different location doesn't participate in RN); that may have had something to do with it. (After i filed a couple of missing dines and explained this strange receipt, perhaps non-coincidentally the restaurant dropped out of the program soon afterwards.)
To answer the second question, even the same restaurant can be inconsistent. I had one pasta place post OK for a month or so, then the dines charged to Amex stopped posting, then Discover and Visa were Ok for a bit, now even these two do not post.
As of right now, the failure rate to capture dines as the program is supposed to is still around 80% for me. Across all programs (AA, UA, AS, NK) and all types of cards (I have given up on Amex for this).
#90
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
You seem to have jumped to an unwarranted conclusion here. All my credit cards are chip cards now, but I rarely have any problem with idines posting. Yes, it does happen, and when it does, I e-mail in the receipt for credit, but it's a rare occurrence. And even BEFORE any of my credit cards had chips, I occasionally had dines not post. Overall, I haven't seen any difference between non-chip and chip cards in the rate of failures to post.