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AAdvantage Dining - 2017 Bonus sign up DECEIT (miles depend on review, hidden T&C)

AAdvantage Dining - 2017 Bonus sign up DECEIT (miles depend on review, hidden T&C)

Old Aug 9, 17, 1:26 pm
  #1  
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AAdvantage Dining - 2017 Bonus sign up DECEIT (miles depend on review, hidden T&C)

My family member signed up for AAdining program in June with sign up bonus up to 2000 miles.

1,000 miles for 1st dine $25
500 miles for up to 2 additional dines of $25 (up to 2 times)


Their website shows that bonus is completed but miles did not post. So we called in and to out surprise were refused bonus on the grounds that we were supposed to complete Surveys!

If that was the case, then why does Dining and American go thru such an extent as not to mention this in large print?! Both companies were contacted and both refused to address the issue, claiming that we are supposed to go thru all the fine print!
AA offered 500 miles but we declined. Requested to escalate this matter but were refused.

Why is this DECEIPT allowed? Large print states to only sign up and complete dines of $25 to get the sign up bonus.
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Old Aug 9, 17, 1:28 pm
  #2  
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Originally Posted by ellylex View Post
Large print states to only sign up and complete dines of $25 to get the sign up bonus.
Unfortunately the devil's in the details. In this case the T&C's of the small print.
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Old Aug 9, 17, 1:51 pm
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The fine print likely included a bunch of conditions (not just the review requirement but card registration, dates, participating restaurants, etc). It's on you to read it.
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Old Aug 9, 17, 1:57 pm
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Now that you know the rules, can you not complete 3 $25 dines and do the survey?
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Old Aug 9, 17, 2:08 pm
  #5  
 
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FWIW, the current sign-up bonus is for up to 3000 miles and the fine print says nothing about surveys. The OP's family member could have had different fine print however.

https://aa.rewardsnetwork.com/bonus....=A600&detail=y
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Old Aug 9, 17, 3:41 pm
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there's no deceit. here's the offer page. clearly states in paragraph 4 that you must fill out the online reviews: https://aa.rewardsnetwork.com/bonus....=A229&detail=y

this is right after the section on how to earn the bonus miles; it wasn't hidden by any means.
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Old Aug 9, 17, 4:26 pm
  #7  
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Relocating this to the proper forum.

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Originally Posted by ahcjar103 View Post
there's no deceit. here's the offer page. clearly states in paragraph 4 that you must fill out the online reviews: https://aa.rewardsnetwork.com/bonus....=A229&detail=y

this is right after the section on how to earn the bonus miles; it wasn't hidden by any means.
To retain those here in case of changes in the offer:

"Your New Member Bonus Details

This bonus offer is open to all new AAdvantage DiningSM members without a dining profile. To qualify, you must create a dining profile by July 31, 2017, at 11:59 p.m. Eastern time, including creating a web login, and remain opted in to receive emails from the AAdvantage DiningSM program with a valid, deliverable email address. You must also continue to satisfy any other applicable Online/VIP level criteria to earn this bonus.

Within 30 days of creating your profile, you must dine at any participating restaurant, bar, or club and spend at least $25 (including tax and tip) on your check to earn 1,000 American Airlines AAdvantageŽ bonus miles.

You may then earn an additional 500 AAdvantageŽ bonus miles by spending $25 or more at any participating restaurant, bar, or club, within the same 30-day period after creating your dining profile. These additional AAdvantageŽ bonus miles may be earned twice during the 30-day period after creating your dining profile, for a total of 1,000 AAdvantageŽ bonus miles (additional to the initial 1,000 AAdvantageŽ bonus miles).

Also, within 30 days of any visit, you must also complete an online review of the restaurant, bar, or club in order to earn AAdvantageŽ bonus miles from that visit.

Please note that some restaurants offer rewards only on certain days of the week or up to a maximum spending amount per month. For complete program Terms and Conditions, guidelines, restrictions, and the latest rewards calendar, visit aa.rewardsnetwork.com. Other limitations may apply. Terms and conditions are subject to change.

Please note that all checks must be paid for with a credit or debit card registered with the AAdvantage DiningSM program at the time of the visit. You may only earn this bonus once for a maximum amount of 2,000 American Airlines AAdvantageŽ bonus miles. Offer may not be combinable with other AAdvantage DiningSM bonuses and each qualifying visit can only apply toward a single bonus, as determined by the AAdvantage DiningSM program. Please allow 4–6 weeks from the completion of the post–dine survey for any AAdvantageŽ bonus miles to post to your AAdvantageŽ account. All account inquiries related to this bonus must be received by November 30, 2017.
"

Sorry, I'm not seeing any deceipt. The terms and conditions are straightforward and clearly stated.
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Old Aug 10, 17, 11:28 am
  #8  
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Originally Posted by atxtraveler View Post
Now that you know the rules, can you not complete 3 $25 dines and do the survey?
Well, now that I have spent $75 ($25x3) and 30 days have passed since then - the company conviniently doesn't allow you to take survey.

So it just proves that they go thru such an extent as to deceit customer, otherwise this requirement would be clearly stated in larger print.
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Old Aug 10, 17, 11:32 am
  #9  
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Originally Posted by ahcjar103 View Post
there's no deceit. here's the offer page. clearly states in paragraph 4 that you must fill out the online reviews: https://aa.rewardsnetwork.com/bonus....=A229&detail=y

this is right after the section on how to earn the bonus miles; it wasn't hidden by any means.
So why is this important detail listed in tiny print? Look how it is advertised on AA page. Right now it is a higher sign up bonus - up to 3k and no surveys required. But nevertheless, you will see how it was advertised during June - there is a list of what's needed to be done in larger print w/o mention of surveys.
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Old Aug 10, 17, 8:51 pm
  #10  
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