Retro Claim RewardsNetwork (iDine) miles

Old Apr 23, 10, 11:04 am
  #1  
Original Poster
 
Join Date: Jan 2010
Programs: AA Plat; CO Gold; AS MVPG; SPG Gold; PC Gold AMB
Posts: 109
Retro Claim RewardsNetwork (iDine) miles

Late March I had lunch at one of the member restaurant of AAdvantage dining by RewardsNetwork (iDine), after I joined AAdvantage dining earlier that day.

Then the rewards never appear in the rewards history, as well as the 1000 signup bonus.

With little hope, I send them an email with a photocopy of my restaurant receipt. I never expect a response.

To my surprise, after about a week, someone REALLY replied me saying that they will do some investigation to my case and it takes 1~2 weeks.

I'm looking forward to the investigation result. Did anybody here have similar situations? What's the probability of success on retro claiming RewardsNetwork missing miles?

Thank you!
timxzl is offline  
Old Apr 23, 10, 11:19 am
  #2  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,091
I've only had this problem once.

I entered my credit card, a latter on used it on an establishment. Never got the credit, so a quick fax of the CC receipt and in about 1 week I got my credit.
arollins is online now  
Old Apr 23, 10, 11:50 am
  #3  
 
Join Date: Dec 2006
Location: BTR, MSY
Programs: DL, BA, AA, UA, HHonors, PC
Posts: 200
Also, if you don't keep receipts, send in a copy of your credit card statement and the miles will post. They have been responsive to all my issues.
boilers is offline  
Old Apr 23, 10, 2:36 pm
  #4  
 
Join Date: Apr 2006
Location: Tristram
Programs: AA Lifetime Gold, Hilton Diamond, Priority Club Platinum, Emerald Club, Amtrak
Posts: 902
Originally Posted by boilers View Post
Also, if you don't keep receipts, send in a copy of your credit card statement and the miles will post. They have been responsive to all my issues.
When I've sent in the CC statement, I blotted out all but the last 4 digits of my CC number and and covered up all transactions other than the one in question ... then scanned it and emailed it to them.
Worked, and they did not get information that is none of their business.
ZeppoX is offline  
Old Apr 24, 10, 2:29 pm
  #5  
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Join Date: Jan 2010
Programs: AA Plat; CO Gold; AS MVPG; SPG Gold; PC Gold AMB
Posts: 109
Thanks all!

Now I'm quite confident waiting for my 1000+ AAdvantage miles!
timxzl is offline  

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